Open Road of Bridgewater
Bridgewater, NJ
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184 Reviews of Open Road of Bridgewater
Mark Diamond was great to work with he worked hard on and fast on getting me the price and the vehicle I was looking for and came thru rightaway. I definitely will buy more cars from this dealership because fast on getting me the price and the vehicle I was looking for and came thru rightaway. I definitely will buy more cars from this dealership because of his service and prompt responses on questions I had that made the deal easy. More
The service manager Ted His superior Joe D'giorno 8:00 The service manager Ted His superior Joe D'giorno 8:00 a.m. service appointment took 2.5 hours (customer was waiting) 10,000 mile service was sup The service manager Ted His superior Joe D'giorno 8:00 a.m. service appointment took 2.5 hours (customer was waiting) 10,000 mile service was supposed to be 1.5 hours, was 2.5 instead with no apologies. When I called to to give feedback, both Ted and Joe were very defensive and not very apologetic, instead telling me we requested additional repairs (we told them about some funny things that were happening with the car and the tech told us he couldn't diagnose anything because they couldn't re-create the problems - so no repairs were made). Joe also claimed the car wash takes time. Keep in mind it is a rainy day (no car wash was necessary). My point is that when quoted 1.5 hours, time to wash the car should be calculated into that. He disagreed. Bottom line, not impressed by the service at Open Road of Bridgewater. The people we met were not friendly. They were not helpful. They did not apologize for the poor service. We will be going to Ray Catena down the road for much better service. More
This dealer promised me things and they never made good on them. They promised to fix the paint chips, dents and get floor mats for my car. They promised me the car would be ready for pick up and it was no on them. They promised to fix the paint chips, dents and get floor mats for my car. They promised me the car would be ready for pick up and it was not. The dealer ignored my calls and were rude when I went back for promised repairs. Mercedes Benz customer service said it was the dealerships responsibility and they could not help. More
Had service in this dealer. when my wife drave the car back, found the car not be washed either inside or outside. filled the feedback in the dealer's web, never let call back for the complaint. had s back, found the car not be washed either inside or outside. filled the feedback in the dealer's web, never let call back for the complaint. had service before, sometimes they forget to fill windshidld liqid. More