Onion Creek Volkswagen

Service is good most of sales people are friendly new Volkswagen electric cars are amazing it’s the future Volkswagen electric cars are amazing it’s the future More

Valentin was extremely helpful and knowledgeable. Thank you for answering all of our questions. What a great customer experience! Thank you Valentin. Thank you for answering all of our questions. What a great customer experience! Thank you Valentin. More

Valentin made my appointment smooth and enjoyable. He understood my preferences and guided me to the perfect car and negotiated a price tailored to my situation. Valentin's professionalism changed the He understood my preferences and guided me to the perfect car and negotiated a price tailored to my situation. Valentin's professionalism changed the headache of buying a car into a stress-free process. I highly recommend him for a satisfying experience! More

Will was so easy to work with and so helpful. I trusted him immediately and would recommend him to anyone looking for a car. Anthony was also very knowledgeable. I trusted him immediately and would recommend him to anyone looking for a car. Anthony was also very knowledgeable. More

Will was very knowledgeable and helped me get into my 2018 Audi. The staff was nice and friendly. I’d recommend Will my sales person. He’s great ! 2018 Audi. The staff was nice and friendly. I’d recommend Will my sales person. He’s great ! More

Needed my 20k service and one electronic repair and for them to check the brakes which are making a loud squeaking noise when stopping at higher speeds. Appointment took 3 weeks to make and 5 calls to mult them to check the brakes which are making a loud squeaking noise when stopping at higher speeds. Appointment took 3 weeks to make and 5 calls to multiple people to arrange a loaner, since once you get there for your appointment, it could take 2-3 days to get to your car(not sure what the appointment is for). Steve called to say car was ready a few days later and that it was all good. I asked about the brakes, since I hadn’t heard. Steve stated they do make noise but we can’t replace/fix until they are worn down more, warranty requires them to be 2mm and ours are 5mm. I asked if I’m wrong here, but your are not repairing it under warranty because I don’t have enough miles, crazy. Called back and spoke with the service manager(Wesley) same story, they know it’s an issue and have extended the warranty, but they have too much pad left. He advised I call VW Customer Care, same story. The last two days I have called and asked to speak with the general manager, no return call. This is sad that a 2022 Taos with about 19k miles can’t be repaired while under warranty. Think this will be the last VW I purchase, especially from this dealer. More

Dropped my car off for the AC to get fixed. Full month later and we received zero updates after calling multiple times. We just kept being told “they would call and let us know”. Finally we got Full month later and we received zero updates after calling multiple times. We just kept being told “they would call and let us know”. Finally we got a call it was ready. Once we arrived, our service adviser wasn’t even there, the car was very dirty on the outside AND brand new dents in the car!!! They didn’t believe the dents weren’t there before but thank god they took photos of the car before working on it. They then realized it was in fact their fault and once again I was forced to go back home in a loaner. More

Worse car buying experience I've ever had wife bought a used vehicle from them and once they got their money they were done with us car has been nothing but trouble we bought an extended warranty but they used vehicle from them and once they got their money they were done with us car has been nothing but trouble we bought an extended warranty but they won't talk to us to see what it covers won't answer any calls from us I would rather walk than buy a car from here.Dont buy anything from ONION CREEK More

Devastating experience. Negligent staff. Liars. We've just got a Volkswagen Tiguan SE without a feature we were told it has. And this is 3 years contract that we wish we Negligent staff. Liars. We've just got a Volkswagen Tiguan SE without a feature we were told it has. And this is 3 years contract that we wish we would never sign. Our sales manager was Diego. When we met him, we told him that the "Blindspot" feature was a must-have for us. He showed us Tiguan and assured us that this car had all we needed. We weren't allowed to make a test drive on the streets because we had just moved to the USA and didn't have our us licenses, so we just had a ride in a parking lot. Diego said that we wouldn't see "blindspots", because there were no cars around us and it would work if we had driven on the streets. We liked the car and decided to get it. As it appeared, the car didn't have that feature that we wanted so much. It was the only feature that we'd mention that was critical. We tried negotiating with Volkswagen, but they've become helpless as soon as we signed the contract. You know, when you get something like a car at the official dealer you don't expect people to be unprofessional and not reliable. It's not like you get a rotten potato at the bottom of the box. But that's exactly what happened to us. AVOID THIS DEALERSHIP, if you still want to have business with them be really careful and read every paper you are signing to not to be tricked as we had. More