Open Road VW of Bridgewater

Pleasant dealership with knowledgeable personnel Very professional performance at all levels of Departments. Would buy again. professional performance at all levels of Departments. Would buy again. More

Was a walk in at this dealer. Looked online it did not seem that they had what we I wase looking for, but I dropped in anyway. Stock was pretty thread bare, at least for the car Looked online it did not seem that they had what we I wase looking for, but I dropped in anyway. Stock was pretty thread bare, at least for the cars I was looking for. Talked with a pleasant salesman, who said that they would be getting one vehicle I would be interested in, in about a week or two. When I inquired about the price the salesman went to check and came back with MSRP plus a large dealer adjustment, plus an inordinate amount of dealer fluff and fees. Pretty much every bad extra add on you have ever heard of. Final price was close to 10K over MSRP. This was not a super car, or even a top end VW. It is not even a particularly popular car. I challenged a few of the more blatant excessive add-ons to gauge the salesperson's response. My challenge was met with blatant deceits and mistruths saved only for the naivest and desperate of the car buying population. You know the stuff that gives car retail a terrible name. To be fair the salesperson was never aggressive or mean hearted, it is not even that the dealership misread the situation and thought they had a live one. If the salesperson is to be believed they do this to everyone who walks in the door. I met a salesman who used to work at this dealership and he described how he felt the this particular dealership had taken a turn for the worse recently. The recent comments seem to bear this out. Needless to say, the company did not get my business. More

Buyer beware! The price listed online is NOT the price they charge you. For example a certified preowned car was listed at a certain price BUT they then added an The price listed online is NOT the price they charge you. For example a certified preowned car was listed at a certain price BUT they then added an additional fee to make it actually certified. No other dealership that I’ve been to does this. They also made me feel like they were doing me a favor by selling me the car. Not a good experience. 👎🏻 More

Sebastian was fantastic in supporting us throughout the time we had at the dealership. He was incredibly informative and knowledgeable about the vehicles and truly helped us in our decision making. Car sal time we had at the dealership. He was incredibly informative and knowledgeable about the vehicles and truly helped us in our decision making. Car sales professionals aren’t usually the most pleasant to deal with but Sebastian was consultative, polite and articulate. A pleasure to work with. Thank you! On top of Sebastian, we found all the staff at the dealership easy to work with and very helpful. We would recommend. More

Sebastian was most pleasant and very professional. He made my vehicle purchase experience one of the best I’ve ever received. Thank you so much for being customer-focused and oriented. He made my vehicle purchase experience one of the best I’ve ever received. Thank you so much for being customer-focused and oriented. More

The staff is very knowledgeable and patient enough to explain and answer all questions I got the car within couple of hours without any hassle explain and answer all questions I got the car within couple of hours without any hassle More

Great Experience at Open Road Volkswagen. I arrived early in the morning, and drove home with a new car in a few hours. I arrived early in the morning, and drove home with a new car in a few hours. More