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Old Orchard Nissan - Service Center

Skokie, IL

4.8
1,229 Reviews

1,229 Reviews of Old Orchard Nissan - Service Center

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April 22, 2023

The service department is the best ! ! Which matches the sales department. Have never been so satisfied with a dealership. More

by nb123
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Malcohm Thurman, Todd Martin, Mary Lyshik
April 21, 2023

This Martin Nissan dealership has extremely poor communication and customer service. I've contacted the dealership to speak to a manager for about a week and have not been successful. More

by knimietz0589
Service Communication
Recommend Dealer
No
Employees Worked With
Daniel Herrera
1.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 21, 2023 -

Old Orchard Nissan responded

Kim, I am sorry again for your experience. I did leave you a voice mail last weekend to discuss it with you; I checked and I do not have any messages from you. I will be back in the office tomorrow after 9am, what time can I call you? My Service Manager, Jorge Blanco is also available today until 5pm this afternoon. Thank you, Joe Zich, General Manager.

Apr 21, 2023 -

Old Orchard Nissan responded

Kim, I am so sorry that you feel we provided you with poor service and communication. We did provide you with a no cost courtesy rental so you would not be inconvenienced waiting while we diagnosed your car. We also gave the free of charge courtesy rental for the entire time her car was being worked on. Which no other Nissan dealer in the area offered after you stated you made phone calls to several of them. It was your 1st visit at Martin Nissan. Additionally, the repairs were completed a day early by 11:30am and you were notified at that time. We offered for your convenience to return the loaner later than 5 pm when we close the rental office, up to 8pm in the store or even to return it the following morning and had our rental office open 15 minutes early at 6:45am the next day so we could be available for your scheduling needs. I am so sorry we didn't meet your expectations. Maybe we can do better next time. - Thank you, Jorge Blanco, Service Manager`

April 21, 2023

It took 1. 5 hour for an regular oil change ,was told will take 30 to 45 minutes ,if I known that ,I would not wait at the facility and gone to lunch instead . More

by DONNG8388
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Gary Dewig
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mary Lyshik
April 20, 2023

The Service Team never disappoints. I'm a longtime customer and have always appreciated the care and treatment I received when bringing my Rogue in for maintenance. Thank you. More

by MLBANIA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gary Dewig
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Richard Hurtado, Mary Lyshik
April 20, 2023

Very courteous and friendly always listen keenly and I am always satisfied with the work they do More

by BURKE4LIFE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel Herrera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Richard Hurtado
April 15, 2023

I think the service was good on the recall work. However, was brought the wrong keys when checking out. More

by TANDREWS29
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
Yes
Employees Worked With
Richard Hurtado
April 14, 2023

Great service as always. They make the process simple. No. Thanks. I am done More

by LINDAMET01
Recommend Dealer
Yes
Employees Worked With
Daniel
April 11, 2023

I called in day of and got a service appointment. Fast and efficient. Martin Nissan always treat me well. More

by BRESHEY.WESTBROOK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mary Lyshik
April 11, 2023

Great service wonderful people and fast service I waited less then a hour nice waiting room More

by LMARTINEZ29
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gary Dewig
5.0
This rating includes all reviews, with more weight given to recent reviews.
Daniel Herrera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Richard Hurtado, Mary Lyshik, Nelda Ward, Jorge Blanco
April 11, 2023

They are extraordinary, I always left my cars in Martin Nissan with close eyes. They are very professional and your area. Thanks More

by jatorres6h
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel Herrera
5.0
This rating includes all reviews, with more weight given to recent reviews.
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