Orem Toyota

Please refer to my last review. My experience was not good. No updates while I was waiting,(for 2hrs 15min) for a tire rotation. Come on guys you can do better! good. No updates while I was waiting,(for 2hrs 15min) for a tire rotation. Come on guys you can do better! More

Our sales rep was very informative, friendly, and receptive and adaptive to the preferences we mentioned and really helped us work through our decision process to find the right car for us. receptive and adaptive to the preferences we mentioned and really helped us work through our decision process to find the right car for us. More

Jordan Christensen was amazing! He was super professional and got me a killer deal! I absolutely love my car! I will definitely work with him again! professional and got me a killer deal! I absolutely love my car! I will definitely work with him again! More

I went to buy a new car, asked to see the details of the car features/color before signing lease and they told me they would send it to me the next day. I never received it. I was also led to believe I'd ge car features/color before signing lease and they told me they would send it to me the next day. I never received it. I was also led to believe I'd get a black car with black interior, but received a grey interior. It is horrible because I have a dog that rides in the car, as well as the color looks like crap on the inside. I am very disappointed in the process. I feel like the sales rep hid the fact that the interior was grey just to get a sale. I am very disappointed and I will tell everyone I know to never use brent brown after my experience. I also feel like I pay to much after looking at all the details and I feel like I was just taken advantage of. Horrible service and experience overall. More

First and foremost, STAY FAR AWAY from sales manager Brian Boyd! Second, I would never a purchase a vehicle from this dealership again. While I appreciated my salesperson, Mac Viehweg, the dealership as Brian Boyd! Second, I would never a purchase a vehicle from this dealership again. While I appreciated my salesperson, Mac Viehweg, the dealership as a whole was SLOPPY and I'm sure it remains SLOPPY!!!! Take pictures of the entire deal- from the second you start wheeling and dealing to the end; physically TAKE OUT YOUR CAMERA AND TAKE PICTURES OF EACH AND EVERY STEP OF THE DEAL OR SHEET of the deal; that's right deal do not ever pay sticker price for a vehicle. Next, simply ask which fees can be removed and which must stay...about a grand can be deducted from overages (do research; very few fees must stay). Trust me document everything! I HAVE SAID THIS BEFORE AND I FEEL INCLINED TO SAY IT AGAIN, STAY CLEAR OF SALES MANAGER BRIAN BOYD. Moving onto to the finance department, the finance persons upsale everything at their own discretion and leave out important info like changing 72 months of payments to 75 months to lower the monthly payment!!! Stay clear of Nate Casper in the finance department. STAY CLEAR!!! If you are still inclined to purchase from this dealership, read every single line on every single page during the financial process, ask questions until you are 100 percent satisfied before signing a single form. Better yet, ask for all forms to be printed, take all forms home with you, read each and every line, formulate a list of questions, demand answers, and understand in totality before signing anything form. Sign all forms when you are ready and SIGN THE FOLLOWING DAY!!! DO NOT ALLOW THIS DEALERSHIP TO PRESSURE YOU INTO SIGNING A SINGLE FORM UNTIL YOU ARE READY. It would serve you to work from the negotiated price of the vehicle...yes THE NEGOTIATED PRICE OF THE VEHICLE and then work from this price versus working from a lump sum which is not clearly defined. Make a point to understand the math and start with the negotiated price! There a form that lists the negotiated price of the vehicle and continues from there (adds taxes and fees from this point). The financer will likely omit this form in favor of a form that works better for the company's agenda in order to make as much money as possible instead of respecting your agenda to save your money. Trust me on this, it will save you many headaches and money! Again, and I cant emphasize the following enough: ask the name of the assigned salemanager and do yourself a solid favor if it is Brian Boyd, WALK OUT, at the very least, demand another sales manager!!! I'm sure the dealership will fabricate a fancy response to this review...as the dealership offered attempted to placate me by offering 250.00 for each new referral I brought to the dealership; finding yet another way to pad their profits over doing right by a customer. I have opted to write an honest review rather than be placated. More

I had a fantastic experience buying my car! Everyone at Toyota was super helpful and kind. Nate Casper was amazing and very helpful with the whole process. He was thorough and explained everything with gre Toyota was super helpful and kind. Nate Casper was amazing and very helpful with the whole process. He was thorough and explained everything with great detail and getting myself into my new car very quickly. More

It was we got just what we wondered and no runaround thanks to Todd we would recommend this place to anyone who is interested in getting a new car thanks to Todd we would recommend this place to anyone who is interested in getting a new car More

All the Employees are friendly and make buying and servicing a vehicle a great experience. I’ve bought two 4Runners from them, I love they follow up with emails and calls! servicing a vehicle a great experience. I’ve bought two 4Runners from them, I love they follow up with emails and calls! More

Great service in a timely manner. The worker from Hauula Hawaii worked with us and came and found us when the service for our car was completed Hawaii worked with us and came and found us when the service for our car was completed More

Excellent work and excellent service. They took the time to explain things in a way I could understand. Will definitely take my car there again. Thank you Joel. to explain things in a way I could understand. Will definitely take my car there again. Thank you Joel. More