Okoboji Toyota

Had a deal we had been working on for several days. We’re supposed to sign the paperwork remotely and their system was down, they called back at the agreed upon time the next day, was told the paperwor We’re supposed to sign the paperwork remotely and their system was down, they called back at the agreed upon time the next day, was told the paperwork wasn’t right and they would call back. Waited two hours, no call back. I called, was told the finance guy was busy. They were to call at 2. They did, but only to tell me they weren’t doing the deal and couldn’t give me a reason as to why. Darwin is rude and the whole thing is a waste of time. I highly suggest going elsewhere. More

I had a rather bad experience with this dealership and it is not what I have experienced in the past with other Toyota dealerships. I bought a 2021 Tacoma that was used. It had a rack and tent system on the is not what I have experienced in the past with other Toyota dealerships. I bought a 2021 Tacoma that was used. It had a rack and tent system on the truck when I purchased it. Several days later I was contacted by the dealership and asked to bring the tent system back. They was supposed to take the tent off before it sold. I brought the tent back and they offered nothing for the tent. Then they took 7 weeks to get the title from the lien holder and that cost me a late fee for my plates because it was not registered with 30 days. We also bought a Dodge Journey at the same time. They stated the vehicle had been checked by their service department. An independent shop checked the Dodge and found two of the motor mount bolts missing. There was also another part that needed to be replaced and they are now telling us they can't do it. When we have called to voice concerns they promise to call us back with an answer and they have never returned the calls. This is not what I have expected. I will not do business with this company again. I am very disappointed with the type of customer service this company has provided. More