Ocean Subaru of Fullerton

Fraudulous sales, change of out of the door price for a new car without my consent, no response from the manage Omar Fonseca or the sales rep Hernandez, they traded my previous Subaru below the price we ag new car without my consent, no response from the manage Omar Fonseca or the sales rep Hernandez, they traded my previous Subaru below the price we agreed during the negociation, Mark Dodd was dismissive when I told hime explained what he did and saw I knew he did it on purpose. Shady dealers, shady employees. Subaru corporate cannot do anything because the dealer is private. Ponzu scheme. I am not buying Subaru anymore, and am, amazed such a scam is legally possible. More

My salesman was supposed to contact me once he found my second pair of keys that I paid for and was under my contract he never did. I’ve been calling the dealership for days and nobody ever answers. There’ second pair of keys that I paid for and was under my contract he never did. I’ve been calling the dealership for days and nobody ever answers. There’s not even a place to leave a message. It was under my contract to receive two keys, and I only got one I shouldn’t have to beg for what I paid for. You guys were extremely fast to take my deposit and to sale me the car. But not to give me my second car of keys. Ghosted. More

Very nice and knowledgeable stuff. Service went very fast and whole experience was very pleasant. Service went very fast and whole experience was very pleasant. More

The repairs I requested were not recorded properly on the work order. I've never had this happen before, and trusted the work order had what I stated needed to be repaired. I received a call saying my car wa work order. I've never had this happen before, and trusted the work order had what I stated needed to be repaired. I received a call saying my car was ready with only an oil change and tire rotation--not the road trip check or wiper sensor light included in my initial verbal request. I told Trey that I'm sure more needed to be done, and he said that filters and other stuff were recommended. I said please do it--we are going on a road trip and need it to be working properly. Afterwards, I repeatedly tried to speak to any human in the service dept., but to no avail. No one would return my calls. I was very disappointed, as Kassim usually takes care of me splendidly by always communicating with me. Trey did not, and would not return my calls. His customer service was lacking. I will be sure, moving forward, to make sure only Kassim helps me even if I have to wait half an hour for his help. He is worth it. More

Had my car for little over 6 hours and wasn't able to complete software update. Besides oil change complete software update. Besides oil change More

Service advisor KC Adoure was great. He went out of his way to find the best deals to cover the needed repairs. He explained everything carefully and completely. He went out of his way to find the best deals to cover the needed repairs. He explained everything carefully and completely. More

Easy and pleasant I don't have a lot of words and I find repetitive texting to be a pain in my xxx.... Is that enough words? repetitive texting to be a pain in my xxx.... Is that enough words? More

Customer service was great. Efficient and service was done ahead of schedule. Good communication and timely. Efficient and service was done ahead of schedule. Good communication and timely. More

Customer service great Very helpful and honest about time of completion and kept me updated. of completion and kept me updated. More

Really a great experience at this dealership. Period my service appointment was efficient and the technician explained everything thoroughly and carefully reviewing every detail with me. They wer Period my service appointment was efficient and the technician explained everything thoroughly and carefully reviewing every detail with me. They were honest and I received a great service. Looking forward to coming back in the future. More