Orange Coast Chrysler Jeep Dodge Ram Fiat

Disappointing Waiting in line out to street. Slow service, rude and disrespectful. Charge money for loaner while my car is being repaired. Very unpleasant experi Waiting in line out to street. Slow service, rude and disrespectful. Charge money for loaner while my car is being repaired. Very unpleasant experience overall. Just sold my Jeep and bought a Mercedes. After three Jeeps I’ve never had a good experience and will never consider a Chrysler product again. More

Very pleased Paul from the service department was amazing! Answered all my questions and made sure I was taken care of! Great place to take your car to. Thankyou P Paul from the service department was amazing! Answered all my questions and made sure I was taken care of! Great place to take your car to. Thankyou Paul! More

Used Challenger purchase I met up with Jose and test drove a Challenger. I wanted to test drive another and he had it ready for me the next day. He was very informative. I the I met up with Jose and test drove a Challenger. I wanted to test drive another and he had it ready for me the next day. He was very informative. I then met Matt the sales mgr sp he couple appraise my trade in. Then Omar hooked me up with the warranty etx. I was in and out of the dealership in just over 3 hours. And the best part, they weren't overbearing at all! I'll go back again when the time come. More

The way car buying should be When you can do you haggling over email, drive in, formalize your deal in 30 min. and drive out in about 3 hours, that's about as good of an experienc When you can do you haggling over email, drive in, formalize your deal in 30 min. and drive out in about 3 hours, that's about as good of an experience I've ever had at a dealership. Rod is a good salesman and treated my wife and I great. I'd recommend this dealer to friends or family members looking for a vehicle. More

Stellar client service The BEST client service I’ve experienced in a Jeep dealership for over 15 years of owning a Jeep. Took my car in for an engine light covered under wa The BEST client service I’ve experienced in a Jeep dealership for over 15 years of owning a Jeep. Took my car in for an engine light covered under warranty and they took me right away. Have dealt with Tuttle Click over the years and they wanted me to wait for a week and have not been happy with them over my most recent past encounters. What a breath of fresh air dealing with with OC Jeep and highly recommend them for service or purchase of a new car. Excellent staff and service! More

BATTERY ISSUES ferdie went above and beyond the Call of Duty to get my car fixed as soon as possible. Exemplary customer service and friendliness. Recommend them for ferdie went above and beyond the Call of Duty to get my car fixed as soon as possible. Exemplary customer service and friendliness. Recommend them for their service as well as their sales affordability. More

Courteous, prompt and professional Roy and Ryan were a pleasure to work with. They answered all of our questions and didn't keep us waiting. Good job - both of you. Roy and Ryan were a pleasure to work with. They answered all of our questions and didn't keep us waiting. Good job - both of you. More

Josh- All Star Josh’s knowledge, patience and courtesy are an asset to the dealership. His willingness to stay late and not rush us really speaks volumes about his Josh’s knowledge, patience and courtesy are an asset to the dealership. His willingness to stay late and not rush us really speaks volumes about his character. He even waited until I drove off the lot to make sure I had my Bluetooth functioning. Also, a shout out to ( I think her name was) Lori in finance. Again, another staff member of this dealership who displayed patience , and humor, as doors and gates were closing. In other words, it was late and she still took her time to make sure the deal was sealed. More

It took 4 hours to do an oil changeand tire rotation terribl I bought my Dodge Charger at your dealership. After my bad experience with your service dept. You have lost a customer for life!! And I am in the mark I bought my Dodge Charger at your dealership. After my bad experience with your service dept. You have lost a customer for life!! And I am in the market to purchase a Dodge Challenger scatpack not from Orange coast now. It took 4 hours to do simple maintenance oil change and tire rotation. 3 hours into my waiting. I approached German Moreno service jerk. He didn’t care, I took a picture of his name tag and he said I couldn’t do that and then he challenged me in front of your service staff including Ferdie your service manager. I said are you challenging me a paying customer who bought his car here. Freddie had to tell this jerk three times to leave the service area. I was just checking 3 hours into my service what was happening with my basic service? Freddie told me that German was having a bad day. Wow really!! Threatening customers. Lonna Love was terrible & uncaring about Me the customer also. This poor service starts at the top!! Orange coast management and service department. You have lost a valued customer. But I am sure that no one there cares about the customer. Wait until this happens to more customers and you go out of business. Maybe then Orange Coast Dodge will care. I expect at least a phone call from Jeff Peters or management. You have lost another customer I can go elsewhere for my new purchase and service. I was embarrassed by German Moreno, Lonna Love and your entire terrible service team. I will never return unless I hear from your management About this ridiculous treatment from your service staff. More

Amazing Service! Paul in service is absolutely amazing and the reason we return again and again! We have had terrible service experiences at other dealerships but is a Paul in service is absolutely amazing and the reason we return again and again! We have had terrible service experiences at other dealerships but is attentive, responsive and fair! More