Orchard Ford of Greenbush

Was quoted for my service appointment via text message while my car was in for service. Once I arrived the invoice was for $100.00 more than what I was quoted. Horrible customer service, no apology and re while my car was in for service. Once I arrived the invoice was for $100.00 more than what I was quoted. Horrible customer service, no apology and refused to honor the price I was quoted. I will be reporting this to the BBB and NYS Attorney General's Office. Also they replaced my air filter and left the hosing loose and hose disconnected. I reached out to contact them via their website the same day I had this issue and no one has contacted me, almost a week later. More

Misrepresented the mileage on my car in the purchase contract, (Dylan Lee), completely rude after doing so, especially George Dienos. Disorganized, unprofessional and no concern or effort towards custo contract, (Dylan Lee), completely rude after doing so, especially George Dienos. Disorganized, unprofessional and no concern or effort towards customer satisfaction. More

Buying a new vehicle during the chip shortage was actually made easy thanks to the professional and friendly customer service, courtesy of Luke and Dylan. Two very knowledgeable sales associates with actually made easy thanks to the professional and friendly customer service, courtesy of Luke and Dylan. Two very knowledgeable sales associates with and a low-key, never pushy, hassle-free approach that was much appreciated. I highly recommend Wally's Ford of East Greenbush for a surprisingly pleasant car shopping experience and ask for Dylan M. he's a joy to work with. More

Was told all of recalls were taken care of, a week later I was informed a part was in for a recall that was “taken care of” had come in so I could schedule my next appointment. Also that a bent axel was cau I was informed a part was in for a recall that was “taken care of” had come in so I could schedule my next appointment. Also that a bent axel was causing a shake but after getting it replaced elsewhere, the shake is still presented and the axel was in fact, not bent. More

I enjoyed the honesty and integrity of the service advisor, Herb. He kept me well informed and was very pleasant throughout the process. I look forward to my next visit and will purchase my next Explo advisor, Herb. He kept me well informed and was very pleasant throughout the process. I look forward to my next visit and will purchase my next Explorer at the same dealership. More

Great contact before work was started and after work was completed. Everything was good as expected. Timely, professional. completed. Everything was good as expected. Timely, professional. More

I brought in two cars. One for repair and inspection and the other one just for inspection. The people at the service desk were helpful and pleasant. The guy who did the re One for repair and inspection and the other one just for inspection. The people at the service desk were helpful and pleasant. The guy who did the repairs, Mike, did an excellent job, as usual. (He is the same guy who repaired my car last year). I should also add that the cashiers were very pleasant to deal with as well. More

Unprofessional- Up front I told them I would consider diffrent options lease ect.... They Ran my credit and applied for a loan at a bank after I told them I just wanted to use Ford credit which I already diffrent options lease ect.... They Ran my credit and applied for a loan at a bank after I told them I just wanted to use Ford credit which I already have a good rate . Was told ford credit was a no go . And 950 dollar a month payment on a 2020 explorer was the best they could do ?? Went to Depolo ford and in 45 mins was tier one approved with ford credit traded my fusion In and 1500 down got 2022 XLT explorer 13.5k miles a year for 500 bucks a month !!! More

The employee at the service desk was rude and inconsiderate. He had no clue that he is working in a customer service position. inconsiderate. He had no clue that he is working in a customer service position. More