Back

Old Orchard Nissan - Service Center

Skokie, IL

4.8
1,228 Reviews

1,228 Reviews of Old Orchard Nissan - Service Center

Sort by
January 01, 2022

At the time.of purchase of oil change package we were mentioned that we can come.every 6 months for.oul change and tire rotation. Due to extreme.winter and summer it's required to change oil every 6 mont More

by N. DESAI
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Service
December 31, 2021

Limpio GenialCumple a Tiempo y forma Personal amable y Limpio Genial Cumple a Tiempo y forma Personal amable y atento Servicio Muy Rápido Rapido More

by ERIK.EFLORES.CHICAGO
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Luis Martinez, Sergio Acosta
December 31, 2021

Great service and work, I was in and out in less than a hour, they wash my car too.🆙 More

by DH2098149
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gary Dewig, service department.
December 30, 2021

Horrible customer service don’t waste your time and money rip off place . Rude employees there nice until they sell you the car after that you are on your own. Definitely would not suggest this dealership. More

by DZLATOGEVIC
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Guy in customer service treated customer by yelling on them, Malcohm Thurman
Dec 30, 2021 -

Old Orchard Nissan responded

So sorry for your inconvenient misfortune. However, I am so certain you, just this week praised the above and beyond customer service you have ALWAYS received here and its why you come back . There was lots of some kind of a foreign brown liquid (either soda or coffee) inside your gear selector and shorted out an electrical component . We tried helping your situation, Nissan declined any warranty as it was not a defect of your vehicle but instead customer neglect . As you and I both agreed if you spilled the same liquid on your cell phone and shorted it out that you would be liable and not the fault of the phone . And if you were rude , cursing, and belligerent with Nissan corporate as you were with me (someone trying to help you ) they probably declined any goodwill on your behalf .

December 30, 2021

The service department went above and beyond to accommodate us and our needs by having a loaner available and getting the work done in a timely manner. Being from out of town, this was extremely i More

by LABLOVEX2
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Guy and Daniel in Service
December 30, 2021

Great work from Martin Nissan. Always update me for up coming services. Nice work done ! More

by IRSHADBANANI
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gary in service department
December 30, 2021

They are friendly, professional, clean and prices are reasonable, am always in and out fast when I make an appointment they always take me in right away no waiting. Daniel is the best he knows what he’s More

by SMTZ70
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Daniel
December 30, 2021

As usual everyone I interacted with at Martin Nissan was professional, courteous,and helpful. They not only did excellent work, but made the entire process easy. More

by Brodskyinc
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dario Cardella
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Richard Hurtado
December 30, 2021

I had a very pleasant experience at Martin Nissan. I will definitely visit them again in the future. More

by pugawheat
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Don’t know the name of the individual whom assisted me.
December 30, 2021

I had an appointment for 1:15 PM and it took almost an hour to do the scheduled maintenance. Other than that, everything was perfect. We are definitely going to buy our next car there. More

by NADIA4010
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Servace
...
108
...