Ocean Subaru of Fullerton

Higher ups/ Front Desk workers are arrogant unhelpful . I won’t be buying Subaru ,Toyota down the street instead . I won’t be buying Subaru ,Toyota down the street instead . More

Anest,profecional people Dedicated specialyq Hector Hernandez he help me with the right parts for my subaru thank you Hector keep up the good work Hernandez he help me with the right parts for my subaru thank you Hector keep up the good work More

The experience in Subaru of Fullerton was great. The staff was supportive and helpful with any questions made my car choosing experience nice and easy. The staff was supportive and helpful with any questions made my car choosing experience nice and easy. More

Smooth check in, good coffee, friendly staff, thorough explanation of services. Short wait time. Poor car wash, soapy residue and dirt remained. Technician forgot to place two of four caps on the tire val explanation of services. Short wait time. Poor car wash, soapy residue and dirt remained. Technician forgot to place two of four caps on the tire valve stems back on, which is really no big deal as I had extras at home. More

My buying experience at Ocean Subaru was so easy and pleasant. Alex was my Sales person listened everything I requested and took initiative to close the deal with no hassle. Great people, Friendly Gener pleasant. Alex was my Sales person listened everything I requested and took initiative to close the deal with no hassle. Great people, Friendly General Manager and Staffs, honest pricing. I strongly recommend to go see Alex when buying a used or brand new car. I highly recommend this dealer. V/R -Michael K.- More

I like the dealership and services, I just think they should check to make sure no issues before hand over the car to customer should check to make sure no issues before hand over the car to customer More

Fraudulous sales, change of out of the door price for a new car without my consent, no response from the manage Omar Fonseca or the sales rep Hernandez, they traded my previous Subaru below the price we ag new car without my consent, no response from the manage Omar Fonseca or the sales rep Hernandez, they traded my previous Subaru below the price we agreed during the negociation, Mark Dodd was dismissive when I told hime explained what he did and saw I knew he did it on purpose. Shady dealers, shady employees. Subaru corporate cannot do anything because the dealer is private. Ponzu scheme. I am not buying Subaru anymore, and am, amazed such a scam is legally possible. More

My salesman was supposed to contact me once he found my second pair of keys that I paid for and was under my contract he never did. I’ve been calling the dealership for days and nobody ever answers. There’ second pair of keys that I paid for and was under my contract he never did. I’ve been calling the dealership for days and nobody ever answers. There’s not even a place to leave a message. It was under my contract to receive two keys, and I only got one I shouldn’t have to beg for what I paid for. You guys were extremely fast to take my deposit and to sale me the car. But not to give me my second car of keys. Ghosted. More

Very nice and knowledgeable stuff. Service went very fast and whole experience was very pleasant. Service went very fast and whole experience was very pleasant. More

The repairs I requested were not recorded properly on the work order. I've never had this happen before, and trusted the work order had what I stated needed to be repaired. I received a call saying my car wa work order. I've never had this happen before, and trusted the work order had what I stated needed to be repaired. I received a call saying my car was ready with only an oil change and tire rotation--not the road trip check or wiper sensor light included in my initial verbal request. I told Trey that I'm sure more needed to be done, and he said that filters and other stuff were recommended. I said please do it--we are going on a road trip and need it to be working properly. Afterwards, I repeatedly tried to speak to any human in the service dept., but to no avail. No one would return my calls. I was very disappointed, as Kassim usually takes care of me splendidly by always communicating with me. Trey did not, and would not return my calls. His customer service was lacking. I will be sure, moving forward, to make sure only Kassim helps me even if I have to wait half an hour for his help. He is worth it. More