Ocean Subaru of Fullerton

This is not to bash this dealership. I hate writing reviews and I've never done one. But my experience here was a nightmare. I've dealt with so many dealerships and this was by far the worst one I've e reviews and I've never done one. But my experience here was a nightmare. I've dealt with so many dealerships and this was by far the worst one I've encountered. Don't get me wrong, most of the workers here were great. There was just a lot of things that went wrong. I bought a vehicle here at the end of April. I am active duty Military and was in a time crunch. I traded in my car because I needed a bigger car since I'm getting stationed on the other side of the country in July. It took them awhile to process all the paperwork because there was some admin mistakes the first time I signed papers (not my fault). I had to constantly text or call my sales rep. Mind you, I lived 3 hours away from this dealership. I had to ask for time off which was not easy just to make a deal with these guys. I don't blame the sales rep because he was just doing his job but I think the buying process could've gone a lot smoother. Another thing I realize, after seeing the documents and talking them down to a fair price, they did not include the complimentary maintenance service that they advertised. At the time I bought the vehicle, there was an ad on the car that says they would include 6 complimentary maintenance service or 2 years, which ever comes first but it was not included at the time I bought the vehicle. I don't know why. Overall, the sales rep that I talked to was super helpful but there was alot of mishaps during the process and it just made things a lot stressful. There was also a lot of things I didn't mention on here but I'm just gonna keep that to myself because I don't want anyone or this dealership to look bad. Again, I'm not here to bash on this dealership or anyone but I just did not have a good experience with this dealership. More

This was the best experience buying a car! This was the 8th time buying a car. I bought a 2019 Subaru BRZ from Ocean Subaru of Fullerton. I have been looking for a BRZ for awhile and found one online at Oc 8th time buying a car. I bought a 2019 Subaru BRZ from Ocean Subaru of Fullerton. I have been looking for a BRZ for awhile and found one online at Ocean Subaru. I used the Sam's Club car buying app to get the ball started. Using the app, saved me $400. I started out with the online sales rep who handed my deal off to Curtis. The car had just come in and had not been inspected or cleaned. They let me know that I would not be able to take it home that day. My son and I did test drive it - so fun! Now it was time to make the deal. I hate this part because I always feel like I'm being taken for a proverbial ride. I worked with Curtis, Son and Steven. They gave me an incredible deal. Nothing to haggle about just choices. They even made the choices a great deal. I used my trade in for the week while they certified, fixed the scraped fender, scratches, etc. and repainted the car. Everyone had a part in getting my car perfect - the Vice President, Sales Manager, Finance Manager, Sales, Service. (Sorry if I missed someone). Curtis even came into work on his day off to make sure I would have my car on time and as promised. I picked up my car a week ago Friday. My car was absolutely beautiful when they were done with it! I have never bought a car that everything about it made me happy! Trade in, car itself, deal, warranties, etc. This was truly an amazing car buying experience! Let's be honest, how often do you really hear that? Love the people at Ocean Subaru, they treat you extremely well and they are all part of the experience! More

Horrible horrible dealer! Bunch of xxxxxxxx sold me a Forester wayyyy overpriced compared to a dealer in Riverside where my friend got his same car from! They tricked me with their schemes ... Forester wayyyy overpriced compared to a dealer in Riverside where my friend got his same car from! They tricked me with their schemes ... More

0 stars - finance department has horrible customer service. They never pick up or return calls, even after months of attempt. Had to come in person (during this pandemic which is very frustrating) JUS service. They never pick up or return calls, even after months of attempt. Had to come in person (during this pandemic which is very frustrating) JUST to get a response. Finally, dealt with Zayra Medina and she was incredibly rude and disrespectful. I'm sure we all have a lot going on during this pandemic, but I am not sure that justifies being xxxxty to your customers when you've been avoiding all their calls. Also if I've left a message, it is NOT my responsibility to ensure you receive it - that should be company STANDARD. Overall, I do not recommend this dealership. More

Very bad experience . Charge me wrong amount in invoice and not retiring call -10 point never going aging th this dealer ship not good dealing and not retiring call -10 point never going aging th this dealer ship not good dealing More

Service dept. will beat on your car. I recently purchased a CPO Forester XT from a different Subaru dealer. Ocean Subaru is the closest Subaru dealer to me, so I figured this would be the I recently purchased a CPO Forester XT from a different Subaru dealer. Ocean Subaru is the closest Subaru dealer to me, so I figured this would be the location I go for Service needs. I just took my car in this week with only 13k miles on it, with the A/C already going out. They ended up replacing the A/C condenser. The max turbo boost I had ever driven the car to was 11 psi. I picked up my car from Service and it had been driven to 18.4 psi. I turned right back around and asked the Service dept. why someone had been driving my car so aggressively and they didn't apologize, but told me that the average driving of my car is at 27 psi (absolutely incorrect), and that they were just driving the car under normal circumstances. The max boost my car can run stock is 17-19 psi, and it takes a lot to get it there. There was no reason for them to be beating on my car for an A/C leak. More

Subaru makes an amazing line up of vehicles. Never hesitate to purchase one. Their safety is second to none whether snow, rain, So Csl traffic, no match for these vehicles. hesitate to purchase one. Their safety is second to none whether snow, rain, So Csl traffic, no match for these vehicles. More

0 zero stars actually salesman quoted a price. came back gave him the final offer. called me and agreed to the deal. went to bank, took check and went to dealership when he salesman quoted a price. came back gave him the final offer. called me and agreed to the deal. went to bank, took check and went to dealership when he said he can no longer do the deal. Pathetic customer service. Treats ppl badly. went to puente hills and got the car for 3k lesser than what was quoted in this dealership. More

Would give no star if I can They keep forcing you to do credit check and get personal information from you. I wish I can give a 0 star if I can. I have never purchased a car from They keep forcing you to do credit check and get personal information from you. I wish I can give a 0 star if I can. I have never purchased a car from Ocean Subaru and bought with another dealer. but I've been receiving numerous mails/emails that seem to indicate I had bought a car with Ocean Subaru. It has been hectic trying to figure out what was going on. The sales rep were very aggressive in forcing you to do a credit check and right now I am still in the process of understanding why I continue to receive mails/emails that claim I have a bought a car from here. More

beware this is a scam most expansive subaru dealer Their ad price online is FAKE, ALL their cars have $2000 hidden add on and charges which can not be removed and make it one of the most expansive suba Their ad price online is FAKE, ALL their cars have $2000 hidden add on and charges which can not be removed and make it one of the most expansive subaru dealer in California More