Open Road BMW

We had issues with this place from the start. First my fiance called about a car he saw online. We live in Boston, so he had a lot of questions he wanted to ask before we drove all the way to NJ. The fi fiance called about a car he saw online. We live in Boston, so he had a lot of questions he wanted to ask before we drove all the way to NJ. The first guy he spoke to (I forget his name), never asked him his name or took his number or anything (obviously he doesn't know anything about sales). My fiance called back later in the day w/some more questions. He spoke to the same guy. The guy said the car was no longer available. The next day my fiance called back & spoke to Ahmed Farrag. Ahmed took his name and number, & told him that the car WAS available. The first guy LIED. HE GAVE UP A SALE BC HE DIDN'T WANT TO ANSWER ANY QUESTIONS. So, as this was basically my fiance's dream car, it was the easiest "sell" any salesman could ever have. My fiance wanted to buy the car & gave his cc number for the deposit. Ahmed told us that bc we live in MA, & MA doesn't have temporary license plates, that we'd have to drive down to NJ with the DMV form for them, & to sign the paperwork, & then get the plates and drive down a second time to pick up the car. Now, 1st of all, the DMV form is available to everyone, online, for free. No reason for us to drive down there for that. We asked if they could send the paperwork and we could sign it at a notory's office or even another authorized BMW dealership & they refused--they insisted we had to come down. So we CHANGED OUR PLANS & made the 5 hour trip (each way) from Boston to sign the paperwork. We were told it would take 20 minutes & we'd be in & out of there. We called ahead to say when we were coming. We got there & all of the salespeople disappeared like roaches. Every person turned & started walking the opposite direction as we approached them. My fiance walked through the dealership & used the bathroom, and we still didn't have a single person say a word to us. After 15-20 minutes we tracked down Ahmed. He had no idea who we were. So we had to wait some more while he got the paperwork. While there we had to sign a POWER OF ATTORNEY form! They wouldn't let us use a NOTORY, and they use the same system with their own paperwork. RIDICULOUS! They kept us there for 2 HOURS! TWO HOURS to sign a few forms. While we were there, at one point Ahmed ignored us, left us sitting in his office to go deliver a car to another customer! There were other sales people not doing anything at all. We were both so angry that he wasted our time. The next week we had some questions for them about the car. My fiance called their sales manager, Alison. She never returned his calls. About 2 weeks later it was time to drive back to pick up the car. They aren't open on Sundays, and we work regular jobs, so we couldn't pick it up before then. Unfortunately the first day we could go was the Friday before the 4th of July, when traffic is a nightmare. We drove down from Boston. We called the day before to let Ahmed know we were coming. We called again when we were about 30 miles away so that he could get the car ready. We arrived at the dealership, and again, everyone scattered from us like bugs. We, again, had to track down Ahmed. He was like, "Why don't you sit down?" ARE YOU KIDDING ME?!?! We had been sitting in the car for 5 hours driving down there in crappy holiday traffic and had another 5+ hours of sitting in the car on the drive home once we left. We just wanted the car and to leave. He said, "just a minute" and disappeared. He went off TO DO A TEST DRIVE WITH SOME OTHER CUSTOMERS! We stood around WITH LICENSE PLATES IN HAND for over a half hour before anyone said anything to us. At that point we were SO ANGRY we saw Ahmed and demanded that he help us and get our car. The sales manager on duty, sent Ahmed away, and called us into his office. He said that right then was the first he had heard anything about calling to have the car sent over. He apologized repeatedly, and tried to offer us something (we were VERY MAD). BMW offers an extended maintenance package. When we bought the car, we turned it down. Between the time we signed the paperwork and picked up the car, the price of the maintenance package went up $500. He offered it to us at the price before it went up 3 days before--WHAT?! We didn't want it at that price 2 weeks ago, and now we are mad, and your solution to make us feel better is to have us pay ANOTHER $1500??? It's BS. He promised us rubber floor mats and was willing to listen to us make offers on what we wanted, but really, they couldn't offer us anything (at least so far) that we wanted. Finally (after over 1h), the car showed up. BUT it was missing the 2nd key (that we were promised). He said he'd track down the other key and mail it to us with the rubber floor mats--or order another key if need be. We tried to refuse delivery on the car, we were so angry! Also: missing navigation CD, wrong color floormats, missing cup holder, wrong grill (was it in an accident?), low oil, missing brake light &/or cover, bubbles in clear coat, AND the hood doesn't line up correctly with the body on the right side, which ALSO indicates it was in an accident--EVEN THOUGH IT'S SUPPOSED TO BE A "certified used BMW"--and accident free. Unfortunately, we aren't done dealing with these clowns, but so far the entire experience has been awful. More

I had the most wonderful experience at Open Road BMW. I worked with Ahmed, who sold me the car at a very fair price and with no haggling. I love the car, and the experience couldn't have gone smoother. I w worked with Ahmed, who sold me the car at a very fair price and with no haggling. I love the car, and the experience couldn't have gone smoother. I would highly recommend this dealership, and I am glad I chose to ignore the bad ratings on here! It was worth the long drive. More

I do not trust the "recommended" work they have to do. Furthermore, I don't trust that the work was done properly or at all. I have been a customer there for almost a decade. Bottom line, I signed an invo Furthermore, I don't trust that the work was done properly or at all. I have been a customer there for almost a decade. Bottom line, I signed an invoice before they graciously took my money stating that XYZ was done. Nope! Broke down and had to pay a second mechanic to find that out. Shame on you Open Road. Tell all your friends and relatives NEVER to do business with them again. More

