Open Road BMW

Cannot get a service advisor interview the phone. Left several messages and no one calls you back. I also sent an email and never heard back several messages and no one calls you back. I also sent an email and never heard back More

We just picked up our new BMW from Pedro De Sousa Melo last week. Pedro was great in the entire process. He followed up our initial inquiry, addressed our needs, custom ordered our SUV and delivered on th last week. Pedro was great in the entire process. He followed up our initial inquiry, addressed our needs, custom ordered our SUV and delivered on the date that we request. We could have ordered a SUV from nearby dealer but was sold by Pedro's effort and professionalism. If you are in the market for a BMW, please give Pedro a chance to fulfill! More

Igor helped me chose the best BMW for me. He made my sale easy and painless. He helped me understand the car as well since I’ve never owned a BMW before. I was in and out in no time. easy and painless. He helped me understand the car as well since I’ve never owned a BMW before. I was in and out in no time. More

Great Experience with Igor Deychman Igor Deychman made my bmw buying process very easy. He was very helpful and on top on things. I would recommend him to anyone! thank you so much I am Igor Deychman made my bmw buying process very easy. He was very helpful and on top on things. I would recommend him to anyone! thank you so much I am very very happy :) More

SUPERB Salesman Nitin Kalamdani has been a wonderful salesperson representing the BMW brand. His professionalism and knowledge of the BMW brand was impressive. This i Nitin Kalamdani has been a wonderful salesperson representing the BMW brand. His professionalism and knowledge of the BMW brand was impressive. This is the second time I have worked directly with Nitin and it has been yet again an extremely smooth, efficient, and swift transaction. This is my 4th BMW from the Edison site and it has again been a remarkable experience. The thoroughness of BMW options and information shared by Nitin was iimpressive, leaving me with very few questions to be raised. The swiftness of his finding me the EXACT car(s) I was looking for was equally impressive with the ease of completing the leasing transactio. THANK you BMW for the professionalism of your sales staff - especially what I've experienced with Nitin. Additionally, Eric Goldberg was pleasant, friendly, while being professional and informative in closing on the lease itself. An overall GREAT BMW Leasing experiece! More

Great experience with Igor Deychman. Everything I wanted and very fast too!! Highly recommended!! From the test drive to the paperwork, everything was seamless. Thanks and very fast too!! Highly recommended!! From the test drive to the paperwork, everything was seamless. Thanks More

I had a very smooth, streamlined experience. Igor helped me with all the details for my purchase and helped me pay what I wanted to. me with all the details for my purchase and helped me pay what I wanted to. More

Bob G I generally don,t like going to car dealerships. Got a car from Dave Kempf and I didn’t leave my house, the way it should be. I generally don,t like going to car dealerships. Got a car from Dave Kempf and I didn’t leave my house, the way it should be. More

The service department at Open Road BMW is horrible and has been for many years. I’ve only gone to them when I’ve had to (warranty) and won’t even do that going forward (I’ll drive a lot further). The h has been for many years. I’ve only gone to them when I’ve had to (warranty) and won’t even do that going forward (I’ll drive a lot further). The hold message talks about 5 star service and exceeding expectations, but they are the exact opposite. They over promise, under deliver, and provide incredibly poor service. My most recent example was this week when I scheduled an appointment to drop off my car Tuesday morning, explained over the phone why I was bringing it in for two issues, completed the drop off envelope repeating my reasons for bringing the car in, and then got a call Wednesday morning asking what was wrong with the car. No call back on Wednesday, and multiple calls from me to follow up. On Thursday, I was told that they couldn’t figure out either problem although they acknowledged that there was a problem. So 3 days after my appointment date, I got the car back with nothing solved. More

Great Experience Dave was awesome. Explained the paperwork and vehicle throughly I was thrilled with the price and service and honesty. Will refer Dave to friends an Dave was awesome. Explained the paperwork and vehicle throughly I was thrilled with the price and service and honesty. Will refer Dave to friends and family for BMWs. More