Orange Coast Chrysler Jeep Dodge Ram Fiat

Misrepresentation of Service Contract I initially gave them 5 stars, but they messed up BIG. Unfortunately, the service contract that I purchased was misrepresented to me by Michael "B -so I initially gave them 5 stars, but they messed up BIG. Unfortunately, the service contract that I purchased was misrepresented to me by Michael "B -something- ian" in the Finance Department and I had to edit my review. The service contract was supposed to cover the cost of all my oil changes and when I took it in for service I had to pay roughly $56 to get the service completed and get my car back. The service plan cost me $1,300 at Orange Coast ($56 (14) + 1300 = $2084). So let me break down the numbers, $56 multiplied by 14 -oil changes- on top of the $1300 I paid for the service plan. Compare $2084 at Orange Coast to $585 at Glenn E. Thomas. I have canceled my service contract through Orange Coast and will repurchase it through Glenn E. Thomas Jeep in Long Beach (Cherry/Spring off 405) which is only a couple miles from where I live and well worth the drive for an estimated savings of $1,500. The service plan only costs $585 for my vehicle at Glenn E. Thomas Jeep and it covers synthetic 100%; about 25% of the cost of doing business through Orange Coast Jeep. I will never do business with Orange Coast again. They rip you off with a smile. Orange Coast Jeep sold me a service contract that only covered conventional oil when my vehicle requires synthetic at $1,300 which I cancelled and then repurchased at Glenn E. Thomas for $585 that covers synthetic. If you experienced this, you can go into any Jeep location as I did and cancel then repurchase a contract somewhere else. They lost my business for life. If they tell you they don't handle cancellations that's misleading because I called Mopar and that's the guidance I received and when I went in and explained everything to another dealer they were happy to cancel their contract when I clearly expressed that I would repurchase it once it cleared. I was sent a check pretty quick for the refund. They messed up because this post will have an immeasurable impact on their sales. You don't do that to individuals that work hard for what they have. Shame on your team! More

Great service, great selection - amazing price No other dealer could find the vehicle color/interior I wanted. Orange Coast was able to do this as well as make me a great deal on my transaction. Th No other dealer could find the vehicle color/interior I wanted. Orange Coast was able to do this as well as make me a great deal on my transaction. They were willing to do the work to find my vehicle and I purchased from them the same day. Gassed up and ready to go. More

Courteous and professional! George Apkarian helped me and was very kind from the get go. I have been putting off making a key for my van due to costs. He informed me that my van George Apkarian helped me and was very kind from the get go. I have been putting off making a key for my van due to costs. He informed me that my van had a recall where not only I would get one key but two new ones at no charge. He also offered a loaner car which helped me with family duties etc. During the course of all this I lost my prescription sunglasses and was bummed as they are costly. I asked for George's help as I thought I might have left them in the loaner vehicle. It took a few days but he tracked them down and held onto them for me. I am especially thankful because his help and professional demande throughout seemed genuine. When I buy my next truck I will definitely go to this dealership. More

Quick and painless The sales team was friendly, fast and efficient. Highly recommend this dealership. They didn't try to up sell. Figured out how to stay within my budge The sales team was friendly, fast and efficient. Highly recommend this dealership. They didn't try to up sell. Figured out how to stay within my budget. More

Great Customer Service, Great Car Was looking for another car for the kids and left with one for me! If you're looking for a salesperson that is no pressure and friendly, Richard i Was looking for another car for the kids and left with one for me! If you're looking for a salesperson that is no pressure and friendly, Richard is your man. My daughter and I came in to test drive a 2016 Audi. Richard was very patient and accommodating. We liked the car, but had other dealerships we wanted to visit...I do the leg work and hubby does the paperwork. :) After visiting the other dealerships I had done research on, Richard won our business. I came back to him with hubby in tow to deal with the paperwork. There was no haggling. We were firm on what we wanted and we left very happy. Thank you, Richard for making our car purchase simple and seamless. More

Great experience Marcus made it easy Process was simple we walked out feeling great about our purchase. Marcus our salesman did awesome in getting us what we wanted at a price that was fa Process was simple we walked out feeling great about our purchase. Marcus our salesman did awesome in getting us what we wanted at a price that was fair to both the dealer and us. More

Thank you New car shopping for us needed to be more simple then ever before. Our choice was to find a Jeep Grand Cherokee white or red. Definitely wanted a r New car shopping for us needed to be more simple then ever before. Our choice was to find a Jeep Grand Cherokee white or red. Definitely wanted a rear wheel drive. We searched just for that choice, online. That search led us to Orange Coast and we were able to find the one that we hoped to find. We appreciate the assistance from beginning to end. Chris and Faris were pleasant and professional. Thank you. More

25 Years of Great Service Not only did I have a great experience, this was just the latest in 25 years of above average service. My service manager Dave was thorough and profe Not only did I have a great experience, this was just the latest in 25 years of above average service. My service manager Dave was thorough and professional yet friendly and approachable. Giving me frequent updates and even got my vehicle ready ahead of time! More

Quick and friendly service center They fixed my Truck as quickly as possible and gave me a rental to drive in the mean time. Has the small dealership vibe where you can get to know ev They fixed my Truck as quickly as possible and gave me a rental to drive in the mean time. Has the small dealership vibe where you can get to know everyone and they are all friendly. Great place overall. More

Good Services I brought my 300S there for the transmission shifting recall and the Bluetooth module replacement. Lonna was the service advisor that helped me and I I brought my 300S there for the transmission shifting recall and the Bluetooth module replacement. Lonna was the service advisor that helped me and I thought she's very professional and treated me very nice. I got the car back within the time frame promised and very happy with it. More