Orange Park Mitsubishi

bought a new mirage that came with a window sticker that included 3 years service (as well as nitro in tires and a wax job). after i got home i was informed i didn't purchase that package for the bargain price of 3 thou. i emailed twice ( a week apart) and didn't hear squaduce. i texted to get informed i don't get package (i guess they will want the nitro back from my tires..lol). i was told they would have my equity check to me in 7 to 10 days. i called today 13 days later and the billing had to look me up to find they owed me money (over 12 k). now i have to drive over an hour each way to pick up the check ( or wait another 12 days to see if it comes in the mail). i have averaged over 3 cars per year for 51 years. none of the future ones will come from hanania.

He was nice and did a good job on my car. He knew what he was doing and made my car run good. I liked the job well done.

Fiat service is by far the best. Upon completion of service, my car feels like a new car again. They are thorough in explaining my cars needs and how to best keep my car so it is dependable and safe for me to drive. Scott Wet is an outstanding service advisor and services my vehicle in a timely manner.

This salesman is awesome he really went above and beyond to make sure we we're taken care of. He is straight forward and very honest when it comes to giving you the information you need. He makes things happen we left the lot the same day with our 2018 Mitsubishi Thanks Chris he's our salesman for life.

Friendly atmosphere, professional employees, comfy and clean waiting room with some refreshments. We enjoyed buying a car there, the manager, in particular, was very knowledgeable and patient. Unfortunately, I don’t remember his name:)

I talk to “Pam” before I went to this shop today I told her what happened to my car, they recoded the key transmitter last December and I noticed that the fuses were marked I checked that fuse box before I actually went there last December but now I’m having problems with my AC , she refused that their mechanics touched my fuses but when they get done with the service she said there’s a fuse missing and they replaced it and charged me $147 which I think was from last time I went there...

I started my car buying experience over the internet, and upon my first conversation with Orange Park Mitsubishi, the manager told me "we don't play games". And they lived up to that comment. They emailed me a quote, we had a phone conversation, I drove to the dealership, and was driving my new 2018 Outlander Sport off the lot in about an hour. The people were respectful, helpful and not your stereotypical car salesmen. I was not pressured to purchase any extras, and did I mention that they gave me an excellent price on both the new car and my trade-in? Based on my past car buying nightmares, I would say that there's nothing that I hate more than buying a car. I mean, I HATE IT! Maybe if I had bought my first car at Orange Park Mitsubishi, I wouldn't hate it so much. I would definitely buy from them again, and in fact, couldn't picture me buying from any other dealership in the future. Best.Experience.Ever.

Came in to look at the Fiat but ended up buying an Outlander. The people were great - helpful but not super pushy, I was out of there with my new car within a couple of hours.

After being told no at other dealerships, we purchased a new vehicle, a vehicle that we thought was out of our budget,,,,we're we surprised!!!! Drove it home a little later...all we can say is Thank you ..Professionalism as it should be !!!

Pre-visit: I have had mixed feeling being a 1st time car buyer and my interaction with the sales rep wasn't one of the pleasant ones. I had a budget in mind and I clearly articulated on what my min and max limits (out of the door price) are and I conveyed the same over phone before visiting the dealership. I was confirmed that I should be able to find a new car (older version for the out of the door price I had in mind). I was surprised when I asked the rep to send me his business card through a text message so that I can schedule my visit. He responded in a very strange manner stating that I have his dealership number and I should call and schedule my appointment. At the dealership: I reached the dealership and again very strange there was no one available or visible. I walked around and asked a gentleman for the specific rep and he mentioned he worked out of the adjacent dealership. The rep admitted that he should have mentioned his office before hand. Test Drive: I have to say that he offered a test drive a new vehicle and fairly decent drive to test the automobile.The rep wasn't the most conversational (surprising for a sales person) or neither was providing the answers to all the questions regarding the car most enthusiastically. Upon completion of the test drive when I got down the car to check out the rear and boot of the car, the rep just walked in and did not bother to hang around to answer any questions I may have. By this time, you have created a perception of the host and even if you were convinced with the vehicle your are aren't convinced with the way you are being treated. The other thought is how you will be dealt with everytime you come for service which is far more important. Pricing discussion: We started the discussion and the rep walked in and brought me a bottle of water which was good gesture (most dealers offer). I have to say that the rep was the most diligent in getting to seal the deal. He spoke to finance team and gave me a quote. I was surprised that it was above the max budget and when asked he mentioned that he would have mistaken on the max numbers. The immediate next pitch was to look at an used car as a new car will not fall in that bucket. When I conveyed my hesitation on used vehicles, the conversation took a turn and more frustrated conversations began. I felt very pushy and demeaned at the end of the conversation, the rep managed to build a concrete wall between us and I was ready to walk out. He goes on to say that being a weekend he has taken time to work with me and over his other esteemed customers. Seriously, how does it matter to me as a customer if you have other customer appointments? Long story short, customer experience plays a bigger role in conversion of a deal and with this experience I wasn't keen to make a deal here.