Open Road Acura of East Brunswick

My initial review based on the original service I received from Alicia was (-5). However, I was able to escalate my concerns to the Service Manager George Moscoso and he alone saved the day and re received from Alicia was (-5). However, I was able to escalate my concerns to the Service Manager George Moscoso and he alone saved the day and restored my confidence in the dealership. Thank you George!! More

I do not recommend this dealer at all to anyone. These people here think you are stupid. They tried to tell me that a car I wanted for $46,000 my payments for a lease would be $696 when they didn’t These people here think you are stupid. They tried to tell me that a car I wanted for $46,000 my payments for a lease would be $696 when they didn’t even run my credit report which is 840. They person helping couldn’t even answer any of our questions and even wanted to add a charge for tires at $1.75 for tires. I’ve never had ever heard of that before. They also took my current Acura to the back end parking lot to check my car. I questioned why they needed to hide my car to check it?? Good thing I have on my phone the person checking my car, so if anything happens I know who to blame. Bottom line.. this dealer is not to be trusted. I’m very disappointed and will tell anyone that wants an Acura to stay away from this dealer… sad times we are living in with dishonest people. More

Great sales experience with Alex. He helped us purchase our new MDX Type-S and made it a simple, smooth transaction. MOST IMPORTANTLY to us, he made sure the car was not detailed and He helped us purchase our new MDX Type-S and made it a simple, smooth transaction. MOST IMPORTANTLY to us, he made sure the car was not detailed and the front plate bracket was not mounted. Thanks again! More

BEWARE. ITS A SCAM DEALERSHIP. At 1pm I called for a new RDX that was featured on their website. Spoke to Ajala, sales rep, and she told me it's available an ITS A SCAM DEALERSHIP. At 1pm I called for a new RDX that was featured on their website. Spoke to Ajala, sales rep, and she told me it's available and to come down. It was for my 75 year old uncle. My uncle and aunt drove an hour to the dealership. Ajala didn't come to meet them. Another sales rep came and said the car is not available as there is a deposit on it from morning and they should buy the one which was $12k more. If the car had a deposit on it since morning, why would Ajala ask them to stop by at 1pm. Spoke to the manager, Rich, and he was of no help, he rather justified the scam. PLEASE BEWARE. THIS DEALERSHIP IS JUST IN PRACTICE OF SCAMMING BUYERS PROMISING THEM THE CAR AND WHEN THEY COME TO THE DEALERSHIP, THEY SWITCH AND BAIT THE BUYERS WITH A HIGHER PRICE CAR. More

tried to tell me i needed a part costing $1450 and subsequently it was not needed subsequently it was not needed More

Alicia was great in setting up my service visit & keeping me informed, introduced me to Chris the Service Tech. He diagnosed the issue, corrected it & they had me in & out in less than 1.5 hours. me informed, introduced me to Chris the Service Tech. He diagnosed the issue, corrected it & they had me in & out in less than 1.5 hours. More

We had an issue with an employee in the service department trying to sell services that were not needed just because I’m a woman. My husband ended up calling service department manager George, what department trying to sell services that were not needed just because I’m a woman. My husband ended up calling service department manager George, what a pleasure to deal with. Not only did he listen to what the issue was he took care of it. Will definitely go back as we have for the past 6 years just because of George. More