Open Road Acura of Wayne

The best dealership ever the service and the salesperson are a 5 star i know that's what ill give them thanks jose for your help. are a 5 star i know that's what ill give them thanks jose for your help. More

Purchased an 2020 Acura RDX with extended warranty. Ended up trading it in for a BMW and wanted a refund for my warranty and they refused to return my money.have to get corporate and police involved. And the up trading it in for a BMW and wanted a refund for my warranty and they refused to return my money.have to get corporate and police involved. And they still refused to speak to me. More

My recent RDX lease purchase at Open Road was highly professional experience. Thanks to Dave for his expertise, friendly personality & excellent training & going the extra mile professional experience. Thanks to Dave for his expertise, friendly personality & excellent training & going the extra mile More

Thank you to Humberto for always giving my family and I the best car deals! My Acura A Spec wouldn’t have been possible without you! You are amazing! the best car deals! My Acura A Spec wouldn’t have been possible without you! You are amazing! More

get timming belt done and buy parts both or not good i get my timming belt done on my acura they told me at least 4hr for that jobs and tell me that how much it will charge , while im waiting for my serv i get my timming belt done on my acura they told me at least 4hr for that jobs and tell me that how much it will charge , while im waiting for my service i ask the part department for my acura carpets, and tell me it would fit , cant exchange with out restocking fee , and less than 2hr 30 min later they said the car is done , i be honest with you i dont know they do half of a job or doing at all cause i cant not see the timming belt was replaced or not with out taking it apart , i have a great pre own acura i buy it use but it in excellent pre own with records of service but the record just say getting service with out details that why im worried so i did do the timming belt and i ask them do i need it done they told me wont know with out taking it off so they tell me to do it anyway to be safe , so i fall for it , and be true honest it sound worst than before i change it , and the carpet did not fit my car , cause i did not know until weeks later cause my old carpet still good , cant explain my frustrations to be honest it all about commissions wages and money , More

Words cannot express how thankful I am for Jose Diaz service over at open road Acura in Wayne. He was very professional, & extremely informative.. The Best👍🏼👍🏼 He helped my son get his first car, th service over at open road Acura in Wayne. He was very professional, & extremely informative.. The Best👍🏼👍🏼 He helped my son get his first car, the service provided was super awesome. I truly recommend this dealer and of course our sales person Jose Diaz... looking forward in purchasing more vehicles from this dealer. 👍🏼👍🏼 More

Servicio al cliente, atenciones muy buena. Mi vendedor Manny Anziani ( una persona muy servicial y amable ) Sin duda alguna recomendado y volvería otra vez. Thanks !! :) Manny Anziani ( una persona muy servicial y amable ) Sin duda alguna recomendado y volvería otra vez. Thanks !! :) More

Service department Note, If you do not purchase your car from them, they really don't try and help you with your car situation. They're always trying to make a quick Note, If you do not purchase your car from them, they really don't try and help you with your car situation. They're always trying to make a quick dollar off you. Took my car to the dealer i purchased it from (park ave acura) and they were able to assist me without charging me anything. More

A great car buying experience. Started online talking to Jessie, then transitioned to Manny when we got there. Went on a busy Saturday and didn’t not feel like we were being rushed and Manny took his time t Jessie, then transitioned to Manny when we got there. Went on a busy Saturday and didn’t not feel like we were being rushed and Manny took his time to explain everything there was with the new RDX and the difference between all the trim levels. More

Worst car buying experience. I bought certified MDX advance 2016 on Saturday 9/28. We closed on our house in same week and started moving so i was very tired, sleepy and was in hurry. So i just truste advance 2016 on Saturday 9/28. We closed on our house in same week and started moving so i was very tired, sleepy and was in hurry. So i just trusted the salesman and took their word for everything. Here some of the issues :- Issue # 1 - bought certified MDX advance 2016 on Saturday 9/28. I realized driver lock and remote start does not work as soon I brought car home. So I emailed Nick( my salesman) immediately and was advised to bring car back for service on Monday where I was told to wait for one month before they can fix it. I will have to drive car without being locked for a month or more. Issue # 2 - while taking test drive I was told not to worry about scratches they will be cleaned/fixed and car will look like new. When I took delivery it was late Saturday and their paint job guy comes only on Monday. Now when i went there on Monday, I was told that I will have to pay them to get it fixed. Issue # 3 when i asked that tires look little bit old, i was told it’s certified and they verify to make sure tires are in good shape. Now i see there are lots of cuts in tire inner side which i did not look while taking delivery. Issue # 4 I was not told that there is an accident on car, this was brought to me only when I agreed on price and my credit was run. More