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Orange Coast Chrysler Jeep Dodge Ram Fiat

Costa Mesa, CA

4.3
1,224 Reviews

2927 Harbor Blvd

Costa Mesa, CA

92626

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Showing 1,224 reviews

October 14, 2020

The team as I approached the service area was efficient and prompt in giving good service with a smile. I was especially pleased to see German More

by lalewis_8
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
German
Oct 14, 2020 -

Orange Coast Chrysler Jeep Dodge Ram Fiat responded

Thank you for taking the time to review us! It is wonderful to hear that German and the team delivered such an efficient experience. We appreciate your business and hope to work with you again at Orange Coast Chrysler Dodge Jeep Ram Fiat!

October 13, 2020

EMPLOYEES ARE VERY COURTEOUS, HELPFUL, KNOWLEDGEABLE AND VERY ATTENTIVE. PAUL GORDON AND HIS TEAM DO FANTASTIC JOB EVERYTIMEI COME IN. WE HAVE 3 FCA VEHICLES AND ALWAYS BRING THEM IN TO THIS DEALER. More

by Wilson
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
PAUL GORDON
Oct 13, 2020 -

Orange Coast Chrysler Jeep Dodge Ram Fiat responded

Thank you, Wilson, for posting this wonderful feedback for Orange Coast Chrysler Dodge Jeep Ram Fiat. We're thrilled to hear that Paul continues to impress you during your visits. It is a pleasure to have your business and we look forward to taking care of you in the future!

October 12, 2020

It was the first time that I have bought a car from a dealership and the the process was as smooth as I’d hoped. Art was great working me through the process of what the financial arrangements would be a More

by badnewsbills0
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Art, Armin
Oct 12, 2020 -

Orange Coast Chrysler Jeep Dodge Ram Fiat responded

This review made our day! Thank you for taking the time to share and for trusting Orange Coast Chrysler Dodge Jeep Ram Fiat with your business. It was a privilege to assist you with your purchase, and it is great to hear that you had such a fantastic experience working with Art, Armin, and the team. Congratulations on your new vehicle, and we are looking forward to seeing you again at Orange Coast Chrysler Dodge Jeep Ram Fiat!

October 11, 2020

xxxxin terrible!! You claim you activated the electric hook up for a trailer but don’t bother to test it to be sure it is, for $165. And then to add insult you tell me it was my fault, because of the hook More

by Haroldgwierenga
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Paul
Oct 12, 2020 -

Orange Coast Chrysler Jeep Dodge Ram Fiat responded

Harold - This is a concerning review to read. We strive for accommodating and knowledgeable service here, and I assure you that it is not our intention to mislead you or leave you dissatisfied. I would like to speak with you directly about what happened during your visit. Unfortunately, I am unable to find your contact information based on this review - would you consider giving me a call? Thank you, Cara Forman - Customer Experience Manager - 714 549 8023 ext 170

Oct 14, 2020 -

Haroldgwierenga responded

Orange Coast has contacted and hopes to correct this situation.

Oct 14, 2020 -

Orange Coast Chrysler Jeep Dodge Ram Fiat responded

Please contact Cara Forman, our Customer Experience Manager, at 714 549 8023 ext 170 if this is not completed to your satisfaction. Thank you for letting us correct the issue.

Oct 17, 2020 -

Haroldgwierenga responded

Well OCCJDR&F has corrected and fixed my Jeep at no extra charge. I can't say it was the smoothest ordeal since even when they had the car for the second time they called and questioned my installation of the adapter plug to the hitch. After they apparently didn't like my tone so they went after the problem. Go figure it was an error on their end because they called to apologize and said they found a problem in the computer. They reset the system and then tested the lights to be sure they worked correctly, which they should have done the first time. The thing I was disappointed with the most was their dealership arrogance which only ended in the final phone call when they had to admit the error. I love my Jeep so they'll probably have the unfortunate experience of seeing me again since I intend to put many miles on it for many years.

