Onion Creek Volkswagen

Horrible dealership! Buyer beware! Let me start off with stating that if I could give negative stars, I absolutely would. Today my wife and I went to this dealership looking at new vehi Let me start off with stating that if I could give negative stars, I absolutely would. Today my wife and I went to this dealership looking at new vehicles. We had been looking for something with a manual transmission. Our first contact with the salesman included him approaching us and talking on his cell phone. To me, that starts the interaction with "I've got more important people to deal with than you." As the salesman inquired as to what we were looking for, we informed him that I was looking for something with a manual transmission, but I was not sure what models I would like. He then pointed us towards the Jetta, which is a very nice looking sedan. He then went from car to car looking inside of each to see which were manuals and which were automatics. At this point the better option would have been to check inventory on their computers to see which cars where manuals, but we finally found one on the back row of the lot. When we found it, he took the stock number and "went to go grab keys". After about 10 minutes, my wife and I began making our way back towards the front of the lot. He then explained to us that the service department had the keys due to the vehicle being delivered recently. We then went back to the car. When we got back to the car, he unlocked it and asked if we wanted to go on a test drive. We agreed that we would like to drive it. He then told us to drive to the side of the building and he would make copies of my information. After arriving, he spoke with another customer for about 5 minutes while I was waiting for my driver's license and insurance to be returned to me. He was standing right in front of us. He then suggested a route for us to test drive the vehicle on and told us he would see us when we got back. He told us that when we got back, he would be waiting inside for us to pull up. This made me uncomfortable for several reasons. One, I was driving a vehicle I was not familiar with, without someone that knew anything about it or that could explain the features to me. Two, I was not from the area. Three, it made us feel like us buying a vehicle was unimportant to him. Anyways, we did our test drive, returned, and guess where the salesman was? Nowhere to be found. The receptionist paged him 3 times. He only returned when we handed the keys to the new car sales manager and we were walking to the door. He then approached us and we decided to ask about the cost of the car. After discussing the price, we asked for a moment to speak to each other. He then told us that he was going to go next door to the used car sales office. At this time we chose to leave. This salesman appeared to be more interested in selling cars to other people. There were several other car salesman standing around waiting for customers, so I feel there was no need for him to have been rushing all over the place, he could have easily let one of the other salesman deal with the other customers. I did not feel like this dealership cared about the service or the experience, only about selling the vehicle. The salesman's name was "Soulman" More

Satisfied Customer I give Volkswagen Onion Creek a 5 Star rating, because they were very professional and provided me with the best customer service during my stressful I give Volkswagen Onion Creek a 5 Star rating, because they were very professional and provided me with the best customer service during my stressful situation with my new vehicle that I purchased at Nissan of San Marcos...don't ever go there! VW Onion Creek even provided me with a loaner until I was able to figure out my transportation situation. Thank you to all the staff and especially Robert Rodriguez for all his hard work! More

TDI Buyback and New Car Purchase The initial purpose of my visit was to initiate the buyback process for my 2012 Jetta TDI. The team at Onion Creek were helpful and offered an additio The initial purpose of my visit was to initiate the buyback process for my 2012 Jetta TDI. The team at Onion Creek were helpful and offered an additional good will incentive over what VW Corporate provided. During this period, I also had service performed on my TDI which was performed to the cost estimate provided and the work met my expectations for completion and scope. Just recently, I decided to proceed with a replacement of my TDI with another VW. I have been quite satisfied with the Passat and Jetta I have owned. I was able to get a good deal on a 2016 1.4T Jetta S/with Technology. To date I have been happy with my choice. Still waiting for the buyback date to be scheduled, but this is not a dealership issue. More

Awesome Great people to help you out. Luv my new ride,! Would recommend onion creek to anyone if they want great deals and services especially young man named Great people to help you out. Luv my new ride,! Would recommend onion creek to anyone if they want great deals and services especially young man named Cole. More

Best Prices Around Bought my new Passat here last week. Priced all dealers from San Antonio and Austin. They were over $400 less than any other dealer. Certainly wort Bought my new Passat here last week. Priced all dealers from San Antonio and Austin. They were over $400 less than any other dealer. Certainly worth the 40 mile drive. Would highly recommend checkig them out if you are looking for a new VW. More

Great experience I would recommend without hesitation purchasing a vehicle from this dealership. The individuals who work here are not your typical "car salesmen" - t I would recommend without hesitation purchasing a vehicle from this dealership. The individuals who work here are not your typical "car salesmen" - they give you space and answer any questions you have without overwhelming you. I also felt as though the dealership was EXTREMELY fair with me when it came to my vehicle trade in. My salesman was Keston Makil who did a great job by helping me, giving me space, was very knowledgable with all the answers he provided, and genuinely appearedas though he wanted my experience to be a great one. After purchasing my vehicle, Keston even took the time to go out to my car and help me set up the bluetooth on my cell phone to the car. Keston also took the time to go over several other working details about my car like cruise control. It is little details like this that made my experience such a great one. Final detail is that the owner of the dealership took time out of his day to thank me for the purchase and ensured my experience was a great one. I would without hesitation recommend this dealership. More

Great experience I go to this location for oil changes and anything else my car needs. I have always been assisted by Robert, he's great! Coffee bar is awesome and my I go to this location for oil changes and anything else my car needs. I have always been assisted by Robert, he's great! Coffee bar is awesome and my car is done and washed within an hour usually. More

New vw jetta 2017 It was a great process this is our first new car ever sale guy all over to fine what we were looking for financial guy not so great We definitely It was a great process this is our first new car ever sale guy all over to fine what we were looking for financial guy not so great We definitely recommend this dealer for your new car or used More

great cars, wonderful employees I have always been a VW fan, but after buying my preowned 2013 Jetta from Onion Creek VW, I am a huge fan of this dealership, also. My salesman, Soul I have always been a VW fan, but after buying my preowned 2013 Jetta from Onion Creek VW, I am a huge fan of this dealership, also. My salesman, Soul, asked what features I wanted in a vehicle and showed me a variety of cars that fit my needs. There was no pressure to buy a car, unlike dealerships I've purchased from in the past. They worked with me to negotiate the best price, and I left feeling extremely satisfied. I highly recommend Onion Creek VW! More