Orem Toyota

They didn’t have the parts they needed for my car and therefore couldn’t do the job. Now I have to make another appointment the end of March. What kind of a report would you make on that. I wasted gas go therefore couldn’t do the job. Now I have to make another appointment the end of March. What kind of a report would you make on that. I wasted gas going from Price to Orem and worrying about the weather. I wasn’t happy. More

Great service and dependability; if there is ever a mistake (rare) it is fixed, no cost, great customer service. The ONLY thing I wish for is a free car wash coupon every time I take it for paid servic mistake (rare) it is fixed, no cost, great customer service. The ONLY thing I wish for is a free car wash coupon every time I take it for paid service, especially if I buy the three service advance package. More

They did not have my extended service in their service department and it took extra time to get it fixed. They did take care of it, but I continue to have negative experiences with Brent Brown Toyota. department and it took extra time to get it fixed. They did take care of it, but I continue to have negative experiences with Brent Brown Toyota. More

Typical dealership–they tell you what they think you want to hear. The sales team I worked with was nice enough, but while waiting I was able to observe many of the other sales associates and staff who seeme to hear. The sales team I worked with was nice enough, but while waiting I was able to observe many of the other sales associates and staff who seemed to be quite full of themselves and above wearing their masks. Heard profanities on occasion and got the overall impression that many of the employees there just simply don't care. If you do plan on buying a vehicle from them make sure you have several hours to spend as they are incredibly slow at getting customers in and out–took me over FOUR HOURS! More

Lani was great! Has great customer service and super friendly. We always come back because of her. She was very informative and let me know what was going on. friendly. We always come back because of her. She was very informative and let me know what was going on. More

They did a really great job. On time and done to my satisfaction. I appreciate the reminders but it was a little overboard. Thanks again. satisfaction. I appreciate the reminders but it was a little overboard. Thanks again. More

Drew is AMAZING. He worked so hard to get the vehicles we wanted. Appreciate all that he has done and still doing. MAHALO BAUTISTA OHANA we wanted. Appreciate all that he has done and still doing. MAHALO BAUTISTA OHANA More

i had a good experience with the dealership kyle and ryan were great i am pleased with the truck it is super nice truck i will try to have some accessories done on the truck down the road hopefully. thanks g were great i am pleased with the truck it is super nice truck i will try to have some accessories done on the truck down the road hopefully. thanks guys More

I always like the friendly way I'm treated when I bring my car in for service. I aldo.like the complete detailed written report I receive after service. my car in for service. I aldo.like the complete detailed written report I receive after service. More

We knew exactly what we were looking for in a vehicle. The only reason we went to this dealership was because they had what we wanted on their lot. Instead of spending over 15 minutes explaining how to pu The only reason we went to this dealership was because they had what we wanted on their lot. Instead of spending over 15 minutes explaining how to put it in 4 wheel drive I wish he'd have shown me that I had remote start, or the Toyota app I didn't know excited, or the Toyota Alexa feature that my 2021 4runner has. Believe me I may be a girl but I know how to use 4 high and 4 low and when it's necessary. I went back and had a clear bra installed was very upset that they wouldn't give me a vehicle to drive around in. I have been to other Toyota dealerships to have vehicles maintained and always been given something to drive. This is over a two hour drive for us and the clear bra took 7 hrs, so the shuttle wasn't great for shopping or trying to go to lunch. The gentlemen who run the shuttle were the nicest people in the whole place, they tried very hard to be friendly and sweet. More