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Open Road Volvo Cars of Edison
Edison, NJ
636 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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636 Reviews of Open Road Volvo Cars of Edison
October 18, 2022
My husband and I worked with Barry Chaskes to lease the Volvo Momentum S60 T5 in January 2020 and worked with Matt Klepper for the early return of my car. Both gentlemen were friendly and easy to work with Volvo Momentum S60 T5 in January 2020 and worked with Matt Klepper for the early return of my car. Both gentlemen were friendly and easy to work with and very accommodating and knowledgeable. And because of Barry and Matt, in the future we will consider purchasing or again leasing another Volvo. Thanks Barry and Matt for all your help! I give you both 5 stars! More
by Cheryl
Employees Worked With
Barry Chaskes, Matthew Klepper
Helpful July 02, 2022
Sam was very polite, helpful, and nice. He listened to our concerns and addressed them in an efficient and professional manner. I felt like we made a new friend. The entire dealership, i He listened to our concerns and addressed them in an efficient and professional manner. I felt like we made a new friend. The entire dealership, including all of the staff were wonderful. Thank you for an extraordinary buying experience. More
by pojuolla
Employees Worked With
Sam Allafi
June 28, 2022
Excellent service, friendly faces, fair prices and professional… My husband had a very good experience at Open Road Volvo,,,, what started out as a browse led to 2 purchases of Volvo vehicles. The sta professional… My husband had a very good experience at Open Road Volvo,,,, what started out as a browse led to 2 purchases of Volvo vehicles. The staff is super helpful. Our salesman was ELIS & his associate Everton, who made our visit very satisfying…. After completing our transaction we felt like family. More
by chumpy328
Employees Worked With
ELIS TAVERAZ & EVERTON
June 09, 2022
Leasing a new Volvo could NOT have been easier thanks to the team at Open Road in Edison. In particular, Sam Allafi made the entire process SO easy for us. From day one, he was always available to answer my the team at Open Road in Edison. In particular, Sam Allafi made the entire process SO easy for us. From day one, he was always available to answer my many, many questions via text and phone calls. And even up until the final moment, he stayed on hold with our insurance company for over an hour after they'd messed up our policy. He went above and beyond at literally every turn, which made an initially-overwhelming process SO simple. Within the span of 4 days, we had easily traded in our car and drove away with a brand new one... all in one swoop. Can not sing Sam's praises enough! If you're looking for someone to help support you with buying or leasing something new, Sam is your guy. Thank you, Open Road! More
by Hannah Moody
Employees Worked With
Sam Allafi
June 02, 2022
Great remote buying experience! Manager Kevin Franco and sales rep Sean Ryniec were excellent and completed everything in a timely manner! My family loves the new v60 Cross-country! Manager Kevin Franco and sales rep Sean Ryniec were excellent and completed everything in a timely manner! My family loves the new v60 Cross-country! Will do business with again! More
by kcruzer2000
Employees Worked With
Kevin Franco, Sean Ryniec
May 30, 2022
Sam helped me so much! I love my new car they worked with me and helped me get the car that meets all of my needs! Thank you sam and Andrew! I love my new car they worked with me and helped me get the car that meets all of my needs! Thank you sam and Andrew! More
by Pgraham718
Employees Worked With
Sam Allafi, Andrew Nam
May 24, 2022
Had a very pleasing experience at Open Road although I bought a Pre-owned they made me feel like a king...My hats off to the ladies and gentlemen at that facility... bought a Pre-owned they made me feel like a king...My hats off to the ladies and gentlemen at that facility... More
by anardone57
Employees Worked With
Leo Angelicola, Matthew Klepper
May 21, 2022
Sam Allafi is one of the best advisors I’ve ever dealt with. He was patient, kind, and very understanding. You know when someone is a peoples person and he is. He got me more for my trade in and also drop with. He was patient, kind, and very understanding. You know when someone is a peoples person and he is. He got me more for my trade in and also drop a little something on the sticker price. He made my wife and I experience second to none! Thank you so much for all of your help and hard work! I also would like to thank his manger Kevin and the fiancé manger Andrew for everything you guys did for me. More
by mallolfrancisco1
Employees Worked With
Sam Allafi, Andrew Nam
December 30, 2021
After spending a good part of this past week searching for a vehicle, we stumbled upon Open Road Volvo, which happened to have one of the cars that we were considering. Despite the appearance of the deale for a vehicle, we stumbled upon Open Road Volvo, which happened to have one of the cars that we were considering. Despite the appearance of the dealership due to current remodeling, we were warmly greeted by a salesman whose name was Matt Klepper. As the saying goes, “third time’s a charm” and it couldn’t have been more accurate. Open Road Matt was the 3rd Matt that we dealt with this week as we tried to find the right car. He was upbeat, knowledgeable, and sincere throughout the entire transaction. Matt listened to our concerns and opinions, and truly heard what we were saying. He treated us with respect, gave us all of his attention, and did not rush us through our purchase. If you are in the market for a car, consider visiting Open Road Volvo, and ask for Matt. More
by LoraInglisa
Employees Worked With
Andrew Nam, Matthew Klepper
December 05, 2021
Inquired about a Certified Pre-Owned vehicle and made an offer per their online deal platform. Upfront they disclosed $399 VIN etching fee and a hefty $799 documentation fee in addition to the standard lice offer per their online deal platform. Upfront they disclosed $399 VIN etching fee and a hefty $799 documentation fee in addition to the standard license, registration and state taxes. I offered to pay about $500 documentation fee (which is still high but similar to what other Volvo dealers have charged) and refused to pay the VIN etching fee as that is pure profit and not needed. They countered with an additional $2600 in fees on top of the VIN etching, that were not initially disclosed on their website. They wanted $1900 in prep fees (do they not account for these when they take the vehicle in?) and almost $700 in what was called "3 Year Maintenance". I replied back that I would not pay those fees and asked them to consider my original offer as I agreed that the vehicle was priced fairly. They declined, which is their right. I have no doubt that they will find customers that will pay those undisclosed and unnecessary fees that are pure dealer profit and have little to nothing to do with the actual cost of the vehicle. Please Google which fees that you should be paying and that are legitimate when you are negotiating a vehicle purchase. I appreciated the communication, which is why I added a star but it appears that they are setting the prices of the vehicles artificially low in order to make up for it with these extra fees. Also, I suggest doing everything you can from home before going in for a test drive. I would have wasted quite a bit of time had I gone in to look at the vehicle only to find out that their pricing is not at all upfront. More
by BurghRocks
Employees Worked With
Matthew Klepper
