Open Road of Bridgewater

Being a former customer of bridgewater, I was very disappointed in the lack of professionalism this time around. The right hand does not know what the left hand is doing at this dealership. Including disappointed in the lack of professionalism this time around. The right hand does not know what the left hand is doing at this dealership. Including the finance dept. I had my time wasted for hours. Between Jason and Greg, one lied and the other sweared to it. They went as far as telling me to switch my insurance from my S550, to the car I was purchasing, the E350, to make sure I did it before I got to the dealership, this way I could just sign the paperwork and go, everything was ready. LIE,LIE,LIE, I arrived at the dealership after not even a courtesy phone call!! and was informed that the deal Jason wrote up does not exist and cannot be financed. They could of cared less.... I left work early and drove from NY to NJ for nothing, and also had no insurance on my 100.000.00 S550, SUPER... Jason did not even have the respect for me to be there, and Greg left because of a food allergy..... Whatever.... I spoke to some lady in the finance dept, who was just putting all the blame on them.... I dealt with bridgewater 3 years ago and it was fine. I did not see a single person there from 3 years ago, the whole staff is new.... What a circus .... Shame on Mercedes Benz for letting these so called professionals sell there luxury cars. Never again....... Ray catena here I come. More

As simple as it sounds Mike Verchio was the reason why I purchased from this store. I work in the area and recently received a promotion so I wanted to upgrade my car to a luxury brand. So I tried the BMW 3 purchased from this store. I work in the area and recently received a promotion so I wanted to upgrade my car to a luxury brand. So I tried the BMW 335 out at the Bridgewater store the service there was horrible. I then decided to just take a look at the Mercedes 300, I was just looking at the cars and was approached by Mike he started going over the cars he had in inventory and none were really what I was looking for. Mike told me that the store was a volume dealer and by next week there should be more cars that I might like. On Thursday of the following week Mike gives me a call and asked if I can stop by during lunch because a car arrived that fits what I wanted. After going back to the store he was right it was what I wanted, Mike made the buying experience a fantastic one, I remember him saying finding the car is the hardest part the numbers are the easiest part. Thanks again Mike More

I bought a car a couple of months ago from Mike Vurchio, he recently contacted me and asked to post something on this site. I was more then happy to do so, he's sales technique is nothing less then amazing. he recently contacted me and asked to post something on this site. I was more then happy to do so, he's sales technique is nothing less then amazing. He is not a pushy type or a typical car salesman with the old tricks. After being a loyal customers with another Mercedes Benz store they lost my business because of Michael. He helps me with making service appointments and is always there when I call he's cell. After reading the other reviews about him I can tell he's a valuable asset to Open Road Auto Group and more importantly Mercedes Benz. I highly recommend Mike there is no one else that compares to he's talent. More

I recently had the pleasure of working with Michael Vurchio at Open Road Mercedes. He helped me find the perfect car. He was extremely knowledgeable and answered all of my questions with such expertise Vurchio at Open Road Mercedes. He helped me find the perfect car. He was extremely knowledgeable and answered all of my questions with such expertise and patience. He went above and beyond and made the entire car buying process very easy and enjoyable. I highly recommend Michael to anyone and everyone. I will definitely return to him in the future. More

My husband and I went to the dealer on Saturday to return a lease but upon arrival were advised that cars can only be returned Monday - Friday because the employee that handles it only works those days. Nee a lease but upon arrival were advised that cars can only be returned Monday - Friday because the employee that handles it only works those days. Needless to say we were very disgusted after driving 30 minutes to get there. It's unbelievable that all salesmen don't perform this simple function let alone that they will sell you a car on a Saturday but won't let you return it on a Saturday. We left Open Road and drove to another Mercedes dealership who kindly re-inventoried the car for us - no questions asked. We also ended up purchasing a new Mercedes from them since their customer service was so amazing. Too bad for Open Road. They lost out on a valuable sale from a returning customer who had purchased several vehicles from them in the past. So thanks for nothing Open Road. Well actually thanks for inadvertently sending us to a new dealership for a more pleasurable experience. More

