Open Road Honda

I made a mistake of talking to this person. He has no knowledge of customer service. Oh, he is not even aware that word of mouth is going to decrease this dealership sales. If open road honda has Hasan knowledge of customer service. Oh, he is not even aware that word of mouth is going to decrease this dealership sales. If open road honda has Hasan as a sales manager, no wonder their customers are going to run away. More

HORRIBLE experience, i would not recommend this dealership to my worst enemy, the salesman we were dealing with (not Jamie) did not listen to a single request we made as far as quoting, he barely s dealership to my worst enemy, the salesman we were dealing with (not Jamie) did not listen to a single request we made as far as quoting, he barely spoke english and had a blank piece of paper on which he would sit and write a bunch of numbers to where i no longer knew what i was looking at, The manager jamie came along and did the same thing everytime the salesman would run to get a new "offer" (which was never really a different offer just a bunch of the same numbers scribbled on a white sheet of paper) he would be gone for 10-20 minutes at a time, my family and i ended up leaving but not before the manager said "we will never find the car we want for under 30,000" we went to DCH academy Honda in Old bridge and got the EXACT car we wanted for a price well below 30,000 ....beware of this place it is awful, and very very un-professional.... More

We leased a 2006 honda oddessey from them for a great price Now that the lease was maturing we went back to fiance a 2009 Honda Pilot WE went into open road with the understanding that they were a high price Now that the lease was maturing we went back to fiance a 2009 Honda Pilot WE went into open road with the understanding that they were a high volume dealership. We spoke to the salewoman and gave her the information on the Pilot we wanted we told her we were on a strict budget. After sitting there for about 15 minutes she came back with monthly amounts that were wrong. She went back and did change the monthly amount just by adding to the amount of time on the loan She went back and this time Hassan the (manager) came over and said the Pilot ex-l was out of our range he could put us in a ex for the amount we were looking for. SO we left That night I went on to a site for internet pricing and asked 5 honda dealership if they could do a deal on the ex-l in my range all 3 came back Princeton,DCH,Bayridge all said they could. OPen road wanted more information All of the other dealerships called and we spoke about pricing and fiancing I called open road asking them if they could give me a bottom line price all they said was to come in and discuss I said no and later that day we went to DCH and purchased the 2009 EX-L in matter of 2 hours More

On Jan. 19th, 2009 regarding my vehicle when I picked it up at your Service Department. I have no idea what kind of business you are running but today I was treated very poorly from your Service Department up at your Service Department. I have no idea what kind of business you are running but today I was treated very poorly from your Service Department (Neil, your service manager - horrible person, was no help at all - did not say one word to the tech, Jon and not even a "sorry" for Neil) plus the disrespect of my car when it's in your hands. I leased my 2009 Honda Accord EX-L V6 on December 3rd, 2008 and I have brought my vehicle back four times since then. See below: 1. A week I had vehicle I noticed a paint defect on the driver’s side door, which need to be repainted per my request because no one from your dealership offered to have it repainted. 2. Once I got my car returned from the repainting situation, I have had trouble starting the vehicle - brought back to your Service Department and they did find a code on the driver’s side door that they replace the part. 3. Once I got my car returned back, it was snowing and I put on my rear/side mirrors defroster and noticed that the driver’s side mirror defroster was not working anymore. Needless to say when they replaced the part on the driver’s side door they disconnected the side mirror defroster. 4. Brought my car in for service on Jan. 15th in the late afternoon and picked it up today, Jan. 19th at noon. Today was the worst experience I have had with your Service Department. When I got into my car I took noticed that they put 98 miles on my lease vehicle - THAT I DID NOT AUTHORIZED. Noticed the inside of my car was dirty and there were lollop sticks in my car and the towels (that I purchased) were all filled of dirt. This totally uncalled for especially for a customer. I had to fight for your Service Department to have my car clean. Later I spoke to the tech, Jon that has been working my car - he told me that he took my car home (which I did not authorized) and I had asked him why my car was so dirty - he told me that his kid was in my car. How do I not know if Jon put his kid in my nephew car seat? JON HAD NO RESPECT FOR MY CAR WHEN IT WAS IN HIS HANDS. Jon should be written up for the disrespect to me and my thirty thousand dollar car. Also, how do I know that he did not beat on my vehicle when he took to his home (which I did not authorized)? Since Jon did not have my authorizing to take MY CAR to his home - I want you to confirm back in an email that you will take off 98 miles if I decided to returned the car back after my lease is up. I would never have given permission for anyone to take my car home especially if they got into an accident under my car insurance. I realize that you told me it would go under Honda's insurance but that is not the point. Just saying if Jon got into accident with my car and it had to be fixed – why- would I wanted that car back. More

