Orange Park Mitsubishi

Thanks for the great service. Everything went went and staff was great. Finance etc. Tiffany was helpful. Quick response and follow up. Expedited service etc

Sales representative (JB) assured me my new car had the equipment that I was requesting. Also spoke with manager (Eddie) and was again assured it had the equipment. After purchasing the vehicle I found that it really didn't have any of the promised equipment. Called the sales representative (JB) and expressed my concerns and he referred me to manager Eddie. To date I've left 4 messages for Eddie and his manager and can not get a return call. will definitely not purchase any from this dealership again. I've owed 4 Mitsubishi vehicles in the past but this will be the last one.

Top notch dealership! Working with Chris and Justin was a very good experience. We negotiated the deal before we traveled 2 hours away. It was so nice not to sit in a dealership and go back & forth for hours! Thank you guys for making this an awesome experience and staying open until we arrived.

Called to send an Outlander there for a key to be cut, was told that we could drop it off without scheduling an appointment. Took the car there and dropped off. After calling multiple times for multiple days for an update on the car, it was FINALLY found. Then, when we asked what the status was they couldn't give us an answer. After about 3 weeks, they finally said that it needed a battery before they could cut the key. After a week or so of going back and forth about a battery, the key was finally cut. We called and paid for it over the phone and received a receipt via email, so we sent a transporter over there. When they got there, they wouldn't release it as they said it wasn't paid for. I then called to talk to someone to advise that I had a receipt in my hand for the work that was done, and was cut off by the employee MULTIPLE times!! VERY VERY RUDE AND VERY UNFRIENDLY! I regret sending this car to OP Mitsubishi and will not be sending any other unit there for service.

Showed up late to look at a vehicle and Chris was more than accommodating to help out. All of the employees were very nice to deal with and did not feel any pressure to buy. Great car buying experience.

I tried to get an appointment 5/17 and the woman said she was busy and get back to me. She did not! A week later I called back and got an appointment for this morning. She could not tell me how long a “routine service” would take. So my wife followed me to the dealership. I was called 1 1/2-2 hrs later to pick up my car. All the way back, 36 miles each way x 4, 144 miles for my wife at a dealership that sold me on the fact that loaners were readily available. I spent from 6AM to 11:20 dealing with my car! No convenience there. I will not be purchasing another Mitsubishi and my wife no longer has any interest in the Alfa she has been test driving. Sales people are making statements they can not deliver on. I have a 3000 person data base. I will E-blast every one of them. Have a nice day!

I've given Ms. Ericka the employee of Mitsubishi Dealership 5 stars because, on 4/25/2019 I went in for my car service appointment and Ms. Ericka was very professional and efficient. She had the greatest smile when she introduced herself and her persona was very pleasant. She gave me a tour of the waiting lounge and she addressed the issues I said I was having with my vehicle and offered a solution to fix the problem. In closing Ms. Ericka gave me really great service and a pleasant disposition.

THE SERVICE DEPARTMENT IS THE BEST OVER AT ORANGE PARK MITSUBISHI!!! THEY ARE HONEST AND THEY DO A GREAT JOB WITH YOUR CAR!! YOU ARE IN GREAT HANDS WITH ORANGE PARK MITSUBISHI SERVICE DEPT AND THE SALES DEPARTMENT ISN'T TO SHABBY NEITHER! SHOUT OUT TO SCOTT, THE SERVICE MANAGER!!! SINCERELY, SHAKIRA

Awesome service received today at this dealership. From the service advisor who greeted me when I arrived, to the tech who worked on my vehicle, and to the cashier whom I made the payment when completed. You are a class act and superb dealership in Orange Park!

I've taken my Mitsubishi to this dealership several times over the years for service. Never a complaint with service received. Polite service staff and good quality of service. Only area of concern is why an oil change costs different amounts every time I go in. Otherwise, no complaints. Nice dealership. Clean waiting area with free bottled water.