Open Road Mazda

Some rep. here have outdated strategies. Laughing behind the desk and treat customer like a kid, I thought it was 2002. I was happy to see that we have many here have outdated strategies. Laughing behind the desk and treat customer like a kid, I thought it was 2002. I was happy to see that we have many great dealers in NJ, but I should have checked "dealerrater". More

I came to Open Road with a considerable challenge. Still in an open bankruptcy, I needed to make a change in vehicles. I wanted to trade in a gas guzzler and get into a more economical car. My inte Still in an open bankruptcy, I needed to make a change in vehicles. I wanted to trade in a gas guzzler and get into a more economical car. My internet inquiry connected me with Margaret Ferrara at Open Road. Margaret and management was infinitely patient and quite helpful in coordinating all the extra paperwork necessary to get me in a car. I could not have asked for a better experience. More

They lied to me about an extended warranty to get a sale. I was told the warranty information would be in the mail. Nothing was ever received. Called to find out what coverage is and found out no extended co I was told the warranty information would be in the mail. Nothing was ever received. Called to find out what coverage is and found out no extended coverage. When I called the Dealer I was told I was either confused or misinformed and will not add extended coverage as promised during the sale of the vehicle. I even have text messages from the sales person about the extended coverage. More

Sales person stated that I was lucky to be able to test drive a car. What value does a dealership have besides allowing customers to test drive the car and complete the transaction? Then was told they coul drive a car. What value does a dealership have besides allowing customers to test drive the car and complete the transaction? Then was told they couldn't give me the price because I might take it to shop elsewhere when I told them I'll get the numbers from them then go over it with my wife. Hostile interaction that I had to get up and walk away from. More

Mike was great to deal with had issues with pricing he sat us down and went over everything with us and how we could be better with this dealshio He kept us at ease sat us down and went over everything with us and how we could be better with this dealshio He kept us at ease More

I have always had good dealings with Open Road Mazda. Even during the pandemic, they have always been willing to go above and beyond for me and my family. I also work in retail and know that things are p Even during the pandemic, they have always been willing to go above and beyond for me and my family. I also work in retail and know that things are particularly tough right now. We’re all in this together. I will continue to recommend to friends and family. More

Seeing the reviews went for a test drive with my wife.. its her first time buying a car so this process is exciting for her. Going in, the person we had booked an appoinment for 6 30 today was not there. T its her first time buying a car so this process is exciting for her. Going in, the person we had booked an appoinment for 6 30 today was not there. The guy who met us at the door starts searching for our name meanwhile we check for the cars in the showroom. He calls us with an attitude as if we are kids playing around with the cars. I let that go.. ihe started off with cars are going for 5k above msrp and i repeated to him i can talk about prices only after test driving the car as we had no idea how the car drove.. he goes on to say .. they are not allowed people to test drive since we will put miles on cars.. second attitude... i let that go as well. He goes inside and comes out with a paper asking us to sign to accept any liability since they cannot accompany us on the test drive.. nice try dude.. i test drive the car and you would have me liable for a scrath which was already existing I have driven about 5 cars alone over the past week and no one has ever told me to sign something for a test drive nor have they shown so much attitude.. Please remember just because you have an upperhand in terms of chip shortage does not mean you treat customers like xxxx.. in 2 years you will have to come back to come back to us if the situation changes.. customer service is not a seasonal affair. That said i would gladly take my buiness to a different dealer who ever treats me with respect and i would make sure to talk about my experience to my friends, family, colleagues to never recommend your dealership. More

STOP... Proceed with caution: Brought a new Mazda in for 1st service. Abdul at the service center was pleasant and tried to call Mazda to honor a complimentary oil change we had from another dealership, how 1st service. Abdul at the service center was pleasant and tried to call Mazda to honor a complimentary oil change we had from another dealership, however in the end... we were 'overcharged for the service' We were told it would be 49.95 with an online coupon and 19.95 for tire rotation.... but when we went to pay - they didn't honor the online coupon we had printed and brought with us. They also have a digital screen with their prices in the waiting area....and we showed him the pricing, however he insisted it was not correct. So beware........ Perhaps use your local family owned repair shop instead. More