Ontario Volkswagen

Don’t get your car serviced here First off mom was really nice, but I got my car serviced here a year ago took almost a month to get it back and the same part that was fixed is now br First off mom was really nice, but I got my car serviced here a year ago took almost a month to get it back and the same part that was fixed is now broken again. Also found screws missing and the turbo wasn’t put back properly. Whoever is in charge clearly does sloppy work and is not trustworthy. Do not get your car serviced here. They will charge you an insane amount for labor and do a horrible job. Currently looking into a different mechanic because this dealership couldn’t do the job. More

Honest, great service Timothy Gillum helped us out on looking for a family car. We didnt have the best credit, but he made it happen . He gave us excellent costumer servic Timothy Gillum helped us out on looking for a family car. We didnt have the best credit, but he made it happen . He gave us excellent costumer service , was honest and didnt rush us into anything. Probably one of the best sale man we have ever had before. Got us into a Atlas, and we love our new car, the entire family is so happy and thrilled with the purchase and Volkswagen made it happen ! More

Purchase of 2018 Golf I wanted to purchase a white 2018 or 2019 Golf so went to several dealers to look at cars. I first went to Norm Reeves in Irvine (close to my house) I wanted to purchase a white 2018 or 2019 Golf so went to several dealers to look at cars. I first went to Norm Reeves in Irvine (close to my house) and I couldn't believe how patronizing and unknowledgeable they were. There was no way I was going to purchase a car there. I saw online that Ontario VW had a 2018 white Golf on the lot so emailed the internet manager (Lavel Darty) and he called me within 10 minutes (excellent service!) I then drove to Ontario to test drive the car with Lavel. He spent a lot of time showing me the every aspect of the car before I even drove it. He took the time to answer all my questions and was very easy to work with. I purchased the car the next day and Lavel went over all of my financial options (I am a weirdo and brought my macbook in to make sure everything he was showing me was correct - it was). In any case, working with Lavel made my car buying experience simple. He really has a great personality and makes you feel at ease. Thanks Lavel! More

Easy experience. Quick and easy transaction. Staff was friendly and accommodating, most of all they were patient. Would definitely return for future purchases. Everyon Quick and easy transaction. Staff was friendly and accommodating, most of all they were patient. Would definitely return for future purchases. Everyone was kind and attentive. Great customer service and experience. More

2018 Atlas Purchase The Ontario VW dealership was fast, efficient and made the purchase convenient for me and my family. Thank you so much. My family is enjoying our new The Ontario VW dealership was fast, efficient and made the purchase convenient for me and my family. Thank you so much. My family is enjoying our new Atlas! More

I returned a leased vehicle and leased a new one It was a painless experience dealing with George and Sean. Their attitude helped me in making the decision to lease a new vehicle from Ontario VW. It was a painless experience dealing with George and Sean. Their attitude helped me in making the decision to lease a new vehicle from Ontario VW. More

DECEITFUL NEGOTIATION!! Me and my husband spent 6 hours and was harassed constantly for offers that we refused. They kept lying and changing stories to the point that my husb Me and my husband spent 6 hours and was harassed constantly for offers that we refused. They kept lying and changing stories to the point that my husband wanted to walk out twice. They wanted us to get "GAP" and "Maintenance" package. There's a $795.00 included in the price and it was described as "After market Value" only to find out that it was "Lo-Jack". It was never explained to us from the beginning. My husband told them that we do not need it and EDUARDO ZERMENO(Finance Manager) told us that if they take out the "Lo-Jack" that $795.00 will be added to the purchase price, because either way they need to get that $795.00. Since when it is mandatory for the buyer to get a "Lo-Jack"?Anyway, it was already 9PM and I told my husband to get it, so that we can leave that place. EDUARDO ZERMENO you should not treat people that way!! You are not helping the dealership!! More

Zero Down Payment!!! Didn't think that I would be able to get a car with zero down. Thanks to Alvaro Garcia and the Finance Manager, they made it possible. Thanks!! Didn't think that I would be able to get a car with zero down. Thanks to Alvaro Garcia and the Finance Manager, they made it possible. Thanks!! More

Fantastic Zach is very professional and low key. I really appreciated the no pressure and just the right amount of follow up. Zach is also very well informed a Zach is very professional and low key. I really appreciated the no pressure and just the right amount of follow up. Zach is also very well informed and very patient with us More