Ocean Subaru of Fullerton

Great Delearship! This is the second subaru I bought with them and they made it easy to be able to start my new adventure with my new Subaru! The salesman was super fr This is the second subaru I bought with them and they made it easy to be able to start my new adventure with my new Subaru! The salesman was super friendly as well and help me make sure I knew all the features on my vehicle :) More

Friendly staff, nice amenities in waiting room, repairs done in time Courteous staff Sales team did not pressure us in waiting room but were friendly and courteous and funny! done in time Courteous staff Sales team did not pressure us in waiting room but were friendly and courteous and funny! More

I took my 21 forester in for some warranty work. They kept a little longer than I expected. But they did the work as expected. O am very happy with the service. They kept a little longer than I expected. But they did the work as expected. O am very happy with the service. More

I’ve taken my Outback to Subaru of Fullerton for service several times, and up until recently, my experiences had always been great. The staff was friendly, courteous, helpful, and usually very efficient. U several times, and up until recently, my experiences had always been great. The staff was friendly, courteous, helpful, and usually very efficient. Unfortunately, my last couple of experiences have really changed my opinion of the service department. The last time I brought my vehicle in for a warranty repair, my car ended up being at the dealership for about two months. During that time, I felt like I was constantly being pushed to the side and given the runaround whenever I asked for updates. I was always respectful and understood that repairs can take time, especially when parts or warranty approvals are involved, but after a while I honestly felt like I was becoming a nuisance just for wanting to know what was going on with my own vehicle. Eventually, I became frustrated enough that I asked to speak with a supervisor. Coincidentally, after weeks of waiting and trying to get answers, my vehicle was repaired and returned to me that same week. Now I’m experiencing additional issues with my Outback and unfortunately have to bring it back again. I called and spoke with a gentleman in the service department to schedule an appointment, and our conversation left me with every impression that the appointment had been made. When I called the next day simply to change my drop-off time, the woman I spoke with—who was very friendly and helpful—told me there was no appointment in the system at all. That was especially frustrating after everything I had already dealt with during my previous repair. I’m disappointed because Subaru of Fullerton had previously provided me with very good service, and I know they are capable of doing better. I don’t expect special treatment, and I understand that service departments get busy. I just expect reasonable communication, follow-through, and accurate updates when I leave my vehicle in their care, especially when a repair stretches on for weeks or months. More

Professional and welcoming, they answered all my questions and had my car ready quickly and efficiently! questions and had my car ready quickly and efficiently! More

I brought my 2026 Subaru Forrester in because the moon roof recall and it squeaked. It’s still squeaks! Also, my air conditioner would stop blowing cold air. Unfortunately, they said there was nothing wro roof recall and it squeaked. It’s still squeaks! Also, my air conditioner would stop blowing cold air. Unfortunately, they said there was nothing wrong with that.-, wrong’ I made a second appointment because I still have the same problem on and off. Hopefully they’ll get it fixed and not tell me everything is fine. More

Ocean Subaru has tremendous service and courtesy. I really appreciate that there was no attempt to upsell or pressure me into getting services that I didn't need. I really appreciate that there was no attempt to upsell or pressure me into getting services that I didn't need. More

I had a great experience at this dealership when I went in for service, I was greeted by a friendly employee, Mauricio, who listened to all of my concerns and immediately resolved a few before even sending in for service, I was greeted by a friendly employee, Mauricio, who listened to all of my concerns and immediately resolved a few before even sending my car onto the Mechanic. It was returned to me, sparkling clean, and with the maintenance and tire rotation done, with everything explained fully at the end. Very happy with this experience. More

My car leaked oil after an oil change in an Airbnb I was staying in. Then I had to return to the dealership which is 30 miles away to have them retighten the bolt. staying in. Then I had to return to the dealership which is 30 miles away to have them retighten the bolt. More

Kasam is always wonderful to work with. He is very helpful, a good communicator, and extremely thorough. I appreciate him. He is very helpful, a good communicator, and extremely thorough. I appreciate him. More