Open Road BMW of Roxbury

We made an appointment to turn in our leased vehicle, and were kept waiting for 30 minutes. Before I arrived at the dealership, my wife was there, and walked around the entire showroom looking for someone t were kept waiting for 30 minutes. Before I arrived at the dealership, my wife was there, and walked around the entire showroom looking for someone to help her, but was ignored. The minute I walked in, I was instantly greeted. Mr. Dufresne never apologized for keeping us waiting, and could not have been more impersonal. We would NEVER use this dealership, and will advise our friends likewise. More

What started out as a wonderful buying experience ended with me saying to the salesperson "I'm no longer interested. We're done here," and then walked out the door. Typical slimy used car salespeople. Be with me saying to the salesperson "I'm no longer interested. We're done here," and then walked out the door. Typical slimy used car salespeople. Before we exited the vehicle following a test drive, I told the salesperson that I wanted to place a hold on the vehicle for 24 hours, which he happily agreed to. But then he refused to take the hold, and tried to bully me into buying the car by claiming that another customer was interested in the same car. He kept trying to put me in cars that were way out of my price range, despite my repeated rejections. All in all, a terrible experience. More

Service dept. for the customer is small and cramped. If they give you a loaner while your BMW is being serviced, they act like you're not going to bring it back. Employees must not like their jobs based o they give you a loaner while your BMW is being serviced, they act like you're not going to bring it back. Employees must not like their jobs based on their poor attitude. I only use Denville BMW occasionally because they are the closed to me. I much prefer Bell BMW in Newton, NJ. More

Problematic Dealer. Dropped vehicle off to check a diagnosic issue. receive call stating i need to replace 2 catalytic converters that are out of warranty. they did not even do any vehicle history che diagnosic issue. receive call stating i need to replace 2 catalytic converters that are out of warranty. they did not even do any vehicle history check to find that one of them was replaced by bmw under warranty less than 2 years ago. but they had no problem telling me i needed to replace both (one one is bad). furthermore, left specific instructions to not tamper with a screw lodged in the shoulder of my tire. when i arrive to pick up the car, the tire was flat and the screw was missing. go figure as to how it went from there. they'd love to sell you a car, but their service is garbage. find a good independent mechanic and stick with them. dealer employees are usually low paid, therefore have a motive. More

Fantastic car buying experience. Recommended highly. Mr. McKenna was attentive and professional in every respect. I intend to purchase another BMW in the coming year. The sales staff and management were fri McKenna was attentive and professional in every respect. I intend to purchase another BMW in the coming year. The sales staff and management were friendly and very supportive. bought a great 325i at an incredible price. If your looking for quality, service, and dedication, buy a car from Denville BMW. I am highly impressed with their dealership. Steven DeVaul More