Ogden Lincoln

Terrible Customer Service TERRIBLE CUSTOMER SERVICE!!!! Bought used Cadillac CTS,salesman was nice but not knowledgable about the car. No demo or explanation of features he co TERRIBLE CUSTOMER SERVICE!!!! Bought used Cadillac CTS,salesman was nice but not knowledgable about the car. No demo or explanation of features he couldn't tell me if it was front or rear whee drive! Day after purchase I turned on the AC for first time, it made a VERY/horrible loud rattle noise. I brought it in and they told me it was a $58 part but would require about $1000 in labor. Sales manager said he could have it fixed for $800 (my personal mechanic laughed at how much they wanted to charge even with their "discount"). It should have been repaired before selling a car, or if I was given proper demo by salesman at time of purchase the problem would have been identified and they could have adjusted purchase price. Even Carmax will do a walk through and check all major systems at time of sale. His answer was to just not use it to avoid noise! DON'T USE IT ? HORRIBLE CUSTOMER service!! Walked away with the problem unfixed. Sales manager was unconcerned that I was unhappy and dissatisfied. Offered no consultation to make up for selling a vehicle with majorly distracting noise and malfunction in the heating/AC system. It seems to me they were aware of the problem before selling the car and didn't care if I was dissatisfied because I wasn't dropping 70K on a Navigator. DO NOT BUY A CAR FROM THEM ! I will do my best to warn everyone I can about this dealership... More

Take advantage & LIE to customers This is the worst dealership i have ever dealt with. They promise you things and then don't do what they say they are going to do. I cancelled my ext This is the worst dealership i have ever dealt with. They promise you things and then don't do what they say they are going to do. I cancelled my extended service contract 3 days after thinking it over in writing as per the contract. They said they would cancel it off my loan. But six weeks later it was still on my loan. They said they sent a check a month ago but according to them it was not cashed. I called the loan company who told me if they sent a check to cover the cost it would have been applied by the third day at most. I had to call the ford warranty office who said the dealer DID NOT cancel the policy! They in turn called the dealer and told them to DO IT. it took a couple of days for them to follow my request but it finally got done 6 weeks after i wrote the cancellation notice. Then they were mad at me for calling ford, they refused to give me the second key for my car that we agreed upon when purchasing the vehicle. Now they COMPLETELY DENY they agreed to give a a second key!! The finance manager Dan Salmon is as dishonest as they come and a big LIAR. The salesman Bob Pennington is also nothing but a dishonest salesman. Do your self a favor and save a lot of AGGRAVATION and AVOID this dealership. More

Worse customer service experience Signed and agreed on purchasing 2012 Lexus RX350 and deposited $1500 (credit card) with $25,000 balance. Went back to the dealership with remaining am Signed and agreed on purchasing 2012 Lexus RX350 and deposited $1500 (credit card) with $25,000 balance. Went back to the dealership with remaining amount and they increased the price of the vehicle by additional charges not mentioned/explained during initial agreement. However we still decided to pay the additional amount even though it was not on the contract but seller refused to sell the car and was very rude/dis-respectful and did not wanted to continue the transaction. we asked multiple times to complete the transaction with additional charges but he would not cooperate and forcefully refunded the $1500 back to the credit card.This was the worst customer service experience we have ever experienced and would not recommend anyone doing any business with them. More

Excellent Salesperson My husband and I have been buying new cars for over 41 years and Jerry was the best salesperson that we have encountered. I have always dreaded buying My husband and I have been buying new cars for over 41 years and Jerry was the best salesperson that we have encountered. I have always dreaded buying a new car because of the high pressure. That was not the case with Jerry. I will recommend him to family and friends. More

Outstanding Service and Fair Pricing!!! I had a great experience with purchasing a used reliable vehicle from this dealership. All I can say is Mike Iozzo is a great salesman. He is honest, I had a great experience with purchasing a used reliable vehicle from this dealership. All I can say is Mike Iozzo is a great salesman. He is honest, no gimmicks, and no hassles. I would definitely recommend them and will most definitely return again. Maria P. Chicago More

Mike Iozzo is the best! We have purchased many cars from Mike over the years and he has been the best at helping us find the right deal. He recently traveled with us to Joe R We have purchased many cars from Mike over the years and he has been the best at helping us find the right deal. He recently traveled with us to Joe Rizza in North Riverside and helped us find a brand new 2013 Ford C-Max. I was originally only looking at used. However the deal on the new car was a way better deal than any C-Max's they had on the lot! If Mike had not seen the car we probably would have never considered it being a used car family and all! It was a great experience at Ogden Lincoln was fantastic and they are always looking for the best deal for the customer and how the car will be most valuable to them! More

Best Buying Experience After searching online for the perfect used Mustang, we just so happened to find it at Ogden Lincoln. Jerry Mangan was our sales person and was super After searching online for the perfect used Mustang, we just so happened to find it at Ogden Lincoln. Jerry Mangan was our sales person and was super helpful with getting information regarding the car's history and very patient with our thorough inspection. The car was fairly priced as advertised and we were happy to be able to negotiate an even better deal. Jerry also took extra time to explain all the computerized functions the car has and helped with synching my phone to the MySynch feature. Also, Al in finance made the financing process a breeze and was very helpful in explaining our warranty options. All around, this was our best buying experience ever. Thank you so much!! More

Ted Korga is a great salesman. If you are looking for an honest salesman, then head to Ogden Lincoln in Westmont and see Ted Korga. We needed a used "quality" car for my mom, and he If you are looking for an honest salesman, then head to Ogden Lincoln in Westmont and see Ted Korga. We needed a used "quality" car for my mom, and he was patient, kind and efficient. No aggressive type sales approach. Made sure we bought a great car for a great price. Follow-up visit on car was excellent. More

Service Department I recently brought in my Navigator for service under the warranty. Because we had a miscommunication about what was covered, we were disappointed that I recently brought in my Navigator for service under the warranty. Because we had a miscommunication about what was covered, we were disappointed that the repairs would cost so much. But, John, the service manager was not about to let us leave unhappy. He honored what we believed the warranty covered and the repair work was outstanding. I cannot tell you how pleased we are with their customer service. This dealership truly cares about their customers. I would recommend buying from them. I have bought 4 cars from Ogden and I have yet to be unhappy with their vehicles. Well done!! More

If you are looking for a dealer who truly cares about the customer experience and the quality of their product, Ogden Lincoln will deliver. My wife and I have been looking for a quality used car that would customer experience and the quality of their product, Ogden Lincoln will deliver. My wife and I have been looking for a quality used car that would provide reliable transportation without breaking our budget. We found what we were looking for at Ogden Lincoln. Our salesperson Dale went above and beyond to answer questions, address our concerns and find us the perfect car. More