Orange Coast Chrysler Jeep Dodge Ram Fiat

A pleasant experience The service advisor was very professional and helpful at my request . The car was ready the time he promised, was also washed .Overall the experienc The service advisor was very professional and helpful at my request . The car was ready the time he promised, was also washed .Overall the experience was excellent More

Poor communication I had to come in 3 times to get a recall fixed. First time no part available. I made the appointment and was told to come in and when I did they sai I had to come in 3 times to get a recall fixed. First time no part available. I made the appointment and was told to come in and when I did they said the part didn’t get ordered. Second try same. 3rd try I cane in when told and they said they were sorry but the part couldn’t be found even under my name they reserved it under. I asked to see the manager and all of a sudden the part was found. More

Oil change Long story short- my vehicle was moved into an area where they thought it was due for more maintenance then it actually needed. (Still no word as to w Long story short- my vehicle was moved into an area where they thought it was due for more maintenance then it actually needed. (Still no word as to why that happened). I was first in line @7am Monday morning for an oil change I was told I did not need an appointment for. After checking status on my vehicle for the third time "two hours" later with my advisor I finally stood there until I got an update also my vehicle was never washed as I was told it would be. I was called back & credited with a FREE oil change on my next visit. The caller said I would not have to convince my service advisor on my next visit that this all happened because his name would be on my FREE oil change credit & I'm okay with that. Poor communication with the service advisor I think but happy I was notified & credited with a FREE oil change. More

Service Dept was Great! First time at this dealer service dept. Tony was great and helpful. AND the other service Gentleman stepped up to help and make sure I didn’t have to First time at this dealer service dept. Tony was great and helpful. AND the other service Gentleman stepped up to help and make sure I didn’t have to wait to pay. Everything was very timely and no waiting. More

Service Dept I took my Jeep in for service and recall items. The person I was assigned to (I think his name was German) informed me that there were no more rental I took my Jeep in for service and recall items. The person I was assigned to (I think his name was German) informed me that there were no more rental cars and that he would call me as soon as one gets turned in. I waited 3 hours and then called him. I left him a voice mail. I waited another hour then called back and was sent to his voice mail. I hung up and called again and was given another service advisor. He told me that a rental was just turned in. What a coincidence! I left my car and took the rental. I explained that I bought an extra package from finance to cover any scratches on my Jeep. Of course he had never heard of it but would look into it. I returned to get my Jeep. They had detailed my Jeep but the scratches were still there. I was told to go out to the waiting room and they would bring my Jeep up in a couple of minutes. I waited over 30 minutes for them to bring my car to me. They told me there were cars in front of it that they would have to move. In reality, my car was next door in an overflow lot and they didn’t know it. I had one of the service personnel come up to me in the waiting room to inform me of this and that he needed to see my paperwork to retrieve a service number. Finally my Jeep was delivered. No a fan of this service dept., they say one thing to keep you happy but I would prefer it they were up front and told me what was really happening. More

Fiat service Overall great but w one huge caveat. They NEVER answer the phone. Tried for two weeks to speak w someone over the phone and after a dozen calls not on Overall great but w one huge caveat. They NEVER answer the phone. Tried for two weeks to speak w someone over the phone and after a dozen calls not one answer. Also emailed but no response. The service depth needs a dedicated receptionist. And in person the mgr is too busy to help everyone properly. It’s insane. One you finally do get help though, they do a great job. they are woefully understaffed in the office. More

Great service fro tony. Had engine and issues and ended up getting a brand new engine. Tony went the extra mile to get us a comparable rental whiffle car was getti fro tony. Had engine and issues and ended up getting a brand new engine. Tony went the extra mile to get us a comparable rental whiffle car was getting fixed More

Service department is excellent! I had my Fiat 500e serviced here for a recall and they did excellent work. Thank you German for getting all the warranty repair items itemized and fi I had my Fiat 500e serviced here for a recall and they did excellent work. Thank you German for getting all the warranty repair items itemized and fixed in one appointment. We are definitely returning back for any other service work on our Fiat 500e. Thank you for the excellent service. More

Excellent, very fast and helpful. The staff was very helpful. I was able to handle most of the process via telephone. By the time I arrived at the dealer, my car and paperwork were bot The staff was very helpful. I was able to handle most of the process via telephone. By the time I arrived at the dealer, my car and paperwork were both ready to go. More

Repairs after warranty had expired I received help from Lonna Love at service dept. The warranty on my promaster had expired and my van needed major repairs. Dodge and the service depa I received help from Lonna Love at service dept. The warranty on my promaster had expired and my van needed major repairs. Dodge and the service department helped me out extensively. Dodge stood by their product . The repairs were made and i paid a minimal fee. Im very happy. More