Open Road Mazda

Amazing service and sales department! The best I have ever serviced my vehicle with! They really go above and beyond! The best I have ever serviced my vehicle with! They really go above and beyond! More

I felt compelled to share my recent service experience at Open Road Mazda, as it left me deeply disappointed and dissatisfied. I hope that by sharing my concerns, I can alert others to potential issues they Open Road Mazda, as it left me deeply disappointed and dissatisfied. I hope that by sharing my concerns, I can alert others to potential issues they may encounter. During my visit to Open Road, I brought in my recently purchased 2022 Mazda3 for a warranty issue concerning a parking brake error message. Shockingly, the dealership informed me that the parking brake module had been previously replaced and would not be covered under warranty. To add insult to injury, they quoted me over $300 to replace the module, despite the car having less than 2,500 miles and it being its first service visit. What left me particularly perplexed was the reasoning provided for denying warranty coverage. The technician went so far as to share a video, claiming that the parking brake switch appeared less "used" than other switches on the console, implying that it had been replaced before. However, it's important to note that the parking brake switch is used far less frequently compared to other switches, which naturally leads to less wear and tear. This was the total basis of their denial of coverage. It took numerous frustrating phone calls and discussions to finally convince the Open Road team to cover the repair under warranty, but only as a so-called "one-time favor." While I appreciate the eventual resolution, the initial resistance and lack of willingness to address my valid concerns were disturbing. This experience has left me concerned about the dealership's reputation and practices. I firmly believe that businesses should prioritize honesty, transparency, and fair treatment of their customers. I urge you to consider this incident and the potential impact on customer satisfaction and loyalty. In light of this experience, I hope Open Road Dealership will reevaluate their approach, ensuring that all customers are treated with the respect they deserve. Transparent communication and a commitment to exceptional customer service are essential in establishing and maintaining positive and trustworthy relationships. Thank you for allowing me to share my concerns, and I hope my feedback serves as a warning to others who may consider engaging with Open Road Dealership. More

Avoid this dealership! The internet sales department doesn’t supply any numbers and only wants to make appointments. We went to the dealership and the nasty manager refused The internet sales department doesn’t supply any numbers and only wants to make appointments. We went to the dealership and the nasty manager refused to give any numbers before doing a test drive. I’ve never had a dealership refuse to give numbers on a car to see if it made financial sense. There are plenty of other Mazda dealerships around, I recommend going to one of them. More

I have yet to receive my manual for the vehicle I purchased March 26, 2023. When I picked up my plates and registration you said that you would mail it to me. I'm certain that you do have my address purchased March 26, 2023. When I picked up my plates and registration you said that you would mail it to me. I'm certain that you do have my address with all of my paperwork I had to fill out. Also, again to gently remind you my vehicle was not washed the day I purchased it. Normally someone who lacks patience and grace would have come back to the dealership about these issues, especially I don't know many people who purchase a car without its manual. A salesman can't talk me into purchasing a car, it so happened this was exactly what I was looking for. More

Mo and Margaret were able to complete this deal for me where other Mazda dealerships failed. Mostly over the phone, and no funny business when sitting down to sign. Quick, efficient, its all I could ask where other Mazda dealerships failed. Mostly over the phone, and no funny business when sitting down to sign. Quick, efficient, its all I could ask for. Corey, the product expert knows the cars inside and out and was able to give us pinpoint accurate descriptions of all the functions with ease. Overall a good experience. More

I recently bought a certified pre-owned Mazda CX-5 from Open Road Mazda. My experience was beyond excellent. Mark Rodrigo made the process so easy for me and made me feel so comfortable. After looking at o Open Road Mazda. My experience was beyond excellent. Mark Rodrigo made the process so easy for me and made me feel so comfortable. After looking at other places, I was skeptical of the whole car buying process. Open Road Mazda delivers an honest, no nonsense experience from start to finish. If you need a car, this is the place to go! Ask for Mark! I will definitely refer friends and family here and will absolutely buy future cars from this dealer! You restored my faith in honesty! More

Bought a certified pre-owned CX50 yesterday. My entire experience was excellent. My Salesman Mike Rossman was fantastic and had suburb knowledge of the product. Kerry My finance guy had me in an My entire experience was excellent. My Salesman Mike Rossman was fantastic and had suburb knowledge of the product. Kerry My finance guy had me in and out in 15 minutes and provided a full explanation of what warranty came with the CPO and also found me the best finance rate possible. The rate for a used vehicle was better then some new manufacturer rates. Couldn't be happier. Then Corey the product specialist went over the entire vehicle and explained every feature and setup. These guys are in it to win it and have a customer for life! Thank you open road mazda of East Brunswick for making a stress free purchase experience during a very stressful time in my life. More

My wife bought a brand new Mazda almost three years ago. First issue, the center console/screen had to be replaced. Next, the paint started bumbling up all over the car. Theyre solution was to have my wife First issue, the center console/screen had to be replaced. Next, the paint started bumbling up all over the car. Theyre solution was to have my wife spend $14 on a Sole Red touch up pen!!! They knew there was an issue with the paint color Sole Red. Ultimately, they repainted the car and took them almost a month. Next, it was the smart camera breaking system popping codes on the dashboard. This was fixed reluctantly and it happened again!!! Now they want $1,400+ to repair a defective part that they been having problems with since 2019. This dealership is manipulative and knew about these issues before my wife purchased the car. The service manager Joe, is snarky and ignorant. Following through now with a complaint with New Jersey Consumer affairs. Don’t buy a car from this dealership. More

Some rep. here have outdated strategies. Laughing behind the desk and treat customer like a kid, I thought it was 2002. I was happy to see that we have many here have outdated strategies. Laughing behind the desk and treat customer like a kid, I thought it was 2002. I was happy to see that we have many great dealers in NJ, but I should have checked "dealerrater". More