Ocean Mazda Roswell - Service Center

Alex was a very helpful representative Alex Tran helped me on the phone and stayed very patient while I tried to figure out my warranty for my tires. I appreciated how helpful he was with m Alex Tran helped me on the phone and stayed very patient while I tried to figure out my warranty for my tires. I appreciated how helpful he was with me over the phone and patient with me for having to call back to double check something else as well. The tire placesment was pretty quick as well a little over an hour. More

Great Customee Service This was my second service formy Miata and once again my service contact Connor was great! Always answer any questions I have for my new veichle. This was my second service formy Miata and once again my service contact Connor was great! Always answer any questions I have for my new veichle. More

150 K service Finished as promised. Text message updates were great to easily approve routine parts needed. Clean waiting area and bathroom. No up sales for unnece Finished as promised. Text message updates were great to easily approve routine parts needed. Clean waiting area and bathroom. No up sales for unnecessary service. More

Took long, tire problems afterwards It took an hour longer than expected, so I couldn't get back to work as I'd hoped. After driving away, tire pressure gauge came on. This didn't happen It took an hour longer than expected, so I couldn't get back to work as I'd hoped. After driving away, tire pressure gauge came on. This didn't happen until I was driving for 15 minutes. I called and asked if it was a problem, and they wanted me to turn around and come back... Wouldn't expect an issue to happen after regular maintenance, really makes me wonder what they even did to my car. Will most likely be going to another service center. More

Friendly and professional The young man who was my liaison at the dealership was very friendly and helpful. The wait time was reasonable. The last time I was at the servic The young man who was my liaison at the dealership was very friendly and helpful. The wait time was reasonable. The last time I was at the service center I talked to a young man in detailing who told me about products for detailing. I took his advice and was very happy about the outcome. Alex Tran is definitely an asset to Mazda. More

Unbelievable Service Let me just say I am anti dealership for many reasons. But when you have to go to one for Service I cannot say enough good things about this dealersh Let me just say I am anti dealership for many reasons. But when you have to go to one for Service I cannot say enough good things about this dealership. From the loaner I wasn't expecting to the level of service and professionalism I received was over the top. I even had to take the car back right after picking it up because of an uncovered issue. I had an extended warranty and this place fought on my behalf to get it included in the cost. I ended up paying nothing for the extra repairs. I am a used car kinda guy myself but if you have to take your Mazda to a dealer, this is the place!!! More

Issue with used car purchase I bought a certified used car, and the battery would not keep a charge. I had the car 1.5 weeks, and Connor got the battery replaced no problem. They I bought a certified used car, and the battery would not keep a charge. I had the car 1.5 weeks, and Connor got the battery replaced no problem. They also checked for other electrical issues, and I was out of them quickly. More

Good experience. Awesome Service I am always confident that my car car will receive the best care. I never have to wait long. The newly remodeled waiting area is always clean and c I am always confident that my car car will receive the best care. I never have to wait long. The newly remodeled waiting area is always clean and comfortable and stocked with free treats. Mazda of Roswell is a class act. They even call to follow up with me. If I could give more than 5 stars I certainly would. More

A Winner Brought my Mazda CX5 to Roswell Mazda for an oil change and asked that they take a look at why the car bluetooth in my Mazda was not working properly Brought my Mazda CX5 to Roswell Mazda for an oil change and asked that they take a look at why the car bluetooth in my Mazda was not working properly when I am wearing my hearing aides. Bell, Connor and Alex continued to work on the issue until they found a way to resolve it. Even Aaron, who is in management, got involved and lent his expertise. While they could have blamed the problems on the hearing aides and sent me on my way, they instead, as a team, dug in and came up with a resolution. While waiting, I was made to feel at home in their comfortable waiting room, which is well stocked with coffee, drinks and snacks. I drove out of the dealership with the car phone working as it should and feeling like I had just made new friends. More

Excellent Customer Service As with my first visit to your service department, I was pleasantly welcomed and greeted by Alex. Since the service department had changed since my l As with my first visit to your service department, I was pleasantly welcomed and greeted by Alex. Since the service department had changed since my last visit (you were in the middle of construction) I parked my car in the lot as apposed to driving into the service area. Once the initial sign in was finished, I was thinking I would have to move my car myself from the lot to the service area, but Alex surprised me, asked for the key and said he would move it for me. (THANK YOU). The oil change happened within the timeframe quoted, and we picked the car up shortly thereafter. I knew the car was going to be washed, but I was surprised to find that the inside of the car had been cleaned as well. What a nice surprise! I'd be remiss if I didn't mention Connor who was incredibly helpful the day before we had booked my appointment as he helped walk me through some key fob and battery problems I was having. Coming from excellent Mercedes Benz service, I was skeptical about your service, but I have to admit you are doing something right, as it has been and I continue to receive EXCELLENT customer service from everyone I've encountered at Mazda of Roswell. Great customer service in my humble opinion is when a company (or the people who work there) take the time to do the little things and go above and beyond what is normally expected. Mazda of Roswell continually exceeds my expectations, something I sincerely appreciate. Please pass along my sincere thanks to Alex, Conner and the mechanics who continually go the extra mile. More