Ocean Subaru of Fullerton

I had an extremely disappointing experience at Ocean Subaru of Fullerton. We (myself, the sale rep Benito Herandez, and the sales manager, Mark Dodd) negotiated and agreed on a clear out-the-door pri Subaru of Fullerton. We (myself, the sale rep Benito Herandez, and the sales manager, Mark Dodd) negotiated and agreed on a clear out-the-door price, with my trade-in value handled separately. Once I got to the finance office, the deal had sneakily changed, the OTD price had been increased without my consent, or knowledge, it was not even mentioned. We had agreed on the final price in the sale's rep office, and final numbers had been changed like the discussion never happened. The trade-in of my previous Subaru Impreza was suddenly rolled into the pricing, and its value decreased without my consent, knowledge, or even a discussion with me, and the final numbers were nothing like what was agreed upon. No proper invoice. No feature breakdown. Just confusion and manipulation to take my money and move on. When I raised the issue, Mr Hernandez acknowledged that indeed that's not what we had talked about and went to get Sales Manager Mark Dodd. This one was rude and dismissive, walking out mid-discussion, no apology or feeling shameful of his behavior. Benito Hernandez, the sales rep, acted helpful until the sale went through -- then ghosted all my follow-up emails, when I realized micro scratches where all over the "new" car (I had seen the car once before the back and forth game in the sales office, which led into the night). I realized later the paint protection I was told about when presented the car was actually inexistent, and was maybe a set up to refuse the extra "paint warranty" in the finance office (as I was told the car had paint protection). Omar Fonseca, the branch manager, never responded to an email I personally sent to him, nor did he took the time to respond to Subaru corporate (from what I was told, as I had been in touch with Subaru of America regarding this horrendous experience). The whole experience felt like a bait-and-switch wrapped in fake politeness. I had been a Subaru customer for 10 years, my previous car was an impreza, and they used my assumed trust in Subaru to abuse me. My credit is great, I financed the car, which was an easy operation for them, I was an easy sell, and yet I felt like I bough a used stolen car. NEVER AGAIN will I purchase a Subaru. It sucks for me, and even if I am at a small financial loss, I will survive, although every time I look at my car, I am reminded of this experience. But, In a political and economical context we are currently in, I can't imagine how those kind of behaviors can SERIOUSLY affect the livelihood of people that would be thrown in a bad financial situation because of personal interest from those kind of "professionals" Clearly no one is liable, not Subaru, not the dealer (the dealers are apparently privately owned, so Subaru themself has no say in how their dealers operate), and the high executive there clearly seems to vouch for such practices. Lesson learnt. Subaru makes great cars, but this dealership ruined my trust in the brand. Avoid Ocean Subaru of Fullerton at all costs. More

Great service. Thank you for following up with me and the updates for my car. Thank you for following up with me and the updates for my car. More

Jim in the service department was awesome. I love my Subaru and getting it serviced at this dealership. I love my Subaru and getting it serviced at this dealership. More

My service for today is fantastic. The service is phenomenal. Love it today’s service. The service is phenomenal. Love it today’s service. More

Service is always great at Ocean Subaru. I needed the batteries replaced on our keys and I just waited a few minutes. Was on my way with no cost at all!!!! Can’t ask for better service. T I needed the batteries replaced on our keys and I just waited a few minutes. Was on my way with no cost at all!!!! Can’t ask for better service. Thanks Paul Geier More

Staffs of ocean subaru very good l am very satisfied I will come back when I buy new car will come back when I buy new car More

Great service! Be able to find the perfect car which I was looking for! recommend! Be able to find the perfect car which I was looking for! recommend! More

Good customer service. Took their time to go over the details of the car and purchase. Took their time to go over the details of the car and purchase. More

I was able to get the car I wanted and John was very informative and helpful informative and helpful More

Honest, Friendly, Courteous, and having your best interest in mind. Low pressure and stress free. interest in mind. Low pressure and stress free. More