I've been going to this dealership for a decade and the quality of service has taken a sharp nose-dive. So many "issues" seem to arise with my car whenever I take it in for servicing, that it's amazing I quality of service has taken a sharp nose-dive. So many "issues" seem to arise with my car whenever I take it in for servicing, that it's amazing I was able to drive the car there in the first place. I am distrustful of the "necessary work" I have been told my car has needed, and I usually end up taking the car back at least two more times AFTER servicing, b/c what was supposed to be "fixed" ended up still having bugs. Interesting that what never gave me problems BEFORE I took the car in for servicing starts acting up AFTER servicing. Aside from the increasingly shoddy service, I believe the ownership of this dealership has changed hands, and the customer service and friendliness overall have plummeted. It seems that charging customers as much as possible has superseded any other concern in this establishment. I will be taking my business elsewhere. More

Should have learned my lesson with Open Road the last few times I tried to buy a car: Honda, Toyota, Mazda and now BMW. First I am told that finding a manaual transmission is difficult (though the forums times I tried to buy a car: Honda, Toyota, Mazda and now BMW. First I am told that finding a manaual transmission is difficult (though the forums say otherwise), and since they have to flat bed the car from outside the state, they cannot lower the the price too much. Then surprisingly, the car they were getting me got sold, and lo and behold, they were receving exactly the one I wanted, in a few days from Germany. Lucky for me I started making some calls, and guess what, I found four such cars in the state at 3 dealers. Needless to say, never again am I dealing with Open Road BMW. I promtly drove 25 miles south to another dealer and sealed the deal. Maybe, just maybe, the search did not show up with all the available cars, but I doubt it. This was not the first time an open road dealership tried to lie to me. More

Visited Open Road Ceritifed Pre-owned after confirming with Ahmad that the car we found online as there (he confimred). When we showed up, he had to drive us fifteem minutes to a detailing center where w with Ahmad that the car we found online as there (he confimred). When we showed up, he had to drive us fifteem minutes to a detailing center where we looked at a very dirty car. My wife still iked the car 9assuming it was detailed properly). When we drove back to the dealership, he went to his office for five minutes, leaving my family and I in the parking lot. He retuinred and told us that while we were gone (the half-hour ride to see the car that wasn't on the lot), someone had put a deposit on the car; and themn tried to sell us something else (obviously we left). The dealreship was an hour from home, and we called prior to going to ensure all was well. I would have put up with lack of personality and a crowded, unfriendly showrrom, but I don't even kow what the hell the purpose of what happened was. I ignored negative online ratings about this dealership, but now see my error. More

Hello, Every several years I am on the market for a Hello, Every several years I am on the market for a new car and the first place that I go to is BMW to look for a new car because I enjoy BMW drivi Hello, Every several years I am on the market for a new car and the first place that I go to is BMW to look for a new car because I enjoy BMW driving experience. But I also quickly realize the reason why I do not own one and turn around and go across the street ether to Mercedes or Lexus. Not only are the salespeople are rude, obnoxious, they also have a full disregard whether the potential client is even in the showroom. I can spend a half hour in the room and not a single person would ask me what I am interested in. But as I mentioned earlier even If I would ask for some assistance the salesperson would usually be very arrogant like he is doing me a favor by selling me this vehicle. Hence the reason why I take my money elsewhere. More

I have nothing but praise for Open Road. The sale was perfect and the service is equally acceptable. The loaner is always ready upon arrival for service. The car is always ready when promised. They are v perfect and the service is equally acceptable. The loaner is always ready upon arrival for service. The car is always ready when promised. They are very professional as you would expect from BMW. More

This is the worst dealership and worst staff I have ever seen. I was talking to this guy Eric Gross for abt a week for a lease on my wife and everything was agreed upon. He asked for all the papers and co-s seen. I was talking to this guy Eric Gross for abt a week for a lease on my wife and everything was agreed upon. He asked for all the papers and co-signer. And he would need the co-signer in person and that should be good enough. But when I was actually supposed to visit the dealership, he told me the credit was declined and he can't do much. He never even submitted the application with co-signer. I went to the dealership and talked to the sales Manager Roger but he was even worse and rude. This is not the worst part though. It wasn't half bad that he mistyped the information, he submitted false information in his computer and when I went again to buy another car (I must be a fool to go there again. this was the closest dealer, that's why) the other sales guy (CHarles) and he pulled out the old record and started asking abt that car deal more than the new car I was interested in. He was talking as if I was some fraud. I complained to his Sales Manager Victor (I knew he was part of the whole thing, but still)and walked out. This has been by far the worst sales experience I ever had. Too bad, they missed out on 2 deals and I want to warn all the potential buyers as I have dealt with most of their staff. Worst Customer Service and worst sales staff. STAY AWAY............................. More

Avoid this place at all costs! I had to deal with Lester "the Liar". The first BS this guy fed me was about a $350 "dealer prep charge". Good thing I read about this scam and knew it was BS. After about "the Liar". The first BS this guy fed me was about a $350 "dealer prep charge". Good thing I read about this scam and knew it was BS. After about 20 minutes of going back and forth, he finally agreed to take away the dealer prep charge if we took away the floor mats and wheel locks. Then, when it came to payment, Lester "the Liar" refused to take a Capital One blank check because he claimed it took 8-10 WEEKS to process. I confirmed with Capital One that it only takes 72 hours to process. Then, he tried to keep getting me to sign the deal without telling me what APR BMW was going to give me. I walked out of there and bought a Lexus. ***AVOID OPEN ROAD BMW IN EDISON!!!!!**** More