Open Road Acura of East Brunswick

The dealership seems to be understaffed. An oil change should not take from drop off until closing with multiple client-initiated updates. Having shared that I needed my vehicle for school p An oil change should not take from drop off until closing with multiple client-initiated updates. Having shared that I needed my vehicle for school pickup, it would’ve been helpful to hear back that that timeline wouldn’t be possible. More

Great Place Great People would highly recommend. A ton of inventory and great prices. Service team also is wonderful A ton of inventory and great prices. Service team also is wonderful More

I am writing to express my deep disappointment with a recent experience I had at this dealership OpenRoadAcura of East Brunswick. As a long-time and loyal Acura customer, I’ve purchased vehicles at ot recent experience I had at this dealership OpenRoadAcura of East Brunswick. As a long-time and loyal Acura customer, I’ve purchased vehicles at other Acura dealerships, from Rallye Acura, Island Acura, Paragon Acura, and Curry Acura just to name a few. And in every instance, at these Acura dealerships a customer is always treated with respect, courtesy, and professionalism. Lately, I had been searching for a specific 2022 ILX model with a white exterior, which I had hoped to purchase as an 18th birthday gift for my daughter. I contacted this dealership (Open Road Acura of East Brunswick) on Monday, 9/08 to inquire about the vehicle’s availability. I spoke with a salesman and I was told to fill up the application form online and send a copy of my driver’s license if I’m a serious buyer, which I did. I asked if I could make a deposit to secure the vehicle, but I was told that I need to come in person. The following day, Tuesday, I made multiple follow-up calls with the salesman to make sure the vehicle is there and informed him that I will arrive at the dealership around 6-7pm. I spoke with John yesterday morning, again at 3 PM, and then at 5 PM, just to be sure the vehicle is ready before making the trip from New York to New Jersey. To my dismay, when I arrived at the dealership around 7 PM, the salesman informed me that the vehicle had been sold just minutes before I arrived. This was incredibly frustrating and disheartening after driving 2 hours of traffic. Not only because I had made such a significant effort to confirm availability beforehand, but also because it was meant to be a surprise and special gift for my daughter. My heart sank. Given my repeated calls and clear interest, I would have expected the courtesy of a simple phone call letting me know the vehicle was no longer available. Instead, I was left feeling disregarded and extremely disappointed. Sadly, this experience was unlike anything I’ve encountered at other Acura dealerships, and it reflects very poorly on the team’s professionalism and customer care. As a loyal customer who has always chosen Acura for both its quality and service, I hope this feedback will be taken seriously and it led to such a disappointing customer’s experience. More

Set an appointment for a squeaking rear left side brake for 12 o’clock arrived at 11:45 exchanged information and took a seat and waited to hear back , 1:45 the service mechanic comes out and lets me know for 12 o’clock arrived at 11:45 exchanged information and took a seat and waited to hear back , 1:45 the service mechanic comes out and lets me know the was a rock stuck between brake and rotor should be ready soon . 2 hours of waiting around to have a rock removed is a bit excessive. No other work was performed only 1 tired was looked at 😒..Acura service can do better . More