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Old Orchard Nissan - Service Center

Skokie, IL

4.9
1,229 Reviews
Call Service Center (847) 965-3460

1,229 Reviews of Old Orchard Nissan - Service Center

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December 09, 2022

Always get good service and coupons for the services I need. I would recommend this dealership More

by FDSMART
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mary Lyshik
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December 09, 2022

Waste of time and money! Totally lied to me and couldn’t identify the problem after paying for diagnostics 2 times. Other mechanics were able to identify the issue. Avoid the More

by Saif Syed
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Richard Hurtado
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Jan 09, 2023 -

Old Orchard Nissan responded

Mr. Syed, I did look into your experience and it looks like you had originally come here for a diagnosis for a drivability problem. You had paid for the diagnosis here and then bought the part online from Bill Kay and installed it yourself. You had then come back with the part from Bill Kay saying it was bad and we did a parts warranty on it. You then returned a bit later for another drivability problem. I personally went on a drive with you to confirm a problem, and although you did state that that the car was indeed driving better after the replacement of the mass air flow from the original diagnosis, I did agree with you after several miles of driving. It seemed like a transmission issue, but I am not technician, so it was suggested that you leave your car to let us diagnose it, which you did. There were no codes, stored or otherwise present. One of my technicians did find an issue with the rear speed sensors (one of which was not attached properly, sitting at an angle) which was presumably part of the problem. You then opted not to begin the repair process after being advised. Please let me know when you would like to schedule a time to bring your car back to take care of the sensors. Thank you, Jorge Blanco, Service Manager

December 09, 2022

Excellent service and repairs done by the service tech, and excellent communication by Rich Hurtado in explaining additional service needed. More

by LINDAMET01
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Richard Hurtado
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December 08, 2022

Very good! would give 5 star except they didn’t accept a coupon I had. More

by RUBYGARCIA96
Recommend Dealer
Yes
Employees Worked With
Not sure! My daughter did it!
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December 08, 2022

Good service, they are quick. My only complaint is they keep trying to upsell me on repairs that aren’t needed. More

by Efranks39
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel Herrera
5.0
This rating includes all reviews, with more weight given to recent reviews.
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December 08, 2022

Excellent no pressure purchase Tom was excellent salesman and very knowledgeable on the Altima features Highly recommend Martin Nisssn More

by VOGELHAUPPAUGE
Recommend Dealer
Yes
Employees Worked With
Tom Pazienza
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December 07, 2022

The service department was helpful from beginning to end. I waited to see if it could be fixed right away but they had to order parts. I was given a loaner and was home in no time. I was notified that my tru More

by TXN.IN.IL95
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gary Dewig
5.0
This rating includes all reviews, with more weight given to recent reviews.
Daniel Herrera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Richard Hurtado, Mary Lyshik, Nelda Ward
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December 07, 2022

I waited 9 months for the part and asked about low tire and they said they would tell the service people to fill with air and it wasn't done More

by Jkolish
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nelda Ward
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December 07, 2022

The staff is friendly, professional and personable. The property is clean and uncluttered. The showroom is welcoming. More

by ACHIEVMENT1054
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gary Dewig
5.0
This rating includes all reviews, with more weight given to recent reviews.
Daniel Herrera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Richard Hurtado, Mary Lyshik, Nelda Ward
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December 07, 2022

Staff is helpfull, waiting area is nice with TV, coffee, and fruits. Provides full details of any technical thing needs to fix. More

by Harish Desai
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel Herrera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
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