Orchard Ford of Greenbush

It sounded like they forgot I dropped my truck off until I called them. And then told me the tech working on it called in. The next day I was told the tech, who called in worked on it for 2 days trying to d I called them. And then told me the tech working on it called in. The next day I was told the tech, who called in worked on it for 2 days trying to diagnose it. Hmmmm, yesterday he called in. Now the story changes! I'll never buy another car from that building no matter who owns it! Problem is the people they kept! More

Customer service was good over the phone at first. .but got lax in person and communication dropped at drop-off. I was promised my pregnant wife's car back the same day for a diagnosis for a misfire cy .but got lax in person and communication dropped at drop-off. I was promised my pregnant wife's car back the same day for a diagnosis for a misfire cylinder 3 and anything else that may be wrong. Tyler left early but never called me to say it wouldn't be done. I called an hour before closing and Joe (manager) said Tyler left already. He also said the car wasn't looked at yet. Next day i get a call that the issue is a valve gasket and offered a recommendation of fuel induction services. We were told all fluids and brakes and everything is great and working with the car. I sent my wife in an Uber to go pick up the car and I paid the diagnostic fee however Orchard Ford never told us there was a coolant intrusion or that my coolant was low. When my pregnant wife drove the next morning the car overheated and when we went to a local mechanic to check it out they said coolant is pooling in the cylinder and it's a common and known defect with ecoboost 2.3L Ford's. There's also a pending class action lawsuit. Car won't start now and I've been paying for rentals and rideshares for weeks. My baby comes next week and now we are down one family vehicle I work an hour away so I can't lend out my vehicle. We've always trusted Ford Motor for our family's needs. Now we only have memories of a great car now a huge paperweight taking up space on our driveway. More

I’m new to Ford service anyway, and let me tell ya Jeep service is way way better.. I have a parking brake fault occasionally, it’s in my app, service parking brake, I bring it out there they change the oi service is way way better.. I have a parking brake fault occasionally, it’s in my app, service parking brake, I bring it out there they change the oil and nothing with the brake which the solenoid had already been replaced when it started going crazy at 300 miles on my brand new truck, such quality., Now it’s occasionally going off again, my app says service. Bring it back when it’s going off they say. My first and probably my last new Ford. Unfortunately as I’ve been a Mustang guy all my life. Once I brought my jeep in for service and they asked, is it ok if we replace your power steering pump it’s a bit noisy. At Ford its, it’s not doing it right this second d, bring it back when it does. And I think my last gladiator came with 5 free oil changes. Thought Ford would be awesome and the Ranger raptor is cool, but yeah, do better, a lot better. More

Always attentive, prompt and eager to assist The customer service is the best I've received at any dealership I've ever been to. service is the best I've received at any dealership I've ever been to. More

Interacting with Tyler and the other members of Orchard Service Department reminded me that great customer service still exists even if you didn't purchase your vehicle there. The repairs were communicated Service Department reminded me that great customer service still exists even if you didn't purchase your vehicle there. The repairs were communicated well, and completed in a timely fashion. They provided a loaner to me, which was very convenient and thoughtful. After visiting 4 other Ford dealerships in the capital region, Orchard Ford is the only one I will return to for future work and/or another vehicle. Thanks again for the great experience! More

Horrible service was lied to about my truck and the work that was done to the truck. Not sure if I ever come back. that was done to the truck. Not sure if I ever come back. More

Very Satisfied. would recommend them for their overall professionalism and prompt attention to my needs would recommend them for their overall professionalism and prompt attention to my needs More

Terrible and poor service wated 3 hours before start service even with appointment poor manage. service even with appointment poor manage. More

I found the vehicle online. It was an extremely easy transaction. They drove it down to North Carolina for me. Thank you! It was an extremely easy transaction. They drove it down to North Carolina for me. Thank you! More

BEWARE, TERRIBLE COMMUNICATION & SERVICE. You recently serviced my truck, a 2019 F250 in November, a truck we bought from you last November (2021.) You charged approximately 3000 dollars f You recently serviced my truck, a 2019 F250 in November, a truck we bought from you last November (2021.) You charged approximately 3000 dollars for diagnostic services and repairs that were inaccurate and unnecessary. What made the situation even more untenable was the fact that even after that large expenditure, the truck still did not run. You then wanted to charge a minimum of 5000+ dollars for additional repairs, which were also inaccurate and unnecessary. As you well know, we had the truck towed from your garage as we were highly dissatisfied with what we perceived as a lack of transparency and forthrightness on your part. We made known that we had doubts about what the problem was diagnosed as (for good reasons.) We took the truck to another mechanic who ascertained what the problem was (completely and totally unrelated to what you said it was). The repair took less than a day, and this mechanic did not charge for the basic repair that was performed, as it was covered under factory warranty. You held our truck for weeks without being able to accurately diagnose or fix, giving concerns about your capabilities and honesty. Obviously, the loss of three thousand dollars is not something we can take lightly. We would like to think that, working and talking together, we can come up with a solution that would spare a local business from costly litigation and bad publicity. We would like to speak to you on this matter. We have called multiple time, left our information, and have been told that you'd get right back to us. Days to weeks, and still no communication. We are hoping your establishment has integrity we are yet to see, and will reach out as soon as possible. More