Oct 21, 2020 -

Orange Coast Chrysler Jeep Dodge Ram Fiat responded

My sincerest apologies for our staff being arrogant. We strive for excellent customer service and reading this second review is truly disappointing. I will be addressing the staff you worked with, but in the meantime, if you would like to discuss this further please contact me at 714 549 8023 Ext 170. Cara Forman - Customer Experience Manager - 714 549 8023 ext 170

Oct 31, 2020 -

Haroldgwierenga responded

There really isn't any need to discuss it, however I am glad to hear you addressed it with your staff. I also deal with people on a daily basis and it's easy to get complacent and arrogant since we live in the land of entitlement. I was just surprised that the people who did the work didn't bother to check to make sure it was working properly, and that they were offended that I assumed they should have. Maybe they'll think twice about that one. Anyway, I am very glad that you've addressed it, corrected the problem, and continued to publicly correspond with me about it, very professional. With that said I will bring my Jeep back in when I have a problem with it I can't fix on my own. I will also recommend you for service since I can prove you do stand by your work, even if you need to be called out on it. Don't worry, many people need to be called out and they still don't right their wrongs, and don't care. You do!! Thanks!

October 10, 2020

Very efficient courteous and friendly staff. Will tell family and also friends about how well the department is run. Also if anyone needs new car More

by Wilson
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Paul Gordon
Oct 12, 2020 -

Orange Coast Chrysler Jeep Dodge Ram Fiat responded

Wilson - Thank you so much for recommending Orange Coast Chrysler Dodge Jeep Ram Fiat to your friends and family! That really means a lot to us. Hope to see you down the road!

October 09, 2020

Matthew Rodriguez is the best. top notch customer service. From the moment I pull up he remembers my Fiat Spider convertible and gets my car serviced fast and efficiently. I wont go anywhere else More

by agodwin
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Matthew Rodriguez
Oct 12, 2020 -

Orange Coast Chrysler Jeep Dodge Ram Fiat responded

We love that you can depend on Matthew to take excellent care of you and your Fiat 124 Spider. Thank you so much for being a loyal Orange Coast Chrysler Dodge Jeep Ram Fiat customer! We truly appreciate your continued support and hope you have a great week.

October 08, 2020

OC Motorsports is the only place I will take our Jeep’s for maintenance and upgrades. Kris is very knowledgeable and explained everything to us. More

by James R.
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kris Chamley
Oct 08, 2020 -

Orange Coast Chrysler Jeep Dodge Ram Fiat responded

James - thank you for always trusting our team to take care of your Jeeps. We're pleased to hear that Kris continues to impress you during your visits to Orange Coast Chrysler Dodge Jeep Ram Fiat. Hope to see you next time!

October 04, 2020

The Service Department at Orange Coast is top notch ! Friendly , professional- they did an outstanding job repairing my Chrysler 200. When I picked up my vehicle I shocked to see it cleaner than when I d More

by ronwestrick
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Lonna Love
Oct 04, 2020 -

Orange Coast Chrysler Jeep Dodge Ram Fiat responded

Thank you for your confidence in the Orange Coast Chrysler Dodge Jeep Ram Fiat team! We appreciate your business and hope to work with you again down the road. Safe travels!

October 04, 2020

Service at Jeep is great. Friendly staff, clean waiting area, and great experience overall. One of the few Jeep dealers that is actually enjoyable to go to. More

by N_O_E_L
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ferdie Ang
Oct 05, 2020 -

Orange Coast Chrysler Jeep Dodge Ram Fiat responded

It makes our day to hear that you enjoy your visits with us at Orange Coast Chrysler Dodge Jeep Ram Fiat. Thank you so much for trusting us with your vehicle! We hope you have a great week.

October 03, 2020

Very honest and good service.. very fast service. Very friendly. Did give the run around. It was a pleasure working with our sales representatives. For will refer our family and friends. More

by Susiegazazyan
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Rodney Muller
Oct 05, 2020 -

Orange Coast Chrysler Jeep Dodge Ram Fiat responded

Susie - Thank you so much for the positive feedback about our customer service! It means a lot that you would recommend us to your friends and family, and we truly appreciate your support. Happy driving in your new car!

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