*Second Update 9/19/2022* -- After getting Jeep
Corporate involved to expedite the warranty repair process and get the much needed replacement part, I was told today that I have been -banned- from
Corporate involved to expedite the warranty repair process and get the much needed replacement part, I was told today that I have been -banned- from Orange Coast Jeep. They will not work on any repairs for me, or my vehicle. Including safety related warranty repair. After first contacting them to fix this warranty repair in January of 2022, rather than fix the issue, they have -permanently restricted- me from using their service as of September 2022. 8 months of trying to get a warranty issue fixed, and nothing being done during that timeframe.
I never received an apology (Minus the automated responses to all the yelp reviews), never offered a resolution, never offered any way to fix my problem. All I needed was to get the warranty part (sensor) installed, and send me on my way, and this whole experience would have never happened, and I would have rated them 5 stars. They blew it. Twice.
Do your research and take my experience as proof of their abysmal customer service. I am a FIRST time Jeep owner, and this is my First customer experience at Orange Coast. You will be treated the same. What kind of dealership treats first time customers this poorly? Apparently, Orange Coast Jeep.
*First Update 8/23/22* -- I went in on August 23rd to try and get this fixed again. I went to adventure offroad in Tustin who Inspected my Jeep and ACTUALLY found out the issue. It's a sensor/module that was shorted due to wire rub behind the dash.
Went back to orange coast on August 23rd where service advisor Mauricio ordered the part based on Adventure Offroad in Tustin calling and talking to one of Orange Coast Jeep's Tech's of how to fix my issue.
Part was ordered August 24th, and Mauricio stated it would take 1-2 weeks to arrive. I just called again today and talked to Uriel, as I have heard zero communication from Mauricio or anyone from Orange Coast... and was told the part won't arrive until LATE OCTOBER.
This dealership is the absolute worst. Do not Ever go here. I'm calling Jeep Corporate. The people who do not care at ALL about you
*Initial Review 5/9/22* -- First time Jeep owner and first time at this dealership. Very poor and unprofessional service by Service Advisor Paul and untruthful experience with the service department.
Took my Jeep here to fix a Check Engine light. Off the bat I felt like I was an inconvenience to Paul, like he had better things to do. I had a bunch of questions as a first time Jeep owner, and he wouldn't take the time to answer them or address any issues I brought up. His mind and attention were completely elsewhere and was in such a rush to get me out of there. After having the Jeep there for a week, it was nearly impossible to get ahold of Paul. Left a couple different messages which after a few days and another phone call I finally got ahold of him.
After being charged a $180 for diagnostic which I already had the DTC of.. I was blatantly lied to by Paul stating a "front and rear adjustable trackbar is required" and was quoted $1,800 to fix my issue. However, I already had a front adjustable trackbar, yet Paul lied to my face by stating I did not. He stated only a "Rubicon Brand" Front/Rear adjustable trackbar would fix my issue. As I said before, after hearing it would be nearly $2,000 for this, I left. The guys next door at OC Motorsports nearly choked when I told them Paul quoted me nearly $2,000 for the work. They verified that I indeed have an adjustable front, and after I obtained the part, they installed/aligned the rear adjustable trackbar for $300. My issue was still not solved. I still have the check engine light to this day.
If you want to be completely screwed over, lied to, and treated like second class, then come here.
Take it from me, a first-time Jeep owner and first-time Orange Coast Chrysler Jeep Dodge Ram Fiat customer... Do Not Come Here. Do your research.
You will regret coming here.