Ocean Mazda Roswell - Service Center

Service has been the best since Day 1 Service dept is awesome since I got my '11 CX-9. My latest appt, I had a major warranty repair, and Rick gave me a CX-5 as a loaner which was great. Service dept is awesome since I got my '11 CX-9. My latest appt, I had a major warranty repair, and Rick gave me a CX-5 as a loaner which was great. Brandon has always been great, so nice, polite and takes care of you. In the past before I bought my Mazda, I've hated taking my car to the dealership for maintenance, but not here! My wife even bought a CX-5 a couple years ago. We love our Mazdas :) More

Best Service! I had great service when I dropped my car off for maint. . Very kind and helpful people and I feel like they truly tried to save me money. I had great service when I dropped my car off for maint. . Very kind and helpful people and I feel like they truly tried to save me money. More

Data collected, problem diagnosed, fixed while I waited. Nic My 2011 Miata needed a jumpstart from the auto club the other day. Hadn't driven it for a week but that alone isn't enough to cause this type of behav My 2011 Miata needed a jumpstart from the auto club the other day. Hadn't driven it for a week but that alone isn't enough to cause this type of behaviour. It's the original battery so might be due for replacement OR do I have a more serious an electrical problem? Checked the battery connections, they were clean & tight. Put the battery on the charger overnight, then drove in to the Service Department cold, no appointment, just to discuss what my next steps should be. Patricia at the service desk asked James the technician to look under the hood for anything that might leap out as a cause. He had time to run a 10-minute test which said that the battery passed BUT needed a charge. We discussed the meaning of the results - if I charged it overnight and it was OK now but needed a charge, that wasn't a sign of a battery that wouldn't leave me stranded again soon. So back to the bay for a more rigorous test, one that involved discharging the battery to some extent to see how it behaved under stress. AHA! This time the results showed a batteryteetering right on the edge of needing replacement so the choice was clear. Battery replaced, customer satisfied! Look, the experienced car owners among you will just cluck to yourselves that a 4.5 year old battery is near the end of its service life & everyone could have saved time by just swapping in a new one right away. You are right. The point I am trying to make here is that James took the time to gather some data and let the data drive the decision on how to correct an apparently simple problem. He shared the printed output of the tests with me, I actually took it home & put it in my car-repair folder (yeah, I keep one of those - if you drive your cars as long as I do, they come in handy). I wish everyone could be as delighted with Mazda (and Mazda of Roswell) as I am. More

Service on 2004 Rx8 Service manager provided a professional but realistic estimate of potential costs associated with repairing coolant level sensor, based on potential d Service manager provided a professional but realistic estimate of potential costs associated with repairing coolant level sensor, based on potential damage to brittle radiator nozzle. Thanks to very careful and proficient technician work (Tyler I believe), job was completed without need to replace radiator- a significant cost savings. More

Excellent service and follow through! My Mazda CX5 had a transmission problem near this dealership and I had the car towed there. The transmission needed to be ordered and replaced and the My Mazda CX5 had a transmission problem near this dealership and I had the car towed there. The transmission needed to be ordered and replaced and they did a great job, and tracked down a fuel injector issue that was seen in another car. Brandon Young and James in Service did a wonderful job, working through the possible issues that might have caused the transmission failure, and provided absolutely outstanding customer service. This will definitely be my place for future purchases. More

Service Department fixed a difficult problem to troubleshoot My 2014 Mazda 3GT Hatchback had a clunk sound at slow speeds over curb transitions or speed bumps. It took 2 attempts including reference to a couple My 2014 Mazda 3GT Hatchback had a clunk sound at slow speeds over curb transitions or speed bumps. It took 2 attempts including reference to a couple Technical Service Bulletins, On both occasions the service writers James, Brandon and Service Dept. Mgr Kirk were pleasant professional and unwilling to give up on the effort to resolve the issue. Noises of that nature can be very difficult to identify and correct. Shop Foreman Corey was determined as well and personally got involved in the troubleshooting. I wanted to commend the entire department and those involved that are unnamed for getting us on the road happy to drive the 3 again. Barry D. More