Orange Coast Chrysler Jeep Dodge Ram Fiat

I bought my car at this location -- horrible experience -- my recommendation is to never, ever do business with this dealer. I received the worst service at this company. This firm refused to secure my c -- my recommendation is to never, ever do business with this dealer. I received the worst service at this company. This firm refused to secure my car after it flooded and I was waiting for Jeep to determine if they would cover the defect in the windshield that caused 3 inches of rain to puddle in my car. (This event follows several other instances of of replacing the same parts repeatedly due to other defects -- which were very costly). I had to demand that the Customer Service Manager secure the car so that no further damage would occur -- and only after I told him his firm would be legally liable did he take action to secure the car from further damage. When I asked to speak to the General Manager, the Customer Service Manager refused to transfer the call, stating that the GM was was out of town (I had already confirmed that the GM was onsite that day with the front desk staff). When I finally spoke with the GM, he was very condescending when I requested answers as to why I had been given poor service and poor treatment -- he stated that the firm had been in business 30 years and I keep coming back so they must be doing something right. Are you kidding me???! I'm not here paying for rental cars (repeatedly) and paying for repairs of obvious defects because I want to -- I expected a higher level of customer service since they sold me the car. The GM told me to go somewhere else! Unbelievable!!! In my opinion this firm should not be in business. More

Summary: This dealer employs rude, arrogant service managers who blatantly attempt to take advantage of female customers and their perceived naivete. This is also the most expensive C/D/J dealer I've managers who blatantly attempt to take advantage of female customers and their perceived naivete. This is also the most expensive C/D/J dealer I've ever visited, and I've used at least five throughout California. The first time I visited this dealer, I was shopping for a Jeep. The saleswoman thought that the best way to sell me on a Jeep was to take me for a test drive and then turn donuts in a local parking lot. I left, convinced she was insane. The second time I visited, several years later, I had had my Jeep towed in because of a dead battery (jumping wouldn't start it). The dealer sold me a battery for close to $300. I had no choice but to purchase, as my truck wouldn't start. The whole time, the service manager was conversing with his cronies and barely looking at me as he shoved paperwork at me to sign. I was asking questions about my car's behavior and getting vague, "you're a woman and wouldn't understand" answers. The third time and fourth times I visited (failed LED lamp and transmission flush), the quoted prices were OBSCENELY high compared to either Pep Boys or other dealers. I also got the same jerk as my service manager. Although I no longer live in LA, tomorrow I'm driving 50 miles back to Buerge Jeep who will do the transmission flush for $100 less than Orange Coast. Unbelievable and unfortunate that Orange County lacks a respectable or even remotely competitive C/D/J dealer (Tuttle Click isn't any better). More

brought vehicle in for alignment. was told 89 dollars over the phone. Got to dealership, said it would be 120. 1 hour later Brian Koritzer in service calls to tell me my vehicle cannot be aligned. Bri over the phone. Got to dealership, said it would be 120. 1 hour later Brian Koritzer in service calls to tell me my vehicle cannot be aligned. Brian said inner/outer tie rods were busted and needed a new wheel and tire, cost would be roughly 1450. I said not to do any work I would need a second opinion. Got to dealership and i still had to pay the price of the alignment that was now listed as an "inspection fee" I pointed out the FREE inspection sign and it fell on deaf ears. Forced to pay the 120 and brought car to Firestone. Firestone aligned the vehicle and has been operating fine ever since. I have lifetime maintenance and alignment with Firestone for around 160 bucks, one time fee. They said there was NO damage to tie rods and wheels were scuffed, not destroyed. Report filed with dodge, consumer affairs, and BBB. I have purchased 3 vehicles from dodge.. not anymore. More

HORRIFIC EXPERIENCE............THE VERY WORST TREATMENT I HAVE EVER KNOWN.......THEY LIE, THEY CHEAT, AND ALL WITH A BIG PHONY SMILE!!!!! STAY AWAY!!!! GO ANYWHERE ELSE TO BUY !!!! THEY WON'T BE AROUND M HAVE EVER KNOWN.......THEY LIE, THEY CHEAT, AND ALL WITH A BIG PHONY SMILE!!!!! STAY AWAY!!!! GO ANYWHERE ELSE TO BUY !!!! THEY WON'T BE AROUND MUCH LONGER!!!! THEY SWITCH YOU FROM ONE SLEEZE TO ANOTHER HOPING TO WEAR YOU OUT !!!! DIDN'T WORK ON ME.......... More

Orange Coast Dodge emanate GREED, DECEPTION and CONTEMPT. Orange Coast Dodge have failed to properly repair my Intrepid on multiple occasions. The car has actually been returned to me in worse condition then Orange Coast Dodge have failed to properly repair my Intrepid on multiple occasions. The car has actually been returned to me in worse condition then when I dropped it off. That doesn't stop them from trying to "up sell" or "share the cost" of fixing problems which they create. More