Onion Creek Volkswagen

Onion Creek VW took advantage of us and ruins my car These people are crooks. They ruined my car. Read all the reviews on the internet and do not become a victim of these people. We can not let them con These people are crooks. They ruined my car. Read all the reviews on the internet and do not become a victim of these people. We can not let them continue to do business this way and take advantage of people. The charged me $1300, still did not fix the problem, then wanted more money and when I said no, they had to push my car out because it no-longer would start yet I drove it in to them. They used a bad part from a blown engine to test my vehicle then tried to deny it. I have their conversations recorded. Their mechanic took my daughter for a test drive them attempted to flirt with her. She felt so uncomfortable and afraid of him. They told us it was ok to drive the car because they had to order a part. We brought it back to have the new part installed and then calked me back afterwards to tell me now the car won't start and I needed to pay for more hours so they could diagnose it further. You trust that they know what they are doing and recommending, then they turn around and screw you over and try and milk you for more money. Join me and sending these pool a strong message that this type of business practices will not be tolerated. If you have had similar incidents, please join the class action lawsuit and tell them justice will prevail. Onion Creek VW in my opinion practices in bad faith and attempts to defraud the public. More

Exactly what I wanted I did my research and knew exactly what I wanted. The sales person, Joeleen, went out of her way to ensure I got what I wanted. The exact model I wa I did my research and knew exactly what I wanted. The sales person, Joeleen, went out of her way to ensure I got what I wanted. The exact model I was looking for was not available in their inventory, but we got all of the paperwork signed and they sent me home in a loaner. 36 hours later, my car had arrived from another dealership, was prepped and ready to go. The delivery process was fun and very thorough. Joeleen made sure I knew exactly how everything in the car worked and even gave me a follow up call a week later to make sure everything was going great with the car. Best of all, I didn't feel pressured to get a deal done, it was a very easy experience. More

We communicated first on email. The sales manager was very responsive and helpful. I got the car I like and I think I got a good price. The financing team was able to give me a lower rate I originally qu very responsive and helpful. I got the car I like and I think I got a good price. The financing team was able to give me a lower rate I originally quoted from a credit union. More

Shawn was a great, knowledgeable, and patient sales person. I was in the market for a new car and wanted to test drive the Jetta. Shawn met me before I entered the dealership. Shawn picked up that I di person. I was in the market for a new car and wanted to test drive the Jetta. Shawn met me before I entered the dealership. Shawn picked up that I did my research and was set on what I was looking for however did offer some advice. You could see he was trying to find a car that would meet my needs, proud to drive it, and fit in my budget. After looking at the specs of each car, Shawn picked out two vehicles to test drive. Before each test drive, Shawn showed me the features and options each car came with, even tips and tricks on each car. Who knew the fuel cap door locks when lock the car? After the test drive, Shawn gave me quotes on both models. There was no pressure from him to finalize the deal, even though there were a good deal. More

I flew to Austin and drove the new VW Tiguan to my new apt on the same day. Isn't this amazing ? Mr. Eiji definitely did an excellent job to make my move to Austin as easy as it could be. We talked via E apt on the same day. Isn't this amazing ? Mr. Eiji definitely did an excellent job to make my move to Austin as easy as it could be. We talked via Email and he helped me choose/reserve/ship the vehicle to the store. It was very kind of him picking me up from the airport and later showing all the new functions of the Tiguan while the finance team were doing all the paper work. The finance team did a great job too. Mr. Josh and Ms. Lila were patient and explicit about all the options available. I highly recommend Onion Creek VW, especially to those new to the town... More

We chose to purchase another VW vehicle after having a Jetta TDI for the past 5 years. The Jetta has been an amazing vehicle and we decided to purchase another vehicle from VW since our first experience Jetta TDI for the past 5 years. The Jetta has been an amazing vehicle and we decided to purchase another vehicle from VW since our first experience driving the Jetta was so positive. My husband met with Caleb and found a Tiguan that was perfect for our family. Caleb was very helpful as they serached for the right color and had our Tiguan brought in from another dealership to meet the specifications we wanted. When I went to pick up the vehicle, he made the process very simple and smooth and took time to show me all the details of my new SUV. He was great! More

Mi experiencia de compra en VW Onion Creek fue excelente , mi intención era comprar un carro usado pero termine comprando uno nuevo gracias a que Eiji Evans me hizo una oferta tan buena que no pude resistir , mi intención era comprar un carro usado pero termine comprando uno nuevo gracias a que Eiji Evans me hizo una oferta tan buena que no pude resistir !!! el es un agente de ventas súper amable ,honesto y con bastante experiencia !!! Tenía ya dos meses buscando mi carro, visite todos los dealers VW de Austin y en ninguno me sentí tan comoda como en Onion Creek, Yo tenía mucho tiempo que no compraba un carro nuevo , tenía muchas dudas , pero Eiji con su enorme paciencia las resolvió todas, el hizo que todo fuera mucho mas fácil, tengo que mencionar también que los managers fueron muy profesionales y amables en todo momento , el servicio es excelente , el personal es muy amigable ...por fin mi búsqueda termino y ahora mi pequeña hija y yo estamos felices con nuestro nuevo Jetta !!! GRACIAS EIJI !!! More

After a bad experience with another dealership in San Antonio, Mr. Eiji Evans of Onion Creek Volkswagen was willing to honor the same agreement that I negotiated with the other dealership; no haggling. W Antonio, Mr. Eiji Evans of Onion Creek Volkswagen was willing to honor the same agreement that I negotiated with the other dealership; no haggling. When I arrived to the dealership, the car was already prepped and ready for me to leave with. When I visited with Ms. Lila O'Brien to finalize the paperwork, she was extremely delightful and helpful. Both Eiji Evans and Lila O'Brien epitomized customer service. I am now a loyal customer. More

Mr. Eiji Evans was incredible! He definitely takes the anxiety out of having to deal with that stereo type car salesman that we're so used to! I had researched the auto that I wanted & went up north to t anxiety out of having to deal with that stereo type car salesman that we're so used to! I had researched the auto that I wanted & went up north to the other vw dealership. I loved the car & knew I'd be buying it but just wanted the best possible deal without all of the volleying back & forth. I'd spoken to two other salesman at other dealers prior to Mr. Evans & told him, "look, I know what I want & I know what a good deal is & what I expect & don't want to haggle. I just want THE BEST DEAL & I will buy it if you give it to me, I want your best possible deal period. Figure it out & get back to me, if it's a good deal I'll get it, if it's not the best deal, I'll go elsewhere." We'll let me just tell you, HE GAVE ME AN AMAZING DEAL on the first shot! A deal that I couldn't refuse & then some. VW really should have other employees shadow Mr. Evans on what to do & how to deliver a great customer service experience. He deserves dealer of the year award - he really has a gift in dealing with customers. He's fair & honest. Sounds simple but is really hard to come by these days - what a gem! I will continue to purchase VW's from Mr. Evans wherever he goes. The other guys at the other dealer? Way off! When I told them why I didn't go with them & the deal that Mr. Evans gave me on my 2024 car, they couldn't believe it & then had the nerve to say be careful & double check to make sure it's not a 2013. I checked, it's not! I got what I paid for - a fair deal, honesty, great customer service, a great experience & a shiny new car! Thank you Onion Creek VW & Mr. Evans for making it so easy! More

Mr Evans answered all of my questions upfront and honest! He was extremely knowledgable and friendly! He was fast and got me everything I wanted and more! Thank you!! He was extremely knowledgable and friendly! He was fast and got me everything I wanted and more! Thank you!! More