Ole Ben Franklin Motors Alcoa

My wife and I purchased our first vehicle from Joe Montgomery at Ole Ben Franklin Motors in Alcoa. Joe was always friendly and helpful throughout the entire process. Joe is down to earth listens to wh Montgomery at Ole Ben Franklin Motors in Alcoa. Joe was always friendly and helpful throughout the entire process. Joe is down to earth listens to what you need/want and takes you from there. Showed us options after discussing our money flexibility so we knew up front what we could look at comfortably. For us that meant alot, two of our potential vehicles were at the Knoxville location Joe drove us there and allowed us to test drive another potential vehicle there once we got to the Knox location Joe was awesome kept us informed held conversation with our son and helped us test drive the others vehicles and we brought back our dream car (each location works with each other like a seamless team ,that was awesome to see no competition just teamwork) where Joe worked us the deal of our lives . After that experience we will never buy another car anywhere else , we are Joey Bananas for life!!! While Joe was out, we also briefly worked with Ryan who was great. He made the purchasing and pick up of the car seamless, and went out his way to make sure we were happy and knowledgeable with our purchase. I recommend both salesman, and my wife and I plan on coming back for our next vehicle in the future. More

Outstanding people to work with. Peyton and Gino worked hard till the deal was done and we walked out in a vehicle that we love. Thank you so much for y’all’s hard work. If you are l Peyton and Gino worked hard till the deal was done and we walked out in a vehicle that we love. Thank you so much for y’all’s hard work. If you are looking for a vehicle go see Peyton and Gino. They will do everything they can to help get you in a vehicle if it’s possible. More

I HAVE BEEN LOOKING FOR A NEW VEHICLE FOR MONTHS AND I HAVE TO SAY THE FIRST TIME I WENT TO OLE BEN FRANKLIN THE SALES REP JOE WAS HONEST RIGHT UP FRONT AND TRIED HIS BEST TO GET ME APPROVED. I FOLLOWED H HAVE TO SAY THE FIRST TIME I WENT TO OLE BEN FRANKLIN THE SALES REP JOE WAS HONEST RIGHT UP FRONT AND TRIED HIS BEST TO GET ME APPROVED. I FOLLOWED HIS ADVISE AND STARTING WORKING ON MY CREDIT THE NEXT DAY AFTER I LEFT. TWO MONTHS WENT PAST AND JOE REACHED OUT TO SEE HOW THINGS WERE GOING ON 6/24/23 AND INFORMED ME THAT THERE WHERE SEVERAL PROMOTIONS GOING ON I WAS SORTA HESTITATE AT FIRST THEN I THOUGHT IM GOING GIVE IT ANOTHER TRY. I RECIEVED A CALL FROM TOM THE GENERAL MANAGER AND HE ALSO PROVIDED ME WITH SOME INFORMATION ABOUT THE PROMOTIONS WITH BANKS THEY HAD GOING ON AND ASK ME TO COME IN. SO I WENT IN AND WHEN I ARRIVED A SALES REP NAMED RYAN ASSISTED ME AND HE WAS ALSO RIGHT UP FRONT AND HONEST BETWEEN JOE RYAN AND TOM ASSISTING ME AND WORKING SO HARD TO GET ME A VEHICLE THAT I WANTED THEY WERE ABLE TO GET ME IN A 2023 SUV IT BROUGHT TEARS TO MY EYES I WAS SO EXCITED AND THEY WORKED SO HARD ALL DAY TO GET ME WHAT I WANTED AND THE PAYMENTS I COULD AFFORD. THEY WERE ABSOLUTLY AMAZING AND THE CUSTOMER SERVICE I RECIEVED WAS OUTSTANDING I WOULD RECOMMEND ANYONE GOING TO SEE TOM RYAN AND JOE. I PROMISE AFTER MY EXPERIENCE THEY ARE GOING TO WORK THEIR HARDEST EVEN IF IT TAKES THEM ALL DAY THEY ARE GOING TO MAKE SURE YOUR HAPPY BEFORE YOU LEAVE THEIR STORE. More

Michael is a young hard working salesman. I was very pleased with the inventory and price I was very pleased with the inventory and price More

Overall a pretty good experience with this dealership. A few things could be better a little more attention to detail with the customer for one few things could be better a little more attention to detail with the customer for one More