Open Road Acura of East Brunswick

Waiting delays and no communication from service staff Today I had gone to this dealer because my tire was flat and they said they had that particular tire and it takes only 10-15 mins to change one tire. Today I had gone to this dealer because my tire was flat and they said they had that particular tire and it takes only 10-15 mins to change one tire. It needed replacement because the nail was within an inch from the side wall. I had bought this vehicle from this dealer a year back and always went to this dealer for regular services. They signed me in and took more than 2 hours to replace one tire. During this extended wait, no body cared to come and inform me that it will take that much time. Then in the paperwork they put wrong info that they washed and vacuumed my car but they did not. This is the same experience I had in my previous service visit to this dealer. I took an appointment last time and went in for oil change service. They took again more than 2 hours even when they claim that they complete oil change service including the wash within one hour. Upon complaining about this, they simply ignored me and made me feel un-welcomed. This I what I am going to convey to Acura Car Company so that they should know what their dealers are doing. More

Ask for John Genovese! I recently purchased a 2016 Acura ILX from Acura of East Brunswick and I had a wonderful experience. John Genovese was my salesman and he was great! I recently purchased a 2016 Acura ILX from Acura of East Brunswick and I had a wonderful experience. John Genovese was my salesman and he was great! John was informative, wasn't pushy, and genuinely seemed to care about my personal well being. John also takes the tension out of the whole salesman vs buyer experience, as he treats you as if you were family. John thanks once again for all your help and I will definitely recommend you to my friends and family. I wish you and your family all the best moving forward! Also, and i apologize for forgetting their names, but the person who did my billing, as well as, the Greek gentlemen, were both very friendly and helpful throughout the whole process. More

Acura at East Brunswick At the beginning of any car purchase quest you first need to decide on a vehicle to target. We actually selected two to look at. 1) The Acura TLX (w At the beginning of any car purchase quest you first need to decide on a vehicle to target. We actually selected two to look at. 1) The Acura TLX (we drove the 2015 version prior) and the 2) Nissan Maxima (wife owned one a few years back). We made an appointment with Sam at the East Brunswick Acura and the voyage began. We arrived to meet Ray. Ray was an Old Bridge guy and knew the area as we did. He gave us details on the car and then we went and test drove it again. Wow what a ride. We went back and started the conversations on the car. They great thing is they just gave us the price and were really aggressive about it. Saves so much time on the game playing (something to appreciate for sure). From there we met Andrew and Jerry who helped to finalize the purchase. Never looked back. Great Experience, Great car, loyal customer now. Mike F More

Make sure to ask for Raymond Lee Leased a new 2017 MDX from here. First time leasing and Raymond Lee was excellent at guiding us through the process. Raymond took his time to walk u Leased a new 2017 MDX from here. First time leasing and Raymond Lee was excellent at guiding us through the process. Raymond took his time to walk us through the in and outs of Leasing vs. Financing, showing us the vehicle options to help us decide on model. Next, the sales team not only matched the offers we excepted on our trade in and purchase price but actually beat them to exceed our expectation. The sales team there was great! After purchase, Raymond made sure to take his time to show us all the in and outs of the car, which options he preferred and which made sense for how we drive. I would recommend this dealership to my friends and family and to ask for Raymond! More

Great working with Mark Hurant Mark was very easy to work with for the purchase of an RDX. He was very easy going and explained everything. He also took the time to show me how Mark was very easy to work with for the purchase of an RDX. He was very easy going and explained everything. He also took the time to show me how to use every feature in the car as well. I would recommend customer's to purchase a car from Mark. More

Great working with Raymond Lee It was a pleasant experience with Raymond Lee. We were leasing the car for the first time. Raymond walked us through the process and was very patient It was a pleasant experience with Raymond Lee. We were leasing the car for the first time. Raymond walked us through the process and was very patient in answering all our questions. Also to add ,we started our car hunt with this dealership and ended up leasing the vehicle after first visit. More

Be careful turning in a lease I will start by writing about previous experiences which were positive. Over the last 10 years, I have leased 4 cars from Open Road Acura. The main re I will start by writing about previous experiences which were positive. Over the last 10 years, I have leased 4 cars from Open Road Acura. The main reason for my continued business was the ethics of the dealership and the ease they provided to re-lease a car. That all changed this year. To make a very long story short, we turned in our MDX lease and paid ~ 5,600 out of pocket to lease a new RDX. We turned the car in like the previous 3 times and thought all was ok. We received a statement in the mail stating that we owe over $1,700 due to a few issues with the car, a dinged windshield, a tire that although was fine, didnt match the make of the other 3, and a claimed scraping of the bumper. I think the scraping happened there after we turned in the car, but we will never know. If the dealer would have let me know beforehand, I could have had all repaired for ~$80.00 since I had insurance to cover the windshield etc. I would have never leased the car at this time had i known the issues, and only leased another car with this dealer due to previous experience. Never again. Now andrew, the manager up there did help out, but still left us with over $700.00 additional out of pocket. Ive never really haggled with these guys but was now >$6,000 oop on a RDX. They were so intent on making the sale, they ignored all aspects of customer service, and really nailed me on this one. Do not trust this dealership. Get everything in writing, and most important shop around. 10 years, 4 cars and I now say NEVER AGAIN. More

Excellent service It was a pleasant experience with Raymond Lee to purchase our used Honda Accord. He was sincere and patient. Open road Accura of East Brunswick was It was a pleasant experience with Raymond Lee to purchase our used Honda Accord. He was sincere and patient. Open road Accura of East Brunswick was the first dealership we started our car hunting and we bought our car after the first visit. We felt that they had listed the car for a fair price. More

Great Experience Overall this was probably the most satisfying sales process I've had buying a car . Salesperson was totally knowledgeable about the vehicle and he mad Overall this was probably the most satisfying sales process I've had buying a car . Salesperson was totally knowledgeable about the vehicle and he made the whole transaction very easy. More

Raymond Lee was excellent! Raymond Lee was very patient and very helpful in my experience with Acura. He was also very knowledgably. I would recommend him highly in purchasing Raymond Lee was very patient and very helpful in my experience with Acura. He was also very knowledgably. I would recommend him highly in purchasing your next vehicle! More