Orange Coast Chrysler Jeep Dodge Ram Fiat

Happy customer! Shopped around for months for a wrangler unlimited, narrowed my search down to exactly what I was looking for but was dreading the dealership experien Shopped around for months for a wrangler unlimited, narrowed my search down to exactly what I was looking for but was dreading the dealership experience. Found the perfect car at ‘the big Jeep ‘ dealership down the street in hb but their yelp reviews were horrible (and for good reason) I went to the ‘other guys ‘ first as their internet prices were almost to good to be true... and they were. They had no interest in a simple transaction but tried burying the purchase in add ons so I left, went home for plan b. Contacted Rod at south coast and wow! What a pleasant experience! In and out in 30 minutes! Seriously the most pleasant experience in purchasing a car! No pressure, no bs, straight to the point and they matched the ‘big guy Jeep ‘ dealerships internet price! Would definitely recommend, five stars! More

Just like a trip to the Dentist It was an unpleasant process but in the end, everything was taken care of. Made an appointment for an oil change and lifter noise, approximately 6-8 It was an unpleasant process but in the end, everything was taken care of. Made an appointment for an oil change and lifter noise, approximately 6-8 hrs of work. Did not receive a call or return of my inquiries for 3 days not including Sunday. When contacted I was given a completion date that was not meet. Upon showing up to pick up my vehicle, not all the work had been completed. A loaner car was provided with an empty gas tank and the warning light beeping. Couldn’t go any place until I hunted down a gas station. In the end the car was fixed but the service advisers need to get out a inspect the vehicles after service. More

It was ok I was unhappy with it because the service manager told me he was going to take care of me but when I told him what was wrong he looked at me like he d I was unhappy with it because the service manager told me he was going to take care of me but when I told him what was wrong he looked at me like he didn’t want to be bothered. So it made my visit to the dealership just ok. I don’t need any calls, texts or emails on this I will take my business elsewhere. More

Dodge Durango Nick was very knowledgeable about the Durango and he was not pushy. He was friendly. We did have to wait because there were alot of customers that day Nick was very knowledgeable about the Durango and he was not pushy. He was friendly. We did have to wait because there were alot of customers that day but Nick kept asking if we needed asnything while we waited. We will definitely recommend to friends and family. More

Great customer service , the waiting time was shorter than expected, friendly staff, and I like that they provide coffee while waiting for your car to be serviced, and the c , the waiting time was shorter than expected, friendly staff, and I like that they provide coffee while waiting for your car to be serviced, and the car wash of course! More

Excellent Experience Had an excellent experience with this dealership. The dealer had many nice incentives that I was able to take advantage of, outside of the factory r Had an excellent experience with this dealership. The dealer had many nice incentives that I was able to take advantage of, outside of the factory rebates. I was helped by Max B. and found him to be very up front and transparent. He was able to answer my many questions about the RAM 1500 trucks and their packages. There was no sales pressure at all. They were willing to hold the truck overnight while I thought about it and reviewed the numbers. All of the pricing was fair and Max went through the numbers with me so I fully understood each of the line items. There was nothing hidden in the price from what was advertised online. This was one of the easiest car-buying experiences I ever had and I could not be happier with my purchase. They do have dealer options that you really do not have a choice in purchasing (the KARR security system and nitrogen in the tires), but I was able to substitute out their KARR security system with credit towards an extended warranty. More

Great Customer Service Tosha is the best ,,, She’s in the Service department and took care of my Jeep ,,, Tosha is very professional and very courteous. Keep up the good wor Tosha is the best ,,, She’s in the Service department and took care of my Jeep ,,, Tosha is very professional and very courteous. Keep up the good work Tasha,,,,, Thank You ,,,, More

Max B = awful sales person - condescending and laughed at me I had been looking around for the new 2019 Ram Rebel and on a RAM truck message forum (5thgenrams.com), I was referred to Max B as another local forum I had been looking around for the new 2019 Ram Rebel and on a RAM truck message forum (5thgenrams.com), I was referred to Max B as another local forum member just picked up a Laramie trim from Max. This dealership had tons of Rebels compared to other dealers who had little to none. So I figured they have the most inventory means they know how to get one for me?? So I call Max B. and introduce myself and tell him that I was referred by a forum member. 1st red flag - Max did not care about the referral or his deal - he just wanted to sell me a truck. Max was offended when I told him that of the 35 Ram Rebels in stock that I could not pick one. So he asks some questions and I give him answers. I offered to send a build sheet from the Ram website so that he can look for an incoming Rebel that met my needs. I email him my build sheet and he calls back and starts to ask questions on package options and such. 2nd red flag - Max arrogantly states that a 3.6L engine (base) can not be had on a Rebel and never will be. That was a lie - there were a couple of 3.6L Rebels popping up in San Diego and Lake Elsinore using the Ram truck locator. I could tell Max wanted me to just take a truck off their lot and forgo looking for a 3.6L engine. I felt that Max was lazy and didn't want to pick up his fingers to locate an incoming or find a factory order D1 or KZ status. 3rd red flag - Max says why get a V6 engine when a REAL MAN drives a V8 Hemi. I try to explain that I am not going to haul, not going to tow, and need the truck as a daily driver. Max making that sexist remark is unheard of these days unless he came from a trailer trash area of Georgia. 4th red flag - Max would not tell me which is more affordable to lease on a Rebel when we started to talk about numbers. He just said he has no idea about residuals and money factors. Huge mistake - all salespeople are taught to give out base numbers when a customers asks - how do they close a customer ??? 5th red flag - Max laughs at me when I try to change over to a Big Horn trim with a 3.6L engine and says that a special order will take 6-8 weeks. That was a lie - there were tons of dealers receiving Big Horns with base 3.6L engines. As a matter of fact I just test drove the Big Horn at an Anaheim dealer 2 weeks prior. 6th red flag - When asked about special ordering, Max immediately changed his superior attitude to that of condescending. Max did not want to do a special order because it means he would have to work. I could tell Max wanted to sell a truck to me now - not in 6-8 weeks for a special order. How a car dealership survives without having some of their sales on a custom order is beyond me. Do NOT do business with this person or dealer - he will lie thru his teeth to get you into any car they have. Max lacks basic customer service skills, no knowledge of financial numbers, will berate you if you want a special order, and make sexist remarks. Beware females who are independent - Max will rub you the wrong way as he did to me. More

not good, customers service is not good need more people I went in for an oil change and it took longer then they said and they done how got a flat in my tire which made it take longer. Then didn’t even hav I went in for an oil change and it took longer then they said and they done how got a flat in my tire which made it take longer. Then didn’t even have time to wash it because know I was late for an appointment that I had plenty of time to get to. Then they told me I had to do diff service and transfer case service which they wanted almost $600 dollars 💵 to do it. The fluid is around a $100 so why so much? More

Internet purchase went very well Dealt with Tyler over email in getting our new Chrysler Pacifica Hybrid for the entire transaction. Was notified a day earlier than the scheduled to p Dealt with Tyler over email in getting our new Chrysler Pacifica Hybrid for the entire transaction. Was notified a day earlier than the scheduled to pick it up. Paperwork was smooth and walked out of the dealership with a new minivan. Smooth, quick, and easy. More