Open Road Mazda of Morristown

Pre-owned Mazda3 My wife and I recently had a Mazda2 as a rental car and both liked the way it drove so we decided to check out Mazda 3s. We went to this dealership af My wife and I recently had a Mazda2 as a rental car and both liked the way it drove so we decided to check out Mazda 3s. We went to this dealership after having looked at their pre-owned inventory online. Our saleswoman was Nicole and she was great to work with! Very candid and engaging; talking with her was like talking with a close friend. And it wasn't a sales act; it's just who she is. Very accessible. It also helped that we knew what we were looking for and what our options were going in. Nicole took us out on a couple of test drives with certified pre-owned Mazda 3s. The cars ran smoothly and we ended up deciding to put a deposit down. The pre-owned sales manager (Omar) was, unfortunately, not as pleasant to work with as Nicole and definitely had his way of doing things with little room for flexibility and negotiation. He was the kind of salesman that the stereotypes are based on. But we liked the vehicle a lot and it was a very good deal, so we decided to move forward with it. When we returned to pick the vehicle up a few days later, they had done the adjustments we had asked - touch up some of the paint, fix the alignment, etc. The price for the vehicle was well below the value stated on Kelley's Blue Book, but of course, once taxes and fees are thrown in, you end up getting dumped on anyway. Our experience with the finance manager (Jonathan) was also, overall, a positive one. He halved our interest rate and negated some of what the sales manager had originally told us. Whether this is all part of their sales M.O. or a display of poor communication is unknown, but I feel we got a great deal on a great car and working with Nicole made the experience very easy and pleasant! We are happy to have chosen this dealership and are very excited with our car! More

Lightning quick Hello. I must say I hate going to delaeships to buy cars, so I submitted a request for information online first. Within minutes I was bombarded and ov Hello. I must say I hate going to delaeships to buy cars, so I submitted a request for information online first. Within minutes I was bombarded and overwhelmed by sales people calling me. I did receive a polite call from a Phil Diamant, who said he was the internet manager for mOpen Raod Mazda Orf Morristown. I explained I just wanted a quote. Within minutes he sent me a quote, with all fees included as I had requested by the other dealers, who did not do what I specifically requested. Although he called me, like, almost every day, I must say his persistance paid off. I eventually wound up buying a differant model, still a Mazda, but I must say I was impressed by his timely matter and polite way about him. Itmade my time at the dealership shorter and easier to swallow. Kudos Phil! More

Last Sto of the Day Of all the dealerships in the area, this is by far my favorite. The location is a little hard to find, but it's well worth looking for. They are right Of all the dealerships in the area, this is by far my favorite. The location is a little hard to find, but it's well worth looking for. They are right on Ridgedale Avenue in Morristown across from a BMW store. If you're not looking for it, though, you might drive right by. Recently they started putting up a giant inflatable wavy man that helps draw attention to them. The guys there are super helpful and not pushy. Unfortunately, they were my last stop last Saturday. They should've been my first. After getting frustrated at two other dealerships that I know about, I found this one on my navigation. I called before going to spoke with a guy named Phil. He was sympathetic with my frustration and was even able to guess the dealerships I was talking about. He told me that he could help. When I got there, they were very busy but Phil came out from his desk to help me. He introduced me to a sales guy who was very pleasant. I'm sorry that I can't remember his name, but his desk was right inside the main door. I knew exactly what I was looking for and asked if they had one in stock. They did. I asked if they could match the lower of the two prices from the other dealerships. After a little conversation about rebates that I could get, they actually beat the lowest price by about $125. I kept waiting for the "bait and switch" and for their offer to change. But, to my surprise, it didn't. They actually were very straightforward and explained everything to me. There were some fees that seems excessive, but even with those fees they were still $125 below the other dealership, so I didn't really care in the end. Maybe it's best that they were my last ditch effort. I probably wouldn't have appreciated them as much if I didn't have some horrible experiences to compare them to. Hope this helps. More

