Orange Coast Chrysler Jeep Dodge Ram Fiat

Had car serviced for oil change I arrived early at 7am when the dealership opened to service my Jeep and there were 4 cars a head of me. It seemed like they were not prepared and ha I arrived early at 7am when the dealership opened to service my Jeep and there were 4 cars a head of me. It seemed like they were not prepared and had no communication with each other because the guy that asked what service I needed stated they didn’t have any service cards and to just go in to request my service. When I spoke to the advisor she asked for me to go outside to get the service card And I had to explain what the previous person advised me. She didn’t even have her name on the paperwork it was another guy who didn’t even help me. For a simple oil change and tire rotation I took 4 hours to complete. I didn’t get any updates while I was waiting in the lobby. I had to ask 3 times the status and each time I asked they would say it was almost done and they needed 10 more minutes. Well those 10 minutes turned in 4 hours cuz They completed the service at 11:30 am. I even had to ask if there was any recommended service still needed. Another service agent had to look it up and stated oh yes filters can be replaced. I was frustrated because it was 4 hours of waiting and they didn’t bother to tell me the recommended filter change. 5 people that came in after me were able to get their service done with in 1 hour of their arrival and I saw they were getting updates. Were I had to ask several times if my car was almost finished, Very bad customer service experience. I have visited this dealership a few other times and had a great experience, but this is my first time experiencing this bad of a service, I’m not sure if it’s a new group of service agents but they were the worst I’ve dealt with. I’m not sure if I will go back or try another dealership to compare. More

Service department horrible service Service department is a disappointment. German at the front counter talks a good talk. He told me I needed my air conditioning filter replace when I c Service department is a disappointment. German at the front counter talks a good talk. He told me I needed my air conditioning filter replace when I came in for a oil change. Additional $75 . I almost fell for it, my car is only 24 k miles and I just bought it used a few months back. I asked him how often do you need that replaced . He said about every 15 k miles and they probably didn't replace it for me at the other place . I asked him how does he know I need one now? (Since I just walked in the door and no one has looked at my car ) He said, oh the mileage tells me. After that I said, take it off my order. I made an appointment at 9 am and after that he said it would take an hour and half . It's been 2 hours , I asked how much longer and he said Another 30 min. Coincidentally I have to wait longer than everyone else for a simple oil change. More

Value I was offered a great package for oil changes and tire rotations. The service was very quick and the sales person that handled the business was very I was offered a great package for oil changes and tire rotations. The service was very quick and the sales person that handled the business was very friendly and helpful. His name is German, and I now look for him each time I go into the dealership More

Awesome experience Had to bring my Jeep in for unseen maintenance. The entire team made me feel like they had me covered for whatever I needed. Besides having everything Had to bring my Jeep in for unseen maintenance. The entire team made me feel like they had me covered for whatever I needed. Besides having everything fixed to more than my satisfaction one incident stood out. My service rep needed my insurance card for the loaner vehicle they provided, however being unprepared I had to email him since I had forgotten for months to print one. Instead of just accepting the email and moving on Mark actually printed a copy for me to put in the Jeep. I thought that was an awesome example of customer service. I appreciate this team and how they took care of not only my Jeep but myself. More

Great service Took my Jeep Wrangler in for a recall notice the work was completed in a timely manner I was provided a ride home in a Uber Took my Jeep Wrangler in for a recall notice the work was completed in a timely manner I was provided a ride home in a Uber More

Very satisfied customer! I brought our son’s 2012 Fiat 500 for service, was quickly greeted in pull up lane and referred to Mark. Mark was very friendly, helpful, knowledgeabl I brought our son’s 2012 Fiat 500 for service, was quickly greeted in pull up lane and referred to Mark. Mark was very friendly, helpful, knowledgeable and came and got me in your waiting area exactly the time he said my car would be done. I was hesitate when I heard German wasn’t in on that day as we have a great relationship with him from OC Fiat where we have taken the car for service since 2012. I was very happy that Mark took such good care of me. I also wanted to compliment the woman (sorry didn’t get her name) sitting diagonal to Mark on her great customer service. She went out of her way to find me an iPhone charger when I was sadly surprised to find my phone very low on battery upon arrival - and needed to make phone calls. Thank you to everyone, will definitely recommend your dealership. More

Great team at Orange Coast! Had a great experience with Orange Coast! Everybody was very friendly and professional. Salesman Iron Mike was honest and upfront from the beginning a Had a great experience with Orange Coast! Everybody was very friendly and professional. Salesman Iron Mike was honest and upfront from the beginning and answered all of my questions and concerns. I appreciate the effort and hustle of the sales manager and finance dept. to get me out the door with a great price! More

No follow through Took my Jeep here for the first time for an oil change. The oil change was much more than expected. Then to find out I had a crack in my radiator and Took my Jeep here for the first time for an oil change. The oil change was much more than expected. Then to find out I had a crack in my radiator and needs a whole new radiator. I was told that it should be covered by my warranty and just send them the company name and number. I have now sent them the information asked for 4 times (called and emailed) over the last week and still no response. Let’s say this isn’t the way I like to do business or who I choose to do business with.... More

Horrible service department This dealership inherited the Fiat brand and it is obvious that they don’t care about servicing Fiats. A very minimal effort was directed towards sol This dealership inherited the Fiat brand and it is obvious that they don’t care about servicing Fiats. A very minimal effort was directed towards solving what should have been a warranty covered issue. More

The best workmanship in have ever seen. Not cheap but wznt i The best sevice anywhere on my little Abarth. German Always takes personal care and is akways happy to help and answer qurstionf S. Super guy sup ser The best sevice anywhere on my little Abarth. German Always takes personal care and is akways happy to help and answer qurstionf S. Super guy sup service. Promot to owner More