Onion Creek Volkswagen

As somebody who owns a business and runs their business based off of customer feedback, I will be the first to say that every experience I’ve had at this dealership has been extremely dissatisfying. I’ve t based off of customer feedback, I will be the first to say that every experience I’ve had at this dealership has been extremely dissatisfying. I’ve tried to contact the general manager a few times to address my latest issue and cannot receive a call back or get in touch with them. I recently spent nearly $300 on a new key fob. When I went to pick it up, the guy just handed it to me as if the process was done and I left. When I got home I realized that it had to be programmed, so when I called the dealership back they told me it would take a few hours. Why on earth would somebody just hand me my own key fob a custom to my car that would not even work without programming it? I just spent two hours there when I ordered it for my car to be serviced, which was significantly less than the five hours I spent the time before, but you would hope that at that point somebody would mention the programming at least during the ordering or pick up process, or the hours wasted at the dealership when they underestimated how long an oil change would take. More

I would stay as far away (read California) from this place as possible. They took a willing and able buyer and blew us off after I complained about a $1300 dealer add on not mentioned in the price of place as possible. They took a willing and able buyer and blew us off after I complained about a $1300 dealer add on not mentioned in the price of the car. From Sales, to Finance to CJ Barnett, this place wreaks of dishonesty. Just try to argue about bogus charges, they simply will pull the rug out from under you and undo the deal. The BBB complaints pretty much tells the story. More

This isn’t the first issue I had with them but it definitely solidifies the fact that I will never go to this facility again for any future services. I went in for an oil change on my VW and I specif definitely solidifies the fact that I will never go to this facility again for any future services. I went in for an oil change on my VW and I specifically told them not to run my car through the car wash because the front plate bracket cannot go through car washes. Well, onion creek VW employees just xxxx what a customer says and they wash it anyway. Well, that messed up my license plate, the bracket AND the reverse threading in my bumper. Now I have no way to fix it and my car isn’t legal since my license plate bracket won’t go in there anymore, thanks to their incompetence. A vehicle I was wanting to keep for years and years has lost basic functionality of remaining legal due to negligence. Someone at corporate VW needs to shut this place down. Anyone considering going to onion creek should just drive to literally ANY other dealer. More

I received outstanding customer service from salesman Reggie Collins . Collins was very knowledgeable on the mechanical and technology areas of my 2021 Atlas Grand Sport . He made sure I fully understood Reggie Collins . Collins was very knowledgeable on the mechanical and technology areas of my 2021 Atlas Grand Sport . He made sure I fully understood every detail of my vehicle prior to driving off . I plan on referring friends and Co workers to Mr collins . More

Terrible Customer Service- I leased a car from Onion Creek Volkswagon to lease a car in July 2017. I went to finance my 2017 Passat on June 18, 2021 and I called dealership to let them know I was commi Creek Volkswagon to lease a car in July 2017. I went to finance my 2017 Passat on June 18, 2021 and I called dealership to let them know I was comming in, to buy the car. I got there at 4:30pm and ask for the man I spoke to on the phone. He directed me to a new salesman whom was not trained to in purchasing leased cars. He was nice and pleasant. I told him that I was going for surgery on Monday June 21 for Acl Surgery and if could get this done quickly as I was not welling well. Well I waited til 8:30pm that night and still no fianacing of my car. When I talked to car salesman he said I would be interest rate would be 2.78% when I got to the fiance manager at 8:30 could not get that rate only 3.14. I had given a loaner vw passat, because the car was not inspected after 4 and half hour waiting. I left a 8:30 not happy at all. I was called the next day and was told I could not pick up my car as the front tires would not pass. I told saleman that was I was driving from Wimberley and would be picking up my car. I told the salesman that I was not sure if at the time is I was keeping the car.that why I did not put new tires on. Still not happy how I was treated. I called CJ (Vice President) two weeks ago and he told that would call me back in 30 minutes. I have called him back several times and he is not taking my calls. Thanks for nothing Melanie Brace More

Todd with two D’s in the servicing department is one of the biggest crooks I’ve met, calling around due to a wheel lock and he told me I MUST/ONLY can bring it into the service area. After the fact of hea the biggest crooks I’ve met, calling around due to a wheel lock and he told me I MUST/ONLY can bring it into the service area. After the fact of hearing I can take a picture of the wheel lock to barrow one of their master sets for a down deposit of $100 but yet he doesn’t let “anyone” barrow his master set at onion creek and you must get a service fee in order to get stuff done around here. Just terrible and I won’t take my VW Jetta to Onion Creek VW ever again. More

I had an excellent first experience with the dealership through Ms. Rosemary. She was awesome the way she answered all my questions (I had a lot) and helped all through. They kept in touch even after the s through Ms. Rosemary. She was awesome the way she answered all my questions (I had a lot) and helped all through. They kept in touch even after the sale. All the team there was very friendly! I can’t thank them enough. More

Bad service! We bought an SUV with a car care service for oil change and was told the service can be redeemed at any VW dealership. Due to personal circumstance we had to drive the car to CA and was refused oil change and was told the service can be redeemed at any VW dealership. Due to personal circumstance we had to drive the car to CA and was refused service at a CA dealership and was told that it can only be used at the dealership that sold the package (Onion Creek VW). We contacted Onion Creek VW to cancel the package bc the car need to stay in CA for a while and was told that they will email us the form to cancel. We waited a week and they never did. We got lie to and now stuck with the package that was paid for but can not be used. I do not recommend this dealership More

Unorganized, unprofessional, shady, greasy and a bunch of other negative comments. The employees don't stay very long. The work is done to the minimum. There is no master tech doing the multi point inspectio other negative comments. The employees don't stay very long. The work is done to the minimum. There is no master tech doing the multi point inspections. So they lie to you in writting. Hmmm, lawsuit ! More

I bought a used car from them and 5 days after driving it off the lot my headlight was out so I called them and was told they would fix my headlight for free since it was so soon after my purchase. When I ge off the lot my headlight was out so I called them and was told they would fix my headlight for free since it was so soon after my purchase. When I get to the dealership I was told it would take 20 mins to fix. 2.5 hours later I’m still sitting here and now being told whoever told me that shouldn’t have and that it would cost me over $150. If they would have just been upfront and honest in the first place I would not have driven over an hour away to get this fixed when I could have simply paid the local car dealership to fix it. More