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Open Road BMW
Edison, NJ
797 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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797 Reviews of Open Road BMW
April 14, 2022
I’ve been an open road bmw customer for years. The dealership made a mistake and now no one will answer the phone or respond to an email. Buyer beware. your leasing/ buying experience will be grea The dealership made a mistake and now no one will answer the phone or respond to an email. Buyer beware. your leasing/ buying experience will be great but after you buy your car it’s all downhill from there. Extremely poor way to treat your customers. I called my sales rep for a week. No response. Left a message for the general manager days ago. No response. The finance department- no call back for a week and then an email. When I asked for a call back I was told he can speak on Friday… that was on Tuesday. You don’t have 5 minutes to speak to a customer for another three days. Interesting. Better business bureau here I come. More
by Jade
Employees Worked With
Soni
April 12, 2022
I’m happy Igar helping with new vehicles, he very professional with service and very patient man . I will referring my family and my family come see him. Truly thanks , Lenny Tran professional with service and very patient man . I will referring my family and my family come see him. Truly thanks , Lenny Tran More
by Lennytran1972
Employees Worked With
Igor Deychman
April 10, 2022
Do not buy from this dealer, they have a ridiculous $799 doc fee, where most dealers charge $75-$250. They also force you to pay for a bogus $399 "Window etching fee" on new or used cars. Google this, windo doc fee, where most dealers charge $75-$250. They also force you to pay for a bogus $399 "Window etching fee" on new or used cars. Google this, window etch can be done for $20 yourself. They had the audacity to try and charge me $399 for it on a USED vehicle, which they had already charged the 1st owner for. Do your homework and talk to other dealers in the area, they are taking advantage of the misinformed and I am here to call them out on this outrageous charges. Also the internet sales rep Yasmin is very rude and doesn't respond More
by F32Coupe
Employees Worked With
Yasmin Helmi
April 08, 2022
I am so blessed to have been a customer of open road bmw of Edison sales man Michael Simone was the best. They treated me like I was a celebrity made me comfortable in their cushions chairs even offered wha of Edison sales man Michael Simone was the best. They treated me like I was a celebrity made me comfortable in their cushions chairs even offered what ever I want. Salesman Michael work above and beyond the duty to make me get the vehicle I wanted then the others dealership that gave me the run arounds I went to work telling all my co workers to trust in them for your next vehicle the best is yet to come thank you so much I love my truck. More
by Thomas Judd
Employees Worked With
Michael Simone
April 08, 2022
Spoke with your sales rep Leo De la Torre who was very informative and answered all our questions. He was quite professional and patient with us. informative and answered all our questions. He was quite professional and patient with us. More
by Alina
Employees Worked With
Leo de la torre
April 07, 2022
I worked with Micheal Simone to lease my new X7. I’m so glad that the process was easy and my car came in under the expected wait period. Very happy. I’m so glad that the process was easy and my car came in under the expected wait period. Very happy. More
by jamieG
Employees Worked With
Michael Simone
April 06, 2022
I worked with Deepak and Alex on the purchase of a used 4 series and they were amazing. This is my second BMW from Open Road and mainly because of these two gentlemen I will most likely be back for a third series and they were amazing. This is my second BMW from Open Road and mainly because of these two gentlemen I will most likely be back for a third hopefully some day. Every detail of my experience was of the highest standard of professionalism and operational excellence. Many thanks!! Matt More
by Matt
Employees Worked With
Deepak Thawani, Alex Rozenberg
April 02, 2022
I highly recommend Open Road BMW for their friendliness, professionalism, and knowledge. It was an easy and pleasurable experience. Douglas Jeffries is a true class act and made me feel comfortable and info professionalism, and knowledge. It was an easy and pleasurable experience. Douglas Jeffries is a true class act and made me feel comfortable and informed during the entire process. He is an asset to the company. I couldn’t recommend him enough and will definitely be working with him in the future. More
by Mmosca17
Employees Worked With
Douglas Jeffries
April 01, 2022
I worked with Douglas Jefferies for buying my new BMW X5. He was patient, helpful and willing to go extra mile to help us get our car. I recommend Open Road BMW of Edison and specially Doug, he is awesome to He was patient, helpful and willing to go extra mile to help us get our car. I recommend Open Road BMW of Edison and specially Doug, he is awesome to deal with. More
by Madhur Arora
Employees Worked With
Douglas Jeffries
