Open Road Auto Outlet

The vehicle wasn’t the one posted on your site. It wasn’t the right model. It didn’t have the options that were listed on Cars for Sale. I didn’t purchase it or test drive it. It wasn’t the right model. It didn’t have the options that were listed on Cars for Sale. I didn’t purchase it or test drive it. More

Did a great job of finding me the car I wanted and salesman was so friendly and respectful salesman was so friendly and respectful More

found perfect car right price Ask for Tony, he's very found perfect car right price Ask for Tony, he's very positive personality, and helped me get the car I wanted. found perfect car right price Ask for Tony, he's very positive personality, and helped me get the car I wanted. More

I contacted the dealership on 4/12/2021 and spoke to Brooker Draper who I told them I was interested in a 2007 Honda Element. I told them I lived out of state so would not able to see the car in person. Brooker Draper who I told them I was interested in a 2007 Honda Element. I told them I lived out of state so would not able to see the car in person. I wanted to confirm if rust was underneath the vehicle or not. They sent me a low quality video of underneath but I said that would like to purchase the vehicle. On 4/13/2021 I told her I would use an Escrow service (Escrow.com) and then have the vehicle transported. I was willing to pay the fees associated with this. They asked for a copy of drivers license which I provided. I was told they were going to overnight paperwork to me which in reality never came. I sent them the link for the deal through Escrow.com which they agreed to. On 4/14/201 they agreed to this transaction and on 4/15/2021 I wired the money ($30) from my bank and paid Escrow.com $172. Escrow.com confirmed they received the money after contacting them on 4/19/2021. Escrow.com told me they were waiting for the dealership to verify their account so I contacted them. They told me they didn't want to use Escrow anymore. They said they were afraid I would get the vehicle and find an issue. I explained if that did happen I would be responsible for shipping the vehicle back. They said they would use the Escrow if I agreed to have the vehicle inspected through LemonGuard. I agreed due to paying another $179 to get it inspected. I ordered the inspection on 4/19/2021 which was completed on 4/20/2021. After receiving the report from Lemon Squad I informed the dealership that I would like to complete the purchase. At this point I have spent $411 and the dealership is declining to do Escrow still. Even though they agreed to it from beginning and knew I was spending money to do all these services. They would never tell me why they agreed in the first placed and kept changing the rules. I assume something was wrong with the vehicle that they covered up and was not caught in the inspection that didn't even put the vehicle on a lift. They failed to even offer an apology for their actions. More