The small things can become BIG issues!! Ultimately Resolved I had some issues with this dealer but spoke to the General Manager, Paul Seetoo this morning and we were able to resolve most of it to my satisfactio I had some issues with this dealer but spoke to the General Manager, Paul Seetoo this morning and we were able to resolve most of it to my satisfaction. I will be meeting with him next week to discuss any remaining issues. It's not the problem that makes a dealership good or bad but how they respond to problems. There was some miscommunication on both sides and I feel comfortable recommending this dealer because my salesperson was great and I got a fair price on the vehicle. More

RA-Union-Super Happy! Phil and Paulo and Jonathan were all gentlemen. From the first email through to the financing, I had a great experience. Open Road Mazda is a good gro Phil and Paulo and Jonathan were all gentlemen. From the first email through to the financing, I had a great experience. Open Road Mazda is a good group of people that make you feel at home. I also absolutely love my Mazda 6 and it's only been a day. Buy you Mazda here. You won't be disappointed. RA-Union More

Very Rude and unethical - Changed the price on the spot I went to buy Mazda 3 from them and the manager was very rude from the get go. Had a good test drive experience so asked them to quote me a price from I went to buy Mazda 3 from them and the manager was very rude from the get go. Had a good test drive experience so asked them to quote me a price from my trade-in and new car. They offered me $1k than lower price for the new car and $4k lower for the trade-in. When I mentioned that trade-in value is not what I am expecting he said then I should just walk away. So the next day went to Maxon Mazda and bought the car from them. Very professional service and staff was great. More

Worst dealership ever! Seriously don't bother. That was the worst experience I've ever had. They were extremely rude and try to strong arm you on everything, there's no negotiating with them. The w That was the worst experience I've ever had. They were extremely rude and try to strong arm you on everything, there's no negotiating with them. The will nickle and dime you as well and kill you on the hidden fees and bogus charges. The charge for a detailing which they didn't do at all! I honestly don't understand how they get any good reviews at all it's impossible with the way the do business. I've purchased cars before and NEVER had this experience. More

Truly Exceptional My daughter and i stopped in last weekend to look at a Mazda 3 for her. Although the dealership was pretty busy, we were met at the door by a manager My daughter and i stopped in last weekend to look at a Mazda 3 for her. Although the dealership was pretty busy, we were met at the door by a manager. He held the door for us and apologized for how hectic things may have seemed, but assured us that a sales person would be with us within a few minutes. Paul walked us to a waiting area and shared a bottle of water with us while we waited. Within 10 minutes or so, a sales person became free and came over to join us. It was all very casual and personalized. It was nice to get that kind of attention on a busy day. We test drove a Mazda 3 Grand Touring with Marty. He let us take it out for about 20 minutes to really get a good feel for it. We were both surprised at how many techie gadgets it had. Marty was really professional and very sweet. We like that car and we liked Marty, too. To fit within our budget, he suggested leasing the car instead of purchasing it outright. We had never leased before, so he took the time to explain the pros and cons of leasing. Weighing both, we decided leasing would be better for her. Within a few hours, she was driving away in a brand new, red, Mazda 3. The comfort and ease of the whole process was great and the look on her face as she drove away was priceless. Thanks Paul and Marty for helping us!! More

BE CAREFUL OF BAIT AND SWITCH They changed the price from what they told me on the phone to what they offered me once I arrived. Once I bought the car they told me they needed to s They changed the price from what they told me on the phone to what they offered me once I arrived. Once I bought the car they told me they needed to swap the custom wheels for standard wheels since I bought the showroom car. They said they will keep the tech on site to make the swap. Once the purchase was completed, they said the tech left and I could not take the car I just purchased because they can't take their wheels off. They tried SCAMMING from the time I walked through the door. To top it off, they charged me $400 to handle the DMV stuff and get my plates sent to me. Instead they sent them to the dealershipp and said I needed to pay $25 to ship them to me. Everyone knows USPS can ship these for less than $5. Customer service is also TERRIBLE. More

Mike in sales is the best! We bought our CX9 about a month ago and every time we have had a question about the vehicle or needed anything, Mike was happy to help us. I was just We bought our CX9 about a month ago and every time we have had a question about the vehicle or needed anything, Mike was happy to help us. I was just there today picking up my plates and he sat with me and explained some of the features in my car. I highly recommend Open Road Mazda in Morristown and Mike in their sales department. More