I have only extremely favorable comments to make regarding my experiences with Open Road MB of Bridgewater. We purchased a CPO GL 450 from Open Road in February 2013, were delighted with the sales regarding my experiences with Open Road MB of Bridgewater. We purchased a CPO GL 450 from Open Road in February 2013, were delighted with the sales team then and continue to be consistently delighted by the service department since. We have,on 2 occasions, had several minor service (the car was in "like new" condition when we purchased it) needs since purchasing our vehicle and found the following to be the case on both occasions: 1) We were able to schedule our service appointments at the date and time which worked best for us without any difficulty whatsoever. 2) On both occasions, we were given a brand new model loaner car in pristine condition. Further, the features of the loaner were thoroughly explained to us before our departure, making the adjustment from our 2010 model smooth and comfortable. 3) We were updated regularly throughout the service process and our car was ready for us either before or at the day/time promised. 4) At all times we were treated with the utmost respect and professionalism by each Open Road representative with whom we worked. In particular, Brad Onuska and Peter Lomando with the Service Dept. make us feel like we are their only clients and that our business truly matters to them. They repeatedly extend to us a level of courtesy and dedication that is truly commendable. I would highly recommend Open Road MB of Bridgewater to anyone in need of MB sales or service. The facility is tremendously clean and comfortable and the work we have had done has been of the highest quality. That said, it is the caliber of the staff of the service department that keeps us returning for our service needs and the caliber of the sales team that will bring us back to Open Road when it is time for us to purchase our next MB. More

We worked with the Sales Manager Isaac Morgan and Luis Cadena to purchase our certified pre-owned GLK-Class Mercedes-Benz SUV. Isaac met all our needs such as correcting the wheel alignment, and fixing mi Cadena to purchase our certified pre-owned GLK-Class Mercedes-Benz SUV. Isaac met all our needs such as correcting the wheel alignment, and fixing minor internal cabin issues before closing. Isaac went above and beyond the call of duty to make our experience seamless. Their dedication and efforts were commendable. We will definitely recommend family, friends and associates to Open Road Mercedes-Benz dealership in Bridgewater, NJ to purchase their next vehicle. More

My family and I have purchased many cars from this Mercedes-Benz Dealership. They have always been great, when looking and purchasing. The service department is excellent, but, they don't have a body Mercedes-Benz Dealership. They have always been great, when looking and purchasing. The service department is excellent, but, they don't have a body shop. You can always get a loaner, and the waiting room and show room are nice. Great cars, great people, great service department. I have purchased two GL450's from this dealership, as well as many others previous, and the experience was amazing. This is a great dealership, and certainly the best Mercedes-Benz Dealer that I have ever been to. They are very nice, and the service and sales is great! I certainly recommend going to this dealership for all your Mercedes-Benz needs. Amazing dealership. More

By far the nicest person I have ever met in sales!! My father had purchased a brand new Mercedes for the first time in his life and he was just the happiest person in the world but Michael helped make his father had purchased a brand new Mercedes for the first time in his life and he was just the happiest person in the world but Michael helped make his dreams come true! My father does not speak English very well and Michael was so patient with him in trying to explain every aspect about the car.. he was a complete pleasure! I felt Michael was on our side throughout the entire process and he even helped work with the price as much as he could.. I can’t thank him enough for going out his way to meet my father to explain more stuff about the car OH HIS DAY OFF!!…there needs to be more people like him in this world! More

I contacted various Mercedes dealers and test drove the ML350 at multiple locations. After many phone calls and emails, I decided to stop at Bridgewater to meet with Paul Curatolo who had been extremely p ML350 at multiple locations. After many phone calls and emails, I decided to stop at Bridgewater to meet with Paul Curatolo who had been extremely professional, prompt and courteous throughout the entire negotiation process. I was introduced to the GM, Michael Newnam, who right away gave me a good feel for customer care. Michael Vurchio took me on a test drive and I was impressed with his knowledge of the ML350 safety features, advance innovations and vehicle specs. He is very articulate, respectful and customer oriented .... actually I have to say that he "sold" me the ML350 with his great attitude. After some negotiation, Paul and Issac were able to shake hands on a deal. While waiting for the paper work to be drafted, the GM Michael Newnam took me on a tour of the dealership, service area and customer waiting lounge. Overall, all the Bridgewater representatives that I had the fortune to interact where phenomenal, including the girl at the refreshment station and Joe, the financing rep. I drove away very happy. More