Bharat Soni is a liar, I was shopping for 2 cars, a civic for my son and a pilot for my wife, I told bharat soni to give me his best price, when he did, I told him he was higher than others, and to give me a for my son and a pilot for my wife, I told bharat soni to give me his best price, when he did, I told him he was higher than others, and to give me a out the door price, he said you want good deal, just come here with your best price and I will beat it, so we went there, and he did beat the price by $100 but then added 349 documentary fee, 100 for wheel locks and 299 for etching and refuse to reduce it or take them off, so now he was 600 more than my best price per car, he is a liar and was very rude to us, saying the cars were alraedy etched so we must pay 299, also documentary fee of 349, that is ridiculous, sowe left went to the other dealer, who was nicer, cheaper, no fees, for wheel locks or etching(he included it) and documentary fee was also cheaper by 170. do not go to open road, they lie, especially bharat soni More

LIARS, UNPROFESSIONAL, RUDE!! BEWARE, BEWARE, BEWARE. LIARS, UNPROFESSIONAL, RUDE!! BEWARE, BEWARE, BEWARE. DATE OF INCIDENT: Jan 21 2008 I was out to buy a black or gray Civic EX-L and I spoke to L LIARS, UNPROFESSIONAL, RUDE!! BEWARE, BEWARE, BEWARE. DATE OF INCIDENT: Jan 21 2008 I was out to buy a black or gray Civic EX-L and I spoke to LISA GRACIA. She said she can arrnage the black car for me and can provide the VIN as soon as I put the deposit. I told her that I need a clause in the deal that if the car is not delivered till the decided time I reserve the right to take my deposit back. She agreed. All this was on phone. I told her I am coming right now. When I reached there on monday, she said that she cannot provide the VIN as the black Civic EX-L is sold but she can give me the VIN tomorrow and the car by wednesday. I said thats fine but I need the clause to protect my deposit. She said that she cannot do that either. When I asked her why she wasted my time by agreeing to all this over the phone, her response was that I am putting lot of pressure on her and that she is doing a "FAVOUR" to me!! (WHAT THE HECK) I was annoyed and told her that we are here to do business and I am paying the asking price..where is the question of favour. I told her that I want the car by Saturday and if she can arrange by wednesday whats the harm in giving in writing. Her manager DAVID CHAVEZ was rude and said if you want to buy the car its fine otherwise it does not matter to him. (Thats gr8...as a customer thats the last thing to you want to feel...this dealer made it clear that they do not appreciate my business). LISA AND DAVID are not confident at all. They will lie to you and won't feel ashamed of it. Its a put off. LISA also told me she has a gray CIVIC in stock and when I asked her to show me the car...she came back saying that the car is in transit!! What a set of liars!! OPEN ROAD HONDA EDISON thinks the Indians living in EDISON do not have option if they have to buy a honda. (WRONG) I went to VIP Honda (www.viphonda.com) and the guys there were very professional. They treat you well and appreciate your business. The best thing was they BEAT THE DEAL I HAD FROM OPEN ROAD HONDA!! I have bought a CIVIC EX-L from VIPHONDA now. Since I live in Edison, I paid atleast 100 dollars to visit VIPHONDA. But you know what, I still ended up saving 375 USD by making a deal with them!! OPEN ROAD HONDA EDISON SUCKS...THEIR STAFF SUCKS...THEY ARE A BUNCH OF SHAMELESS LIARS!! More

I bought a car from them a month ago.The sales guy was great. The finance manager was able to convince us to get an extended warranty,They said someone's going to call me when my plate becomes available, great. The finance manager was able to convince us to get an extended warranty,They said someone's going to call me when my plate becomes available, which the sales guy said about 10 days.I called them repeatedly and after a month the girl there said it's been there, and that they have called.I told her I have an answering machine and that my celphone is always within reach and I never got a call from them.She could not tell me, specifically when they called cause they never did. Then just recently I got the extended service agreement that's printed on a Nissan booklet, and it says there my dealer is Openroad Morristown NJ, I called the guys from Morristown they said I should call OR Edison, cause there's obviously a mix-up.I called Open road Honda, the operator didn't know where to connect me, after three departments I was connected to Finance. The finance guy said, it's normal practice for them to route extended warranties to dealers within their group with lower rate for the same extended warranty. I asked even if I bought a Honda and not a Nissan?My simple mind cannot fathom their "usual practice", as he said this is normal practice to dealers.I pointed out that this wasn't explained to us at the time of purchase.He reassured I can still call the Nissan number for a Honda question...??????...Not so happy about the aftersales More

I went to this dealership because my girlfriend leased a car here. I asked to test drive the 07 Honda Civic. Almost 10 minutes later the salesman came out to let me drive it. I started backing out and he to car here. I asked to test drive the 07 Honda Civic. Almost 10 minutes later the salesman came out to let me drive it. I started backing out and he told me to stop. He said he had a meeting scheduled and he would get someone else. The 2nd salesman comes into the car and does not talk to me at all. For the whole test drive he just pointed to tell me where to go. Didn't say anything about the car at all. When I got back to the dealership he says, "So are you going to buy it?" I said no I need to look at the car more and think about it. As me and my dad were looking at the car the only things he says to me are it comes with floor mats and it has wheels! Worst salesman ever. Can't remember his name but it was of Indian heritage. I did talk to someone inside about price but he was the only negotiating he was going to do was take $100 off. Good bye! More

