Orange Coast Chrysler Jeep Dodge Ram Fiat

Battery dies a week after oil change visit This is my first time to this dealership. I had a friend taking my car for an oil change. My friend had emphasize the tech to double check the batte This is my first time to this dealership. I had a friend taking my car for an oil change. My friend had emphasize the tech to double check the battery since she once had a bad experience about her tech. Everything was fine on the result sheet. However, just after 3 days of driving, the starter did not work. Battery light, oil changing light, coolant high temperature, all come up at once. I dont expect to re-visit the place that early but I guess there are not much choices. More

1st Oil Change I had a positive experience at Orange Coast Jeep. This was my first experience with their service department an I found Paul my service advisor to be I had a positive experience at Orange Coast Jeep. This was my first experience with their service department an I found Paul my service advisor to be very helpful. More

My go to place to service my Jeep Been getting my car serviced here for almost 10 years. Jeff Peters and his team (Lonna, Paul, Tony) have all been so great and helpful with my service Been getting my car serviced here for almost 10 years. Jeff Peters and his team (Lonna, Paul, Tony) have all been so great and helpful with my services! I’ve had my car for a while so the high mileage services can get costly, but the team were great with letting me know which service is more priority and what I can wait on till my next visit. I appreciate their honesty and helpfulness every time I come for a visit. Look out for emailed coupons to help with the service costs! Would definitely recommend ! More

Communication is key. This was probably the worst experience I've ever had getting my truck serviced. The lack of communication from the service advisors is staggering. Ove This was probably the worst experience I've ever had getting my truck serviced. The lack of communication from the service advisors is staggering. Over 3 days I had to call 7 times to get 1 update on my truck. Out of the 7 times 1 I actually got a hold of Tony. The Service advisor didn’t know one of the techs went home sick until the end of the day, which made my truck stay another day, no work was done to it on the second day. It took 3 days to do oil change, 3 recalls, program the infotainment system, and squeaking breaks. I got my truck back dirty with smudges and dust all over the interior, and to top it off I got the usual "we can't duplicate the problem", (breaks squeaking) that started happening 10 min after I left the dealer. When I asked how long they drive my truck for this issue I was told we can’t spend all day driving to hear squeaking breaks. Absolutely unacceptable. I sent an email to dodge corporate with the details of how bad of an experience I had but I have yet to hear back. If your car or truck is brand new and you want even the slightest bit of communication avoid, avoid, avoid this place. I won't be taking my truck back. But hey, I got a free loaner... More

50,000 mile service Always good to work with German And I appreciate the heads up emails telling me of up coming service Would like to see more Fiat related graphics i Always good to work with German And I appreciate the heads up emails telling me of up coming service Would like to see more Fiat related graphics in waiting area More

Paul Gordon at Orange Coast Dodge My service advisor Paul, is the mind of man you can trust with your car or truck in any situation. His attitude and professionalism is only surpassed My service advisor Paul, is the mind of man you can trust with your car or truck in any situation. His attitude and professionalism is only surpassed by his demeanor and level of service. I have taken all of my Dodge products to him, for a fair and honest review of maintenance and service, coupled with a regard for my pocket as well as my time. Top notch...in every aspect and communication throughout the entire process... Thanks Paul..for keeping me and my vehicles in the fastlane. More

Great job Mark Anderson did a great job with my recent service needs I have purchased three cars from the dealership and this was the first time Mark helped Mark Anderson did a great job with my recent service needs I have purchased three cars from the dealership and this was the first time Mark helped me with the service More

Very satisfied Hello! I love going to the facility specifically for Paul! He’s always taken such good care of my car, my son’s car, and some of my family member’s ca Hello! I love going to the facility specifically for Paul! He’s always taken such good care of my car, my son’s car, and some of my family member’s cars. The amount of quality and care he puts into his customer service is unparalleled in comparison to other dealers, new/and used. More

Service experience My experience at Orange Coast was great. Paul in the service department was very helpful. I would bring my car back to this dealership again in the fu My experience at Orange Coast was great. Paul in the service department was very helpful. I would bring my car back to this dealership again in the future if need be. More

**MILITARY AND OTHERS BEWARE** After extensive correspondence back and forth with their Online Sales representative, I thought the final price was settled and agreed upon. Originall After extensive correspondence back and forth with their Online Sales representative, I thought the final price was settled and agreed upon. Originally the sales person quoted me at $923 for DMV fees, which meant they were calculating this 60k truck as if it cost over 150k. I thought this was insane so I used the DMV calculator from the official DMV website to double check and they were indeed up-charging like crazy. I let him know that as a non-resident, active duty military I would be waved from some fees. Salesman came back with $110 for DMV fees. Sounded good. When I visited the dealership and it was time to sign all the documents with their finance guy, they changed the sales tax because it was "miscalculated". Even though the salesman acknowledged my zip code multiple times in our emails. This I could accept because I didn’t expect them to pay it for me. I signed all the documents and called it a day. About 3 weeks later I get a text from the same finance guy demanding an additional $338 for DMV fees, after going back and forth trying to understand why I would absorb their mistakes, he threatens me with his office manager calling my commanding officer to collect the money. This is incredibly illegal and plain unethical and unprofessional. I then resulted to having the Base Legal Office get involved and rectify. Ultimately, after Legal got involved they accepted their own mistakes. Hypothetically speaking, these people could quote you $1 for certain fees and then threaten and demand different amounts. That’s pretty vile. More