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Orchard Ford of Greenbush
East Greenbush, NY
404 Reviews
At Orchard Ford, we are proud to serve drivers throughout East Greenbush, Troy, Latham, and the surrounding Capital Region with an automotive experience centered on honesty, transparency, and exceptional customer care. Since opening our doors in 2025, Orchard Ford has quickly earned a reputation for putting customers first by offering an extensive selection of new Ford models and quality used vehicles backed by a knowledgeable, Ford Certified sales team.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 6:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 6:00 PM
Thursday 9:00 AM - 6:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 5:30 PM
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM - 5:30 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 5:30 PM
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM - 5:30 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 404 reviews
December 07, 2011
My dealings with this facility, although good initially prior to sale, wound up being a disaster and continue to be. After the sale, more than 3 weeks, I received a call from the dealership that I had to prior to sale, wound up being a disaster and continue to be. After the sale, more than 3 weeks, I received a call from the dealership that I had to return to sign more paperwork because the agent forgot to include them in the original packet at signing. Some of the paperwork was having to deal with waivers that were faxed to me, and filled in and signed without my review or consent. It was sneaky figuring that I didn't know what it concerned. This delayed the bank from processing my loan and enabling me to make my first payment on time. I was able to do this, but without receiving a loan number until the last minute. The car was delivered without floor mats. I had to ask for them and then waited over a month to receive. Every time I called, I got the run around. Then they were never ordered and I had to wait longer. Then I received documents from the my states DMV regarding the satisfaction of the lien and the title for my vehicle. This information was never followed up on and the lien was never signed off from the previous lender. I called today and spoke with a person that doesn't know how to listen, asked me my name several times, didn't know that I was a customer, didn't know anything about the problem, and didn't seem all that interested in assisting me. Overall, I have to say that this whole transaction was completely mishandled and after spending more than $19K on a used vehicle, of my very hard earned monsy, I should have been treated far better than this. I would never recommend this location, and if I had the chance to do it all over again, I would definitely go somewhere else. More
by Rainiswithin27
Employees Worked With
Rita, Chris, Natalie
March 12, 2008
They really love to sell cars there. I really wasn't going to buy something that day but I was pretty impressed. They made it very easy and I actually got a good deal. When I got home I looked up the going to buy something that day but I was pretty impressed. They made it very easy and I actually got a good deal. When I got home I looked up the Kelly Blue Book of the F-150 that I bought and it was $4000 higher than what I paid. I guess it really was HUGE. Haha, I had to say it! More
by Tully87
Employees Worked With
Ben Green, Dillon Warner
January 16, 2007
I had a very wonderful experience at Fuccillo's. I would definitely recommend them. They were very helpful with helping me to find a vehicle and I am very happy with it. The commercials are annoying b definitely recommend them. They were very helpful with helping me to find a vehicle and I am very happy with it. The commercials are annoying but they do have some really good deals. More
by leap247
Employees Worked With
Don
