Back

Orange Buick GMC

Orlando, FL

4.4
3,217 Reviews
Orange Buick GMC puts forward an amazing range of new, and used Buick and GMC vehicles like the amazing all-electric Hummer EV, Buick Encore, Envision, Enclave and Avenir lineup; GMC Acadia, Terrain, Sierra Truck, Canyon Yukon and Denali and AT4 lineup. We provide a wide range of today’s top used cars and trucks in both new and pre-owned condition. Our pre-owned cars have been fully inspected and reconditioned to ensure that you get the car you deserve, as well. We offer a free AutoCheck on all of our pre-owned inventory as well. "Best Price the First Time. We shop Orlando, so you don't have to!"
Contact Dealership

3883 West Colonial Drive

Orlando, FL

32808

Directions

By Type

Showing 3,217 reviews

March 11, 2011

I went to Robert Cicero yesterday for my AC, hoping it was just a freon recharge. I have a whole in the condenser, which I was told would cost $816 + tax. The service check alone was $55, too bad I couldn More

by Saturn owner
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Other Employees : Robert Cicero
Mar 14, 2011 -

Orange Buick GMC responded

Good Day, My name is Ricardo Modeste and I am the internet Sales Director here at Orange Buick GMC. We are committed to providing high quality customer service, but based on your DealerRater.com review, you did not share that experience with our Service Dept. That is very disappointing to us, and through this certified dealer program we have the opportunity to work with you to resolve any issues with your experience at this dealership. I will get with our Service Manager to not have this problem happen again to another customer. He may wish to contact you directly to hopefully repair this relationship going forward. We are proud to Service Saturn vehicles here at this store and would like to continue a relationship with you. If you prefer to contact our Service Manager directly his name is John Baumgardner 407-295-8100 x138. Please let me know if I can also help in anyway. I am on the Sales end but will do my best to share my input with Service.

Mar 15, 2011 -

Orange Buick GMC responded

Good Day, I just spoke with John in service and he told me the good news that the problem has been resolved and we all are on the same page again :) Thank you for giving us another chance. A gentle reminder can you please update your review at your convenience before 3/24/11? You may edit comments by logging into your account and clicking "Edit" next to your review.

Mar 24, 2011 -

Orange Buick GMC responded

A gentle reminder can you please update your review at your convenience today? You may edit comments by logging into your account and clicking "Edit" next to your review. Have you stopped by the dealership to finish your repair work yet?

Mar 27, 2011 -

Saturn owner responded

I took my car to Sumter Tire in Wildwood last week. The total with tax was 395.00, again, nothing near the original 816.00 + tax I was quoted here. John Baumgardner said he would work with me, but somehow I recall him saying something about around 500.00. I didn't bother to come back because I no longer trust dealers. They sound sincere, but more "desperate to get my money" to me. One of my biggest complaints is no one is ever available. Saturn ALWAYS answered my call. I never got a voicemail as I almost always did with Robert C. and John B. Unreliability doesn't make for good customer service! Perhaps you need more staff. I was also told it was a 5 hour job, meaning 5 hours of labor. Sumter Tire laughed, and said and I quote: "if it takes 5 hours, we're doing something wrong!" It took less than 3 hours. So, needless to say, my relationship with Orange Buick GMC is definately over.

March 07, 2011

This is the seventh or eighth Buick we have owned. We have purchased all of them with Steve as our agent. When we return we ask for Steve because he is friendly, but also knows the cars and now knows us More

by Charles Brown
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve Williams, Steve Williams
March 07, 2011

just bought a 2011 GMC Terrain FWD. Those 2 men that we dealed with are very acommodating! looking forward to work with them again in the near future. They are really friendly and very patient in answering More

by glennmendoza2001
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Erin Liburd, Sven, Erin Liburd
February 02, 2011

Have purchased 2 new Buick Enclaves for the 2nd time at this dealership,also 2 other buicks during the last 8 years. I started buying Buicks on Dec 73 so I go back quite a ways. The Service dept. has been More

by mike rubin
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
walter harris, Walter Harris
February 02, 2011

Thank you to Rudy and OrangeBuickGMC again for all of your patient and knowledgeable help on Saturday (January 22, 2011) when we purchased our 2011 Enclave. My wife had many complimentary things to say More

by rright
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rudy Rudolph
January 26, 2011

I'M VISITING FLORIDA ON VACATION AND I HAD A PROBLEM WITH MY OVERFLOW TANK I SAW ORANGE BUICK ADVERTIZED ON TV I CALLED AND FRED ASCHER SAID BRING YOU CAR IN AND WE WILL TAKE CARE OF YOU. WHEN I ARRIVED H More

by johng591
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
FRED ASCHER
May 11, 2007

Dennis is the Internet Manager. He gave me incredible service before and after the sale. It was truly the quickest and easiest time that I have ever had in buying a car. Dennis told me everything upfront More

by vwsuperbeetle72
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dennis Rushing
...
322