These people are liars. They will give you the run-around after they have taken your money. Do not deal with them if you want a trouble-free deal.
I bought a truck here on Oct 30 2017.
By Jan 19 2018 I still had not received the plates and title, despite calling them and visiting them to check the status. I always told, "next week". The last time (on 1/4/18), Pedro told me, "Thursday (that would be Thu 1/11/18) for sure - our registration service has been on vacation." How much vacation do they get, for heaven's sake?
I went to the DMV on Jan 19 to see if the paperwork had even been started. It hadn't. I then went to the dealer, and they (Danielle) told me that it was with their registration service, and the person there was out until 2:00pm, and that she would call me. They have never called in the past, and they have not done the service that they charged me for. All they do is lie and try to fluff you off. Do yourselves a favor and buy your vehicle somewhere else.
Update: On Friday Jan 19, 2018, I posted this and other reviews. The DMV had told me no registration had been started. On Tuesday Jan 23 I got a call from OnQ that they had my plates and everything was done. I went to get the plates and registration. They had registered themselves as lien holders even though I had paid for the truck in full and nothing was owing. So, they still have not given me title, and have filed a lien illegally.
Update 1/30/18: I got a call from the DMV regarding my complaint of OnQ. The Investigating Agent confirmed that the lien should not have been placed on the title. She has instructed them to provide me with a signed-off title and to reimburse me for transfer fees to get a clear title. She also told me that they have had to deal with several prior complaints about this dealership.
Be warned. This dealer has a history of sketchy practices. Stay well away from OnQ Auto Group.