UNPROFESSIONAL, INCOMPETENT, RIP OFF -- DON'T BOTHER UNPROFESSIONAL, INCOMPETENT, RIP OFF -- DON'T BOTHER I wanted to buy an Honda Element EXP with two-wheel drive and the first place i went to was O UNPROFESSIONAL, INCOMPETENT, RIP OFF -- DON'T BOTHER I wanted to buy an Honda Element EXP with two-wheel drive and the first place i went to was Open Road Honda because it's nearby. I went to the website and they gave me a price which was reasonable. When I went there and talked to the salesperson Bharat Soni, he showed me what he said was the car I wanted to buy and we proceeded to sign a contract. But after I gave him all my personal information and put down a deposit, he came back and said the car he showed me was actually a 4-wheel drive, which is more expensive.. He said he didn't realize it was a 4-wheel drive and at this point he told us he didn't have a 2WD. After awhile, he came back with a list of four cars that he said he could he swap with other dealers to get me the one I wanted. This was Wednesday, and he said he would call me back by Friday. Friday came, and no phone call. When I called him Saturday, he said the inventory person was out and he would call me back Monday. Monday came and went and I didn't hear from him. I called Tuesday, and he said Monday was a holiday, and he would let me know Wednesday. I didn't hear from him Wednesday. When I called Thursday, he told me he couldn't find the car. So, what happened was: I signed the contract, he didn't have the car, he promised to find an exchange and get it and left me hanging for a week while he held the deposit -- and I still didn't get me the car. Bharat also claimed he didn't call me back because he was "really busy." This was both unprofessional and insulting. Then I asked to talk to the sales manager, Vijay. Finally, I got someone who was at least responsive. Vijay promised to refund my deposit, but it took them a week to do so. In total, they had my deposit for three weeks. When I went in to ask them to process my paperwork for the refund, Bharat tried again to sell me a 4-wheel drive by saying he could get the car immediately. But that 4-wheel drive car was $1350 more than the one I wanted to buy. I finally bought my 2wd element at Academy Honda in Old Bridge. They had to trade to get it, but they were professional about it. As another sign of how awful Open Road Honda is, the 4-wheel drive at Academy Honda was almost $500 cheaper than the one at Open Road. The 2wd drive I bought was cheaper too. I also got a free wheel cover lock from Academy Honda. Bharat of Open Road wanted to sell me one for $106. To sum up, Open Road Honda was unprofessional, a rip-off, poor at communicating, slow to act and depending on your point of view, liars. AVOID. See my review of Academy Honda for a more positive experience. More

AVOID - AVOID - AVOID After calling around to some of AVOID - AVOID - AVOID After calling around to some of the NJ dealerships, I called Open Road Honda. They were about an hour away, but I have heard th AVOID - AVOID - AVOID After calling around to some of the NJ dealerships, I called Open Road Honda. They were about an hour away, but I have heard their name and figured it'd have a good reputation. I told the saleswoman the best deal I was offered and I asked her if she could match or beat it. She handed me over to Hassan, whom I believe is a sales manager of some sort. He told me he will match the deal and I agreed. I drove down to the dealership and asked my fiance to meet me there since the car was going to be for her. She got to the dealership at 6:30pm and asked for Hassan. She told Hassan that I (her fiance) called and that we wanted the Accord Coupe. He said he'll have someone bring it around for us to look at. 20 min later, a salesguy approached my fiance and told her that the car was actually taken to get detailed and that it should be back in 20 minutes for us, but in the meantime, we should finalize the paperwork. She held off on doing so until I got there at 7pm. When I walked in, I told them that I will fill-out the paperwork when I see the car. They said it shouldn't be much longer. At 7:30pm, I asked why it was taking so long and they said that they were sorry and that it shouldn't be longer. An hour later (total of 1 1/2 hours later), the car was still "being detailed." At 8:45pm, I saw the salesman talking with the salesmanager and I knew something was wrong. I asked them what the problem was and they said there had been a mistake--the car I wanted (color preference-wise) was actually a demo-loaner car with 1300 miles on it, but that to close the deal, I should pick-out another color. The dealership was closing in 15 minutes. It is my belief that this was a bait-n-switch tactic to have me compromise what color I wanted. If I give them the benefit of the doubt, they dealership shouldn't have wasted my time and they should have made-sure the right care was available. This was another "bait-n-switch" tactic that a Honda dealer did to me so I am done with Honda cars (incl Accura). See my other complaint with MADISON HONDA---a dealership that is worse, in